Patricia Callanan

Summary

I have ** years banking experience. I was a teller, head teller, and a customer service representative. I am good with

counting money, making customers happy & have done sales.

Highlights

Employee scheduling Detail-oriented

Cash handling accuracy Excellent multi-tasker

Banking and financial services background Mathematical aptitude

Organized Strong communication skills

Accomplishments

Awarded 4 merit increases during the first 10 years of employment.

Routinely helped as many as 20 or more customers each day in a high-volume retail outlet.

Met monthly sales goals for 5 consecutive months.

Received many “exceeds expectations” ratings on performance reviews.

Experience

Telephone Operator

June 2005 to June 2011

Prompt Anserfone - Lakewood, NJ

Answered customers' questions and addressed problems and complaints in person and via phone.

Offered exceptional customer service to differentiate and promote the company brand.

Exceeded personal sales goals for 3 quarters in a row.

Front Desk Attendant

June 1996 to May 1998

Summerfield Suites Hotel - Eatontown, NJ

Checked guests in and out of the hotel. Answered phones and made reservations for existing and new guests. Used sales skills to sell rooms at the best rate for the hotel. Handled happy hour at night from 7pm to 9pm, interacting with the guests. Was responsible for many other duties dealing with the hotel, even cleaning rooms when needed. Had a cash drawer to handle any cash or credit card transactions, including computer work.

Teller, Head Teller, Customer Service Representative

June 1987 to June 1996

PNC Bank - Toms River, NJ

Processed an average of over 50 transactions each day in a timely manner.

Helped customers select products that best fit their personal needs.

Answered customers' questions and addressed problems and complaints in person and via phone.

Opened and closed the store, which included counting cash drawers and making bank deposits.

Exceeded personal sales goals for many months in a row.

Education

High School Diploma : Teaching/Public Speaking

Montclair State University - Upper Montclair, NJ, USA

Top 10% of class

Recipient of Latin language arts Scholarship

Emphasis in College prep courses

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