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Executive Director Quality Assurance

South San Francisco, CA
April 21, 2016

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Almaroof Apatira, MBPA, RCFE, NHA

**** ******* ***

South San Francisco, CA 94080

415-***-**** C

Senior Living Executive Director

Areas of Expertise

Operations Management / Census Development Management / Quality Assurance

Regulatory Compliance / Public Relations and Marketing / Client Relations

Problem Resolution / Staff Management / Training & Development

Project Management / Team Building / Staff Retention

Report Generation Review / Financial Management


Revolutionized Culture Change model of care within the communities at St. Paul’s Senior Homes & Services, with staff buy-in.

Maintained five star rating at St. Paul’s Health Care Center consistently for 3 years.

Preceptor of two AIT’s to licensure at St. Paul’s.

Transitioned Convalescent Center Mission St. Inc. from a long-term care provider to a short-term rehabilitation facility, elevating the number of part A residents from 4 to 21 per month.

Achieved exceptional Department of Health survey results for 13 consecutive years.

Controlled costs for the Beverly Living Center while meeting County of Santa Clara customer requirements to decrease resident’s length of stay from 6 to 3 months.

Maintained average census occupancy at 98% at all facilities.

Reduced employee turnover from 50% to 25% within a year while at Excell Health Care Center.

Exceeded annual revenue goals in 11 of 14 years

Received the American Health Care Association Quality Award (2010 & 2003).

Most Recent Duties

Provide overall leadership, operations management, growth, and profitability of the community.

Plan, develop, direct, monitor and support all operational administrative, clinical, human resources, customer service and fiscal activities for the community’s programs and services so as to insure quality and consistency with company standards.

Actively promote the company’s mission, philosophies and beliefs in all daily interactions, within and to customers outside the community.

Develop and maintain positive interactive partnerships with the district/divisional teams.

Oversee all resident care issues.

Supervise all department heads, and ensure compliance with policies and government regulations.

Lead marketing activities.

Professional Experience

Guidepoint Global, New York, NY 6/2015

Independent Healthcare Consultant

Life House Castro Valley HC, Castro Valley, CA 9/2014 - 6/2015

Executive Director

St. Paul’s Manor & McColl HCC, San Diego, CA 7/2011 - 9/2014


Foresight Convalescent Center, San Francisco, CA 6/2007 - 7/2010


Beverly Living Center, San Jose, CA 5/2006 - 6/2007

Executive Director

Victorian Health Care Center, San Francisco, CA 12/2001 - 5/2006

Executive Director

Excell Health Care Center, Oakland, CA 10/2000 - 10/2001

Executive Director

Cordilleras Mental Health Center, RWC, CA 1/1998- 10/2000


Cordilleras Mental Health Center, RWC, CA 2/1992- 1/1998

Business Manager


MBPA - Master's Degree in Business and Public Administration

Southeastern University, Washington, DC

BS - Bachelor of Science in Economics

University of Maryland, College Park, Maryland

RCFE - Assisted Living/Residential Care License (California)

NHA – Nursing Home Administrator License (California)

Preceptor License


California Association of Health Facilities

American Health Care Association and LeadingAge California

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