Mary Alletto Schumann, M.S., R.N.
Mobile: 312-***-****; firstname.lastname@example.org
I am results-oriented healthcare leader with experience in clinical operations, case management and process improvement. Recognized as a proven leader in a highly regulated industry; driving performance transformation that achieves excellent quality metrics, cost reduction, and service excellence.
Concordia University, River Forest, IL
Adjunct Professor, Healthcare Management-B.A. Completion Program 7/14-Present
Courses: Introduction to Health Care Industry and Health Care Systems; Issues and Trends, Healthcare Ethics, and Healthcare Marketing-assisting students in making the connection from theory to “real life” situations; linking academic experiences with career objectives while helping students understand the nature and purpose of higher education.
Curriculum review and development of courses taught.
Instruction includes population health management and patient experience concepts, introduction to project management, ethical problem-solving skills, MBTI, and resume writing.
Knowledge of FERPA and HIPAA regulations.
Utilize Blackboard, DegreeWorks, and Banner systems.
Community First Medical Center, Chicago, IL
Director, Quality, Patient Safety and Risk 11/14-1/16
Senior Quality Leader and member of the Executive Team was responsible for the strategy, design and administration of the Quality and Patient Safety programs. Co-chair Quality Oversight Committee with Medical Staff President.
Design educational programs for management and clinical staff to effectuate patient safety and enhance the patient experience
Developed and implemented the Performance Improvement program and provided sponsorship to project management initiatives utilizing DMAIC and PDSA methodologies. Projects include Cultural Diversity, Patient Experience, Fall Reduction, Patient Throughput and Readmissions.
Regulatory compliance oversight of processes established to monitor performance throughout the organization. The Joint Commission Stroke and Society of Cardiovascular Patient Care Chest Pain Certifications achieved.
Lead team building and cross-training of staff and management team.
Interfacing, communicating and collaborating with departments and outside agencies to ensure clinical effectiveness.
Served as the organization’s Ethics Specialist.
Established policies and procedures that describe how care is assessed, delivered and evaluated while identifying opportunities to eliminate non-value costs.
Wellness presentations to community groups.
Oversight for the Quality, Patient Safety, Performance Improvement, Infection Control, Risk Management, Regulatory Compliance, TJC Accreditation, Stroke and Chest Pain Certification programs, Healthcare Ethics, OPPE (Ongoing Professional Practice Evaluation) and Medical Staff Peer Review.
Alexian Brothers Medical Center, Elk Grove Village, IL
Administrative Director 2/06-11/13
As member of the Executive Team, provided population health management strategy and oversight to support organizational goals and objectives.
Developed case management system redesign with outcomes achieved in reductions in length of stay, managed care denials, readmissions, and hours per patient day.
Physician Advisor program redesign led to a decrease in managed care denials by 35% and an increase in physician and patient satisfaction.
Proven success in balancing cost/quality issues and partnering with medical staff to address organizational improvement.
Assure fiscal resource allocation to support the organization’s strategic goals to optimize the provision of quality, cost effective care. As a member of the Corporate Revenue Cycle committee, initiated and implemented the system RAC (Recovery Audit Contractor) program with an ROI of $30.5 million in the first year.
Staff presentations on financial impact of clinical care.
An understanding of information systems as they pertain to decision support, cost management and revenue enhancement.
Planning and implementation committees for hospice and palliative care to generate additional revenue to optimize profits.
Clinical research (unpublished) on “Physician Attitudes toward End-of–Life Care” led to the planning and implementation of multiple CME/CEU programs for physicians and staff on End of Life Care”.
Mentored management and staff on performance and career advancement to ensure high level employee engagement and service excellence.
Fostered, developed, and maintained positive relations relationships with internal and external agencies.
Weiss Memorial Hospital, Chicago, IL
Director: Women’s and Infants Services 3/03-6/05
Direct the day-to-day operations and $20 million dollar budget for 15 bed LDR (with 2 OR suites) and 5 bed Level II nursery with 1200 yearly deliveries (600 deliveries prior year).
Chaired clinical design committee for unit renovation
Marketing of the new unit through various appearances on television, radio, and in publication.
Successfully recruited physicians which resulted in doubling delivery rate from prior year.
Planned, implemented and marketed bilingual programs (diabetes prenatal education, and bereavement).
Initiated shared governance. Teams included quality, patient experience, and policy.
Holy Cross Hospital, Chicago, IL
Director: Medical-Surgical Services and Maternal/Child 9/01-1/03
Direct the day-to-day operations and $10 million dollar budget for a 28 bed medical surgical unit including pediatrics. In addition, direct the day-to-day operations and $13.5 million dollar budget for 17 bed Family Birthing Center (with 2 OR suites), 18 bed Level II nursery with deliveries exceeding 1300. Total FTE’s 100+.
Initiated Shared Governance to all reporting units.
Successfully opened new medical/surgical wing within budget guidelines
Managed the organization’s internal resource team.
Amberton University, Garland, Texas
Master of Science: Business and Human Relations-2008. Coursework: business and communications. Clinical research (unpublished) on “Physician Attitudes toward End of Life Care”.
Charter Oak State College, Newington Connecticut
Bachelor of Science: Individualized Studies-1997. Coursework: nursing and natural sciences.
Richard J. Daley College, Chicago, Illinois
Associate in Applied Science: Nursing with Honors-1991.
Associate in Arts: Liberal Arts-1982.
Registered Nurse, State of Illinois
Board of Directors, Oak Park Temple, Oak Park, Illinois: 2004-2008