Milad Amindehghan

** ********** ********

Thornhill, ON L3T3T6

647-***-****

acuh69@r.postjobfree.com:acuh69@r.postjobfree.com

OBJECTIVE: To obtain a position as a Technical Customer Service Engineer

HIGHLIGHTS OF QUALIFICATIONS:

Exceptional organizational and problem solving skills

Excellent customer service background including experience in sales, marketing and training

Ability to remain poised when handling difficult customer situations

Having aptitude to work autonomously and as a team player with the capability to follow through on assignments

Increased customer retention by providing excellent customer service

Good command of computer skills especially MS Office (Word, Excel, PowerPoint, Outlook), internet navigation skills and strong keyboarding

Completed Client Debt Assessment and Management Certificate and Introduction to Social Media for Financial Professionals Certificate

Language: English, Persian, Arabic(read and write)

PROFESSIONAL EXPERIENCE:

Shahrvand Chain Stores, Tehran, Iran 2013-2015

Shahrvand is technically the most advanced shopping center in Iran, and also the largest of its kind in the capital city of Tehran. Over 20 million customers visit Shahrvand's different Branches annually.

www.shahrvand.ir

Customer Service and Sales Administrator

Engaged with more than 100 clients every day to meet their immediate and future needs

Responded to customer inquiries and identified and resolved customer issues and complaints

Advised customers by providing information on products

Helped customer to make selections on purchases by building customer confidence; offered suggestions and opinions

Resolved client problems quickly and/or referred to colleagues as appropriate

Met sales, customer service, and productivity targets by understanding client needs

Worked accurately and efficiently in a multi-tasking environment where high attention to detail is required

Participated in marketing and business development activities such as client acknowledgement programs and client appreciation activities

Ensured the store appearance, merchandising, customer service and overall customer experience is aligned with the flagship store and overall business philosophy

Compiled and analyzed data from departmental reports to share with other departments

West Coast Odyssey Enterprises Inc., Tehran, Iran 2011-2013

Odyssey is one of the largest immigration firms in the Middle East specialized in immigration and business development in all areas for all provinces of Canada and Australia.

www.wcoe.ca

Business Development Specialist

Created reports that contain current sales data, forecasts, detailed analysis per client, service information, and market trends

Provided information to Senior Management on a regular basis to identify opportunities for sales and business development

Assisted in the preparation of marketing budget; developed and implemented methods to track the effectiveness of marketing initiatives

Worked closely with the sales manager to develop a sales strategy to seek and establish new business opportunities

Expanded and built new business utilizing emails, phone calls, networking and in-person meetings

Explored and identified new market opportunities for services through business development activities

Reviewed competitor locations and consistently conducted market research to maintain industry knowledge

Customer Service Representative

Ensured excellent customer service by troubleshooting and responding to customer inquiries

Researched organizations and individuals online to identify new leads and potential new markets

Contacted clients to inform them about new developments in the company’s services

Trained personnel and helped team members develop their skills

Parsel Company, Tehran, Iran 2009-2011

Parsel Company (exclusive representative of METTLER TOLEDO-a Swiss company- in Iran) with more than three decades of involvement has successfully provided technically accurate products to wide range of customers in different sectors such as: Oil & Gas, Petrochemical, Pharmaceutical, Universities, and Research Faculties.

www.parselco.com, www.mt.com

Sales Supervisor

Directed the activities of the Customer Service Associates to ensure customer satisfaction and company profitability

Resolved problems and mediated staff disputes

Recruited, trained, and supervised all sales associates

Developed and incorporated policies and procedures for the department

Supported, leaded and mentored sales personnel in achieving sales outcomes

Determined and set goals and objectives for the sales professionals.

Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks

Customer Service Associate

Expedited completion of customer orders and resolved customer complaints

Assisted Account Executives and Regional Representatives with daily account activity

Collaborated with the sales team to develop efficient methods for handling issues with larger revenue customers

Arranged and participated in internal and external client debriefs

Assisted in creating ways for delivering excellent customer service to irate or problematic customers

EDUCATION & CERTIFICATION:

Introduction to Social Media for Financial Professionals Certificate 2016

Canadian Securities Institute, Toronto

Client Debt Assessment and Management Certificate 2016

Canadian Securities Institute, Toronto

B.S. in Chemical Engineering, University of Tehran, Iran 2004-2009

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