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Operations Manager

Dallas, TX
April 19, 2016

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Felicia Jefferson

**** ***** ****** ***

Mesquite, TX



To assume a challenging yet stable health care position in a professional environment where I can learn new skills while utilizing my previous experiences. I expect to build strong relationships within the company and with clients and exceed expectations in all aspects of my work. EXPERIENCE

Carenow 10/2014-Present

Operations Manager

Responsible for overseeing and managing the day-to-day operations of 4 urgent care clinics. Manages correspondence and daily operations questions, issues, and work related problems. Collects data, prepares reports and analyzes statistics to ensure that site supplies, staffing, and processes are well managed and efficient. Develop budgets and ensure that each clinic operates within budget guidelines. Consult with operation management team to develop new company strategic initiative. Drive profitability by increasing clinic efficiency and minimizing operational expenses. Increased center review scores through focused hiring, training, and team morale building. Motivated team of 4 clinic managers and over 80 staff members to execute overall clinic operations. Increased employee retention within all clinics as an active member of the Employee Advisory Group. Certified trainer in occupational hearing conservation with an emphasis on preventing hearing loss due to occupational noise exposure. Dr. Samuel Tyuluman MD GYN 10/2013- 10/2014

Clinical Manager

Oversee all clinical aspects of the practice. Manage clinical staff. Maintain health department compliance and certifications as well as physicians credentialing. Negotiate insurance, laboratory and Medicare contracts. Implemented marketing strategies with a focus on maximizing practice growth and patient retention. Perform daily and monthly inspections with a focus on OSHA compliance. In charge of scheduling surgeries and assisting with in-office surgical procedures. Assist physician with exams and procedures. Administer telephone triage and counseling for abnormal lab results. Attend quarterly training seminars with various pharmaceutical and medical

device representatives.

Dr. Felicia Wagman MD OB/GYN 10/2009 -10/2013

Clinical Supervisor

Managed all clinical aspects of office operations. In charge of hiring, disciplinary actions and termination of clinical staff. Assisted office manager with payroll and policy and procedure manuals. Maintained health department compliance and certifications as well as physician credentialing. Coordinated ongoing staff development, continuing education and staff meetings. Implemented STD and abnormal cytology protocols with a focus on prevention and patient follow up. Attended quarterly training seminars with various pharmaceutical and medical device representatives. Assisted physician with exams and routine procedures. Assist with in-office

surgical procedures. OSHA coordinator.

Dr. Pamela Anderson, MD OB/GYN 4/2005-10/2009

OB Coordinator/Certified Medical Assistant

Performed all counseling, triage and patient care for obstetrical patients. Administered diabetic and genetic counseling for obstetrical patients. Attended quarterly training seminars with various pharmaceutical and medical device representatives. Assisted physician with exams and in-office

surgical procedures. Scheduled surgeries. Ordered all medical supplies. OSHA coordinator. Women’s Health Specialist of Dallas 8/1998-9/2004

Certified Medical Assistant/Clinical Supervisor

Supervised five ob/gyn medical assistants. Liaison between 3 physicians and clinical staff. Assistant OB coordinator. Performed multiple office procedures including cystometrics and DEXA’s. Phone triage, obtaining patient histories, vital signs, injections, phlebotomy and suture

removals. Scheduling appointments, cleaning and sterilizing instruments.

Routh Street Women’s Clinic 7/1997-7/1998

Certified Medical Assistant

Counseled patients regarding procedures and medications. Obtained patient histories, vital signs, and performed post-operative exams and assist physician with medical procedures.

Presbyterian Hospital of Dallas

Patient Care Technician/Labor and Delivery (Part time position) 10/2000-2/2002 Assist with delivery and surgery. Preparing rooms for vaginal deliveries and preparing OR for C- sections.


PCI Health Training Center Certified Medical Assistant University of Texas at Arlington Bachelors of Science CERTIFICATIONS

Certified Medical Assistant

NCT Certificate


Certified Occupational Hearing Conservationist

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