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Customer Service Human Resource

Norristown, PA
April 21, 2016

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Antar M. Thomas

**** ***** ******

Philadelphia, PA 19131

Home phone# 215-***-****

E mail Address:


Excellent organization skills capable of supervising and motivating employees to perform as expected. Has proven to be reliable and dedicated to special projects and team goals. Maintains professionalism in all situations and communicates well with staff members and customers. A great team player and facilitator skill always takes the extra step to assure customer satisfaction and strives to maintain smooth workflow.

Morehouse College Atlanta, GA


BS Degree in Biology

Minor in English


2002-2015 Customer Service Rep

Wachovia Mortgage Corporation

Assisted with floor operators and handled difficult calls accurately receives

researches and resolves customer/provider inquiries. Also traces inquiry

to completion through the appropriate departments.

1999-2001 Human Resource Rep

Kwisket Corporation

Assisted with all Human Resource functions including handling medical

Insurance claims problems, benefits, maintaining employee records, etc.

Assisted with administrative duties involving the Board of Directors,

President and Executive Staff

1997-1999 Customer Service

AT & T Information Services

Supervised floor operators and handled difficult calls. Supervised project

to update current database of missing numbers programmed database

for quick and easy access for other customer assistant supervisors.

Computer Skills

Extensive experience with Wind0ws NT, 95 & 98. Capable of Creating Charts, Graph Reports, and Documents to measure service levels.

Extensive experience in Microsoft Office 2000(Microsoft Word, Excel, Outlook & Power Point.)

Has utilized computer skills throughout employment history.

Reference Available upon Request

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