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Customer Service Quality Assurance

Chaska, MN, 55318
April 20, 2016

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Sandra Algandar

****** Windmill Court

Chaska, MN 55318

Cell: 612-***-****


Combined 10 years of food service experience in both a Manufacturing and Restaurant setting with 4 years in Quality Assurance.

Possess solid computer skills with knowledge in most Microsoft Office programs and Label View 8.

Experience in Training and onboarding new recruits.

Bilingual (English/Spanish) both oral and written

Customer service oriented.


E.A Sween/Deli Express

16101 W 78th St, Eden Prairie, MN 55344

Quality Control Auditor

Pre operational inspections.

Execute assigned food safety, quality and continuous improvement activities to support SQF.

Responsible for food safety and quality.

Cooperate with all aspects of the safety program

Successfully complete the mandatory Quarterly Safety Training Sessions for the purpose of complying with both OSHA regulations and policy.

Follow employer safety and health rules, regulations and standard work in performing the job

Report hazardous conditions to my supervisor or the safety team

Work carefully and safely

Wear Proper PPE as needed/required in appropriate areas.

Conduct quality audits on samples of raw materials according to the audit data base to assure they meet specifications for quality.

Perform monthly facility inspections of assigned areas.

Monitor raw material carry-over items to ensure use in a timely manner.

Maintain 6S in the work area.

Davisco Foods International Inc. Le Sueur, MN

Laboratory Technician

Chemistry, physical and microbiology sample preparation and testing.

Equipment operation, calibration, and minor maintenance.

Maintain electronic log books and departmental spreadsheets.

Interpretation of data.

Reporting of results.

General lab cleanup and organization; restock supplies.

Trained new employees on procedures. (GLP, SOP, MSDS, GMP, test procedures, and HACCP)

Dianne’s Fine Desserts, Le Center, MN


2009 - 2013

Label Coordinator/Quality Assurance Technician

Worked alongside the Research and Development department in designing and meeting customer label demands for over 300 products

Developed procedures and check sheets for Quality Assurance and Production departments to better meet customer demand

Updated and formatted labels for customer products and corporate data files.

Timely and effectively solved Quality issues in Production by executing problem solving techniques such as RCA’s and 5 Whys.

Maintained quality control/audit records, constantly seeking new ways to improve processes.

Managed printing of labels for packaging using Zebra XiIII and M84 Pro Series by Sato.

Vans, San Ysidro, CA


Retail Operations

Inventory control.

Customer surveys.


Customer service in 3 languages (English, Spanish and Japanese)

Coco’s Bakery Restaurant, Chula Vista, CA


Telephone reservations and bookkeeping.

Placed orders in a timely matter.

Closed cash register at the end of each shift.

Tracked daily credit card transactions.

2001-2006 (Closed)


Southwestern College, Chula Vista, CA


Focus on Business, Telecommunications,

and Languages

Castle Park High School, Chula Vista, CA


References and Supporting Documentation

Available Upon Request

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