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Customer Service Manager

Quezon City, NCR, Philippines
April 22, 2016

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Maria Rochelle J. Trinidad

#** ********* ******* ***. ***** Novaliches, Q.C.

Contact #092********/093********


To pursue a career in a dynamic organization and improve myself through training and hard work to better perform the tasks needed to excel in my chosen field.


Hard working individual, self-starter, and has an innate desire to take on challenges that will lead to achievements and self growth. Has a well rounded personality that enables to cope with any complex situation. Has a proven client service skills and passion for excellence.


Marketing Manager – BRITTON Distributions (Consumer Division) Jan 2013 – May 2014

17th Flr. Strata 2000 Ortigas Ctr, Pasig City

Does internal and external marketing tie-ups/activities with other companies/institutions such as Jollibee, schools, offices.

Conducts trainings and seminars for new employees in the division.

Creates and conceptualizes new marketing plans and strategies for old and new products.

Does researches and product manuals and literatures for new products

Handles and monitor all promos and staff within Metro Manila and CAMANAVA area.

Helps in sourcing out manufacturers for new products and creates cost analysis of production.

Monitors sales in all drugstores and dispensing doctors within area covered.

Does monitoring of people and stocks through office and fieldworks.

Leads team to achieve target and does reports and conducts regular meetings.

Branch Operations Manager – Facial Plus, Bioessence April 2011 – Aug 2012 Lot 2A Regalado Ave.West Fairview, Q.C.

Handles and monitor all staff and clinic operations

Does external marketing for tie-ups, events and ex-deals with corporate accounts

Handles all store concerns and does follow-ups and reports

Helps and leads the team in getting fresh clients

Assists and handles all customer concerns especially those of VIPs.

In-charge of delivering, making daily and monthly reports of clinic handled to know and monitor their productivity.

Area Manager – RAFFCO, Plains and Prints April 2006 – January 31, 2010 #21 Mapalad St.SFDM, Q.C.

Handles 13 accounts (Manila and provincial) including franchise and department store branches.

Visits and monitors stocks and inventory levels of each store handled.

In-charge of handling all store concerns and does reports and follow-ups on the department concerned.

Helps and works hand in hand with all departments especially Marketing dept. in coming up with ideas on how to boost up sales.

Helps in obtaining new franchise and customers.

In-charge of delivering, making daily and monthly reports of each store handled to know their productivity.

In-charge of leading in arranging store displays especially in windows, mannequins and display areas.

Assists and handles all customer concerns especially those of VIPs.

Monitors and handles store personnels.

Store Supervisor – Plains and Prints (Shangri-La branch) June 27, 2005 – April 2006

Monitors and handles store personnels

In-charge of inventory and stock monitoring

In-charge of making reports

In-charge of arranging store displays on display areas and windows

Assists and handles customers especially VIPs

Travel Counselor(Reservations and Ticketing Officer/Mandarin Hotel)

Blue Horizons Travel & Tours 2001 – 2002

20th flr. Trafalgar Plaza Bldg., H.V.

Dela Costa St. Salcedo Vill., Makati City

Handles Domestic and International bookings for Corporate and Walk-in clients

Prepare travel documents for travelling passengers

Make reservations for travel and hotel accommodations

Handles the Central Reservation System, ABACUS

Issue both domestic and international tickets

Reservations and Ticketing Officer

Travel Warehouse, Inc. July 2000 – March 2001

1205 Jollibee Plaza Bldg. Emerald

Avenue, Ortigas Ctr., Pasig City

Handles domestic and international bookings and ticketings for both Corporate and Walk-in clients

Prepare travel documents for travelling passengers

Handles the Central Reservations System, ABACUS

Look for new affiliate hotels and resorts to give us contracted rates, discounts, etc.

To come up with promotional packages for the company to offer.

Reservations Officer

Philscan Travel and Tours May 1999 – December 1999

16th flr. Cityland 10 Tower 1

H.V Dela Costa St., Makati City

Handles domestic and international bookings

Prepares travel documents (passpots, visas, etc.)

Make reservations for travel and hotel accommodations

Keep track of all mileage card for all travelling passengers and personnels

Handles the Central Reservation Systems, ABACUS and AMADEUS

Issue both domestic and international tickets

Trainee – Customer Service Officer

PHILTOA October 28 – November 16, 1998

16th flr. Cityland 10 Tower 1

H.V. Dela Costa St., Makati City

Was assigned to be the administrative supervisor for the 9th PTM

In-charge of the PTAA directory and badges making

Trainee – Reservations Officer

CHINA AIRLINES December 7 – January 12, 1999


Process airline reservations

Answer passenger inquiries

Help update and make the daily manifest for China airlines


Amadeus Basic Reservations Training Course July 12-15, 1999

Amadeus Cars and Hotels Training July 31, 1999

Amadeus Fare Quotes and Ticketing Training Course Aug 9-11, 1999

Basic Tariff and Ticketing Course Aug 28, 1999

Advanced Tariff and Ticketing Course Dec 2, 2000

Quality Customer Service Workshop Oct 16, 2007


College Bachelor of Science in Tourism 1994 – 1999

University of Santo Tomas

High School La Immaculada Concepcion School 1990 – 1994

E. caruncho Ave., Pasig City

Elementary La Immaculada Concepcion School 1984 – 1990


Available upon request


Age : 38 yrs. Old

Birthday : May 28, 1977

Civil status : Married

Height : 5’6”

Weight : 54 kgs

Religion : Roman Catholic

Nationality : Filipino

Languages Spoken : Filipino, English, Spanish, Nihongo

I hereby certify that all information stated above are true and correct.

Maria Rochelle J. Trinidad

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