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New York, NY
April 22, 2016

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Donna McKenzie Perry

***-** ***** ****** 516-***-****

Springfield Gardens, NY 11413

LICENSURE: New York State Licensed Master of Social work: November, 2014


Adelphi University Garden City, NY

MSW completed 8/31/2014,

CUNY Jamaica, NY

Bachelor of Arts, Communications, June 2011


NYC HHC Corrections, New York, NY

Discharge Planning, April 2016 to present

FEDCAP New York, N.Y.

Clinical Review Team Social Worker, November 2015 to April 2016

Interview clients and review diagnosis and treatments of mental and physical health conditions from Biopsychosocials Determine and recommend employability based on SSA criteria

Caduceus Healthcare/CDC JFK Airport, Jamaica NY

CARE Ambassador/Social Worker, January 2015 to 8/2015

Educate and support international travelers as a part the 2014 Ebola Response by the Center for Disease Control

H&L Counseling Services Forest Hills, NY

Intern November 2013-August 2014

Provide Substance Abuse, Anger management, Parenting & Couples Therapy

Safe Space NYC Jamaica, NY

Intern September 2013 - November 2013

Handled strengths-based intensive case management with runaway, homeless, and at-risk youth

Led weekly group therapy and self-awareness workshops

SCO Therapeutic Foster Care Jamaica and Brooklyn, NY

Intern October 2012 - June 2013

Facilitated casework and family meetings

Engaged in home finding and foster parent training

Participated in weekly treatment team meetings and medication reviews


Mindpearl US, Inc. Melville, NY

Customer Service Trainer January2007 - December 2007

Trained customer service staff

Designed and implemented programs to improve performance and efficiency

Prepared and maintained training materials

Levitz Home Furnishings Woodbury, NY

Customer Service Supervisor April 2002 - December 2006

Monitored 10-15 customer service representatives

Achieved lowest turnover rate with the best performance reviews

Presidential Customer Service Representative February 1999 - April 2002

Resolved escalated issues directed to the president of the company

Caldor Stores Valley Stream, NY

Customer Service Team Leader June 1996 - October 1998

Identified and resolved service issues and prepared weekly report for manager

Trained new hires

Advertised in-store restaurant

Auto Babysitters Brooklyn, NY

Receptionist April 1993 - August 1996

Citibank N.A. New York, NY

Customer and Branch Service Representative February 1985 - April 1993


Computer: Experienced in Microsoft Word and PowerPoint and NYS OCFS CONNECTIONS information system

Language: Ability to communicate in all West Indian dialects with expertise in cultural diversity

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