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Customer Service Health

Location:
Decatur, GA, 30032
Posted:
April 20, 2016

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Resume:

Kara M. Smith

317-***-**** acufky@r.postjobfree.com

**** ***** **** *******, ** 30032

EDUCATION

Indiana University, Richard M. Fairbanks School of Public Health Indianapolis, IN

Bachelor of Science in Public Health Community Health May 2016

Major: Community Health Major GPA: 2.8/4.0

CERTIFICATION

California STD/HIV Prevention Certification October 2014-Present

PATIENT ACCESS EXPERIENCE

Covance Pharmaceuticals Greenfield, IN

Patient Access Specialist January 2015-March2016

Assist patients to remove barriers that prevent them from accessing the lifesaving therapies they need

Respond to requests from patients by analyzing patient cases and ensuring timely outcomes

Conduct research with insurance payers and plans to establish coverage with patient benefit structures for the therapies

Screen patients for assistance programs and copay programs by prioritizing daily tasks adequately

Coordinate effective verbal and written skills between health care providers, patients, and other third parties

CVS Pharmacy Greenfield, IN Pharmacy Technician December 2012-December 2014

Collaborated with a team of 8-10 to ensure patient’s receive medications in a timely manner

Verified all medications were dispensed ensuring accuracy in dose and medication type

Certified information on scripts are legal by searching for codes, signatures, and document details necessary

Generated medications and products by taking inventory of medications through an electronic database

Entered insurance information and necessary communication with insurance companies, physicians, nurses, and patients

COMMUNITY HEALTH & PROGRAM PLANNING EXPERIENCE

Overcoming Church Indianapolis, IN

Program Planner Intern September 2015-April 2016

Create community needs assessments and qualitative open-ended research for the target population within the community

Develop visual aid models for marketing purposes to promote healthy eating in the community

Arrange a health fair to launch a health foods program in the community

Collaborate community partnerships including hospitals, schools, churches, and wellness facilities to establish community cohesion

Foster a community needs survey assessment for young adult women on the topic of pregnancy and STI

Community Hospital East Body Zone Fitness Center Indianapolis, IN

Zumba ®Fitness Instructor January 2012-April 2012

Produced fitness routines for various levels of fitness by assessing skill levels of each class

Coordinate and evaluate fitness programs by asking questions, and solicited comments and concerns from each client

Assessed feedback from clients to evolve routines to fit client needs

Tended to any first aid concerns necessary for each client by contacting and communicating with appropriate medical professionals such as physicians and nurses

Built a sense of healthy community-cohesion for healthcare workers and community members through fitness within a healthcare setting

IUPUI Campus Recreation Indianapolis, IN

Step Aerobics/Pilates Fitness Instructor October 2009-May 2011

Instructed class on personal fitness making modifications for various fitness levels from beginning to advance levels of fitness

Organize fitness exercises for each class to ensure effective execution within time constraints

Effective presentation and verbal communication to people within the community and fitness class to obtain proper techniques for the exercises and made modifications for those exercises for each client

Carmel Rehab Carmel, Indiana

Physical Therapy Aide February 2011-May 2011

Greeted patients as they entered the clinic with a smile to ensure adequate customer service

Guided patients through various rehabilitative exercises by motivating, supporting, and instructing

Created a sanitary environment for all patients by cleaning used tables, changing pillow cases, and placing ice and heat packs into appropriate containers after each use



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