Marie Chris G. Yap

**** ******* ******

Sta. Cruz Manila

Mobile no.: 091*-*******

E-mail Add: acugz5@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATION

COMPUTER LITERATE

DRIVEN TO WORK WITH HIGH STANDARDS

HAS BROAD KNOWLEDGE IN COLLECTIONS AND RESOLVING DISPUTES (such as pricing, freight charges.. etc.)

ABLE TO WORK INDEPENDENTLY AND IN A TEAM ENVIRONMENT

GOOD SENSE OF TIME MANAGEMENT

ABLE TO DEMONSTRATE INITIATIVE AND GOOD JUDGEMENT IN RESOLVING ISSUES AFFECTING CUSTOMER SATISFACTION

STRONG EXPERINCE WITH SAP AND GETPAID COLLECTION SOFTWARE

WORKING EXPERIENCES

MAY 2010 – PRESENT – BRADY PHILLIPINES DIRECT MARKETING INC.

SENIOR CREDIT AND COLLECTIONS/DEDUCTION ANALYST

SEPTEMBER 2009 –MAY 2010 – JP MORGAN CHASE & COMPANY

VERIFIES ACCOUNT ACTIVITY AND BALANCES ACCURATELY.

ASSISTS IN RECONCILING ERRORS OR DISCREPANCIES

IDENTIFY,RESEARCH AND RESOLVE CUSTOMER ISSUES

JUNE 2009 – SEPTEMBER 2009 – WEST CONTACT SOLUTION

PROVIDE CUSTOMERS WITH INFORMATION REGARDING ACCOUNTS AND MAINTAIN ACCURATE RECORDS OF THEIR BALANCE STATEMENTS, DOCUMENT COPIES & ACCOUNT HISTORY.

COLLECT CREDIT CARD BALANCES (BARCLAY CARD U.S.)

ACHIEVEMENTS:

PROMOTED TO SR. COLLECTOR AND DEDUCTION ANALYST WITHIN 2 YEARS

CONSISTENT TOP PERFORMER OF THE PROGRAM

AWARDEE EMPLOYEE OF THE YEAR OF 2014

NOMINEE EMPLOYEE OF THE YEAR OF 2015

PERSONAL DATA

Birth date: August 1, 1985

Gender: Female

Status: Single

Language: English and Filipino

Religion: Christian

REFERENCES:

Violet Marcelo

Global Credit and Collections Program Manager

Brady Phils.

091********

Joel Orilla

Team Lead

Brady Phils.

091********

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