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Manager Customer Service

Wichita, KS
April 23, 2016

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**** * ** ******

Wichita, KS *****



To secure a position with a progressive organization which will utilize my experience and allow for continued professional growth and advancement.


A high-energy, self-motivated, self-starter with the ability to develop and establish an efficient, highly productive workforce.

Expertise in staffing, training, motivation and evaluation of personnel to assure adherence to quality service and customer satisfaction

Experience in truck fleet operations


Aramark Uniform Services Wichita, KS

Route Operations Manager 06/14 – Current

Recruit, hire, train, and develop Route Sales employees

Perform daily route check-in, weekly route observations, and truck audits as necessary

Maintain coordination with production department to resolve shortages and other production related opportunities

Ensure timely new account installations and maintain customer satisfaction

Universal Lubricants, LLC Wichita, KS Plant Manager 11/03 - 04/14

Responsible for general supervision of all phases of plant operations including: production, quality control, maintenance, transportation, receiving and shipping.

Recruiting, hiring and training personnel and facility/physical plant up-keep and capital improvements.

Supervised staff of 30 employees.

Assistant Plant Manager 03/02 - 11/03

Oversee all operations of shipping, receiving, inventory and manufacturing.

Supplied product to 17 branches.

Supervised staff of 30 employees.

Branch Manager 05/95 - 03/02

Kansas City, KS Branch

Maintain receiving, warehousing and distribution operations by initiating, coordinating and enforcing program, operational and personnel policies and procedures.

Manage and supervise Inside Sales and warehouse staff.

Delivered and maintained outstanding customer service.

Inventory management and control.

Inventory Control Specialist 09/93 - 05/95

Maintained an accurate inventory count on a daily, weekly and monthly basis.

Responsible for conducting the Year End Physical Inventory Count and reconciling inventory errors.

Oversee inventory control by tracking all products and supplies.


Hazardous Material Management Certification

DOT Hazmat Certification - For domestic shipments of hazardous materials

HAZWOPR - Spill Team and Emergency Response Certified (40 hours)

Proficient in SAP for shipping, receiving and inventory

Hazmat General Awareness, Security Awareness and In-depth Security Awareness

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