Antar M. Thomas
Philadelphia, PA 19131
Home phone# 215-***-****
E mail Address: email@example.com
Excellent organization skills capable of supervising and motivating employees to perform as expected. Has proven to be reliable and dedicated to special projects and team goals. Maintains professionalism in all situations and communicates well with staff members and customers. A great team player and facilitator skill always takes the extra step to assure customer satisfaction and strives to maintain smooth workflow.
Morehouse College Atlanta, GA
BS Degree in Biology
Minor in English
2002-2015 Customer Service Rep
Wachovia Mortgage Corporation
Assisted with floor operators and handled difficult calls accurately receives
researches and resolves customer/provider inquiries. Also traces inquiry
to completion through the appropriate departments.
1999-2001 Human Resource Rep
Assisted with all Human Resource functions including handling medical
Insurance claims problems, benefits, maintaining employee records, etc.
Assisted with administrative duties involving the Board of Directors,
President and Executive Staff
1997-1999 Customer Service
AT & T Information Services
Supervised floor operators and handled difficult calls. Supervised project
to update current database of missing numbers programmed database
for quick and easy access for other customer assistant supervisors.
Extensive experience with Wind0ws NT, 95 & 98. Capable of Creating Charts, Graph Reports, and Documents to measure service levels.
Extensive experience in Microsoft Office 2000(Microsoft Word, Excel, Outlook & Power Point.)
Has utilized computer skills throughout employment history.
Reference Available upon Request