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Sales Customer Service

Location:
India
Salary:
6,50,000 PA
Posted:
April 21, 2016

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Resume:

Sakthivinayagan J

E- Mail: acufzx@r.postjobfree.com, Ph: 999-***-****/733-***-****

# * ********** *****, ************ ******, G.N Mills,

Coimbatore – 643 229, South India.

Career Objective:

To obtain a challenging position where I would utilize my working knowledge and possibly challenge the limits.

Summary:

Instill confidence and keep the teams in high spirits at all time.

Generating day-to-day sales reports compiling them and sending it to the Manager’s as per their requirement.

Interacting with the Client in regards with the process, generating day to day reports on Lead management and sales.

To ensure that the Team achieves the required sales target on an every day basis by achieving sales targets.

To ensure that all crew members were coached and updated about the products.

To actively contribute towards cost control measures implemented by the company.

To motivate crew members to provide the best of customer service.

To provide an environment which evolves the team member’s loyalty & thereby contributing towards the companies benefit.

I was involved in Sales coaching and motivating 15 to 20 new CSR’s on the floor

Training New hire Trainees on Voice and Accent and Process

Personality Skills:

Excellent presentation, communication and organizational skills, Leadership qualities,

Good Team Sprit and willingness to learn.

Experience:

#4. BABAJOB.COM

Clients : Domestic Clients

Duration : Feb 8th 2016 till April 11th 2016

Role : Soft Skill Trainer

#3. KGISL.

Clients : Foreign Clients

Duration : MAY 21st 2014 till July 15th 2015

Role : VBT/CRM Trainer

#2. I-truss.

Clients : Foreign Clients

Duration : Dec 2010 till April 2014

Role : Tourist Organizer

#1. Sai Communication.

Clients : Mortgage Clients and Multiple Projects

Duration : Aug 17th 2005 – Nov 26th 2010

Role : Team Leader / Voice & Accent Trainer

Other Skills

Flexible and willing to learn

Facilitation skills, have undergone a TTT

Great command over the English language

Analytical skills with exposure to PowerPoint and Excel

Team leader:

Collating Training report for the Team.

Managing the trainings for the team (Chennai).

Conducting the basic orientation trainings for the New Hires.

Interacting with the Managers and analyzing training needs for the respective teams.

Maintaining the training records as per the ISO requirements.

Conducting Feedback sessions.

Maintaining the records related to the training effectiveness of each trainer through before and after analysis for all the trainings conducted.

Interacting with Operations as well as Quality to ensure the effectiveness of every sales.

Customizing the courses as per the team requirements and the staff requirement.

Maintaining the training related documents and records for entire team with strength more than 50 staff.

Collating the team related information as per the Customers requirement.

Conducting interviews for recruiting trainees.

Soft Skills and V & A Trainer:

Training New hire Trainees on Voice and Accent and Process

Creating Daily Reports based on the performance of the newly hired trainees

Creating new training agenda based on training requirements

Creating Call Monitoring forms

Process Refresher Training

Communication Refresher training

E-mail Etiquette Training

Chat Etiquette Training

Training newly hired trainees on following skills:

1.Pronunciation, 2. Intonation, 3. Liaisons, 4. Sales, 5. NLP Techniques, 6. Listening Skills, 7. Rapport Building, 8. Basic Grammar, 9. Mock Calls, 10. Customer Care, 11. US Culture, 12. US States and Capitals, 13. Free speech techniques to enhance thought flow, 14. Reading…etc.

ACHIEVEMENTS:

Awarded as a Best Customer Care Officer in Sai communication Chennai.

Education:

B.B.A from annamalai University, Tamil Nadu.



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