FATIMA DESOUSA

*** *** ***** ****** ****

Mississauga, Ontario L5A 3M8

Residence: 905-***-****

E-mail: acug2r@r.postjobfree.com

OBJECTIVE: I would like to work for a company that will enhance the skills I already have as well as provide the opportunity for personal and professional growth.

SUMMARY OF QUALIFICATIONS

More than 10 years / Customer Service / Administrative experience in diverse business settings

Strong, dependable team player with attention to detail and able to work independently as well

Great Interpersonal and Client Service skills

Excellent time management skills and the ability to work under pressure

Proficient in Microsoft Office Applications, AS400, Trade Smart and Trade Master

Typing/data entry 40-60 WPM

WORK EXPERIENCE

Consulting Client Coordinator 2014-2016

Russell R. Farrow-Etobicoke, ON

Create Invoices and Credits for various types of billings on a daily basis using AS400 system

Process and log Receiver General cheques for amend payments and communicate information to finance department

Handle and reconcile Petty Cash at month end

Update all B2 refund and amend files into Trade Master database

Check status on B2 and other client project files with CBSA via email and telephone

Prepare and mail out billing packages

Respond and resolve client and internal staff queries in a timely and professional manner via email, fax and phone

Receive, open and distribute mail to appropriate staff member

Use Trade Smart Web to search and print documents

Provide administrative support for various client activities including, but not limited to composing letter, memos, scanning, faxing, photocopying, printing and emailing

Monitor and replenish office supply inventory monthly

Assist with implementing Company policies and procedures to enhance system development of new programs

FATIMA DESOUSA Page 2

Customer Service Representative 2013-2014

George H. Young International-Etobicoke, ON

Processed releases for highway/rail/air/ocean shipments for clients

Input data and quality assurance using the IMTRA4 system and transmitting ACROSS EDI to CBSA

Requesting and following up on missing documents and information from clients, freight-forwarders, carriers and couriers

Answer and respond to queries via email, and telephone from clients and internal staff

Arrange delivery and proof of delivery as per client instructions

Generated and prepare cheques for Freight-Forwarders and Carriers

Update B3 corrections on released shipments via EDI to CBSA

Provide Administrative support including copying faxing, mail handling and office supplies

Sales Associate Representative 2001-2012

The Hudson Bay Company-Mississauga, ON

Provided excellent customer service to customers, determining their needs, making suggestion to additional appropriate merchandise or services

Resolved customer problems, complaints and concerns to customer satisfaction

Strong Team Player to other staff coaching and training how to sell and adherence to Company Policies and Procedures

Achieved set sales goals or objectives related to sales

Multi-task oriented, responsible to placing, receiving special orders, notifying clientele of upcoming sales promotions

Set up visual merchandising for sales event

Operate cash register and money handling duties

Process transfers, debits, and inventory count operating various systems

Customer Service Representative 1998-2000

First Team Transport-Mississauga, ON

Billed driver’s daily sheets and purchase orders

Created and generated driver’s payroll on a weekly schedule

Created shipping bills and arrange packages for daily route runs using In-house system

Responsible for opening and sorting mail, filing, photocopying as assigned

FATIMA DESOUSA Page 3

EDUCATION

Canadian Society Customs Brokers

Ottawa, ON

Introduction to Canadian Customs and

Border Procedures – Certificate, 2015 to 2016

Academy of Learning - Mississauga, ON

Microsoft Office - Certificate, 1997

Sheridan College of Applied Arts and

Technology- Mississauga, ON

Business Administration – Certificate, 1988 to 1991

REFERENCES UPON REQUEST

Contact this candidate