Customer Service Manager
Resume:
RODERICK MARQUIS DENNIS
acugir@r.postjobfree.com
Simpsonville, SC 29680
OBJECTIVE
Seeking a challenging role where I can apply my knowledge, technical and organizational skills and also be afforded the opportunity to develop as a professional. SUMMARY
Results focused self-motivated professional with continued momentum to drive professional and organizational growth. Diversified experience in sales, quality, scheduling, planning, customer service, inventory control, and leadership positions, in a fast paced work environments (Tier 1 automotive & world class industrial manufacturers) Possess strong PC and system aptitude with capabilities in Microsoft Office, SAP, OMS, AS400 and currently Baan, multi-tasking and time management skills. Maintain and organizing inventory levels internal and external using various Lean principles and methods while also providing excellent customer service to the customer.
PROFESSIONAL EXPERIENCE
Service Parts Coordinator /Planner Magna Mirrors, Greer, SC Aug 2015-Present
Schedule and plan production according to BMW & Mercedes requirements using sequencing and JIT.
Schedule shipments domestic and internationally and problem solving when issue arise
Provide excellent customer service to my BMW and Mercedes counterparts
Make sure products are shipping at the correct rev level that coincide with our customers (BMW & Mercedes)
Identifying potential problems in inventory and creating solutions
Create and update work instructions
Create quality alerts
Continuous improvement in the service area using 5s and Kanban principles)
Provide instruction & supervision to operators and material handlers in the service area
Responsible ‘cradle to grave’ for orders requested and/or expedite for BMW service and Mercedes service produced by the service department
Established a dual functioning work cell that allows service produce twice the amount of product while using the same work space and time constraints
Created a great working relationship with customers
Currently the value stream manager for the Service Department
Baan/ SAP
Customer service/ Planner SEW Eurodrive, Lyman, SC Mar 2011-Aug 2015
Purchasing parts from vendors and coordinating orders from OEMS and distributors to meet provide time tables using VMI, JIT
Assist customer with shipping and technical issues, and return authorizations
Make sure orders suspended to me from all 5 of our facilities ship on time and having enough inventory in other facilities to do so
Make sure we have adequate inventory for our orders and/or reschedule them
Provide customers with alternatives to get their products to them on time
Schedule, enter order and quote for customers in a timely manner
AS400/SAP
Inside Sales Account Manager, Baldor, Greenville, SC Sept 2007 – Mar 2011
Place orders for customer and field salesman and facilitate them until the order is complete
Provide good customer service and relationships internal and external customers
Assist customers with shipping and technical issues with our products
Coordinate orders scheduling parts and build times from consignment inventory
Help create opportunities for more business
Help with issues with customers and field salesmen and getting them the product they need
OMS/ SAP
Quality Technician, Plastic Omnium, Anderson, SC
Jan. 1999 – Sept. 2007
Involved in solving quality issues and concerns with customers such as GM and BMW
Actively involved in customer returns and warranty products
Complete analysis of customer returns and responsible for relaying appropriate analysis information to the quality engineer
Ensure presence of validated and up-to-date work instructions and temporary work instructions
Update work instructions and continuous on the job training for employees
Very knowledgeable in SAP
Work with production to develop corrective actions and continuous improvements
Was the understudy for the quality engineering position
Measuring fixtures and calibrating work instrument & kept a log
Ensure traceability making sure that all appropriate information is recorded properly and legibly.
Helped with the logistic of receiving and exporting out products to meet deadlines on a daily basis (not letting poor quality products reach our customers)
Scheduling what parts to run on each machine to accommodate the request from BMW
& GM, using Lean practices such as JIT, etc.
Mold Setter
Set molds in assigned presses safely and in a timely manner
Started presses for production
Assisted mold technicians in process improvements and day to day activities
Program robots
Injection Press Operator
Daily inventory of unpainted parts
Trained new associates on departmental products and processes
Rework and repair of parts
Assist Quality Technician when required
Paint Associate
Polished and reworked parts
Inspect parts to customer specifications
Train new associates on departmental products and processes Sales Associate, Belk, Anderson, SC Jan. 1998 - 2000
Provided assistance and guidance to customers in a manner to gain repeat business
Responsible for inventory and merchandise in the department EDUCATION
Tri County Technical (Marketing certificate)
.
REFERENCES
Clintoria Session
Plastic Omnium
Human Resource Manager
acugir@r.postjobfree.com
Zowonda Sullivan
Hubbell Lighting
Corp Supplier Quality Engineer
acugir@r.postjobfree.com
Lamar Gambrell
Baldor Electric Company
Eastern Corporate Quality Leader
acugir@r.postjobfree.com
Nick Buchman
Magna International
Materials Manager
acugir@r.postjobfree.com
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