*** **** **. **

Salem, Or. *****

509-***-****

acuh2p@r.postjobfree.com

Willis Hubbard

Education 1992-1993 Columbia Basin College Pasco, Wa.

AAS / Electronics Technology

●3.85 GPA / Electronics Technology specializing in Microprocessors and controls.

1991-1992 Yakima Valley College Yakima, Wa.

AAS / Electronics Technology

●4.0 GPA (Presidents List) / Electronics - Computer service technician.

Work 07/11/2011 – Present Schur Consumer Products Oceanside, Ca.

Experience NW District Manager

●Management of service technician team in 3 states, 46 locations and 2 districts

●Inventory and asset management

●Tracking of P&L, personnel and business metrics

●Increased profit from -$282,000 loss to +$111,000 profit

●Received Employee of the year 2014

11/05/2010 – 02/14/2011 Amazon Corporation Kennewick, Wa.

Technical Support Specialist

●Inbound Technical Support Phone and E-Mail.

●Troubleshooting WiFi and 3G connection issues.

●Tracking of open issues and follow up with resolution.

●Issue warranty replacements for defective devices.

07/01/2009 - 11/02/2010 West Corporation Pasco, Wa.

Customer Service / Sales

●Inbound customer service and sales for AT&T.

●Resolve billing issues for customer accounts.

●Sales of DSL internet, DirecTV, cell phones, and residential phone service.

●Top 5% sales performer.

06/02/2006 - 09/01/2008 Post Falls Drywall Post Falls, Id.

Drywall Hanger

●All Aspects of drywall hanging (New Construction).

●Quality control and inspection of finished product.

●Communicate with state building inspectors to assure work passes inspection.

●Read blueprints and construct accordingly

●Fabricate metal and drywall using saw, grinder, router and drill press.

12/08/2004 - 10/01/2005 Venture Data Spokane, Wa.

Research Assistant

●Outbound Market Research.

●Collected survey data for both political and retail markets.

07/15/2002 - 08/16/2004 ICT Group Spokane, Wa.

Customer Service Lead Representative

●Lead representative for AOL Customer Service, Team Leader.

●Identified and resolved billing issues for customers.

●Mentored new employees.

●Trained new employees.

●Monitored team performance metrics.

●Conferred with management on areas for improvement.

●Took escalated calls from team members.

03/12/1998 - 02/16/2002 Advanced Computer Spokane, Wa.

Network Technician

●Warranty repair for commercial and consumer laser printers, computers, and laptops.

●Design and Implementation of home, office, and commercial networks.

●Maintenance and repair of networks, computers, and printers.

Accreditations A+ Certification received 1996 / Certified Apple Service / Certified HP and Lexmark printers / Certified Compaq service / Top 5% producer West Corporation / 4.0 GPA Presidents list Y.V.C.C. / Employee of the year 2014 Schur Consumer Products.

References Brandilyn Beardshear Richland, Wa. 509-***-****

Frank Wood Richland, Wa. 509-***-****

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