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Professional Healthcare Leader

Location:
Denver, NC
Posted:
April 18, 2016

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Resume:

Denver, NC

704-***-**** cell

acuelz@r.postjobfree.com

Executive Profile

§ Developing, Building, and Leading Healthcare teams § Developing Organizational Structure § Quality Improvement Initiatives § Patient Experience § Strategic Planning

Performance driven senior leader recognized for diverse experience in all aspects of, clinical decision support applications, patient experience, hospital workflow, process and practice gap analysis, regulatory requirements, quality initiatives to improve workflow and cost reduction across multiple areas of the healthcare industry, and emergency nursing.

Clinical expert with an in-depth understanding of nursing, medical, finance, and operations. Strong networker and negotiator with keen market insight into new healthcare legislation, best practices, future trends, and current healthcare reform.

Account management

Change Agent

Gap analysis

Patient Safety

Joint Commission Standards

Continuous Improvement

Accelerated Solutions Design

Clinical Marketing

Development of nursing policies, procedures, and standards

Patient Experience SME

Relationship Management

Leadership Development

Executive Presentation Skills

Leading and Motivating People

Client Needs Assessment

Customer Support, Coaching for Improvement

Quality and Safety Performance Improvement

Professional Experience:

November, 2014- Present Press Ganey Associates Charlotte, NC

Principal Consultant

Deliver consulting and training to healthcare organizations to achieve breakthrough results in patient experience and ED Flow. Expert in traditional consulting tools and approaches including situational assessment, barrier and root-cause analysis, program design, implementation, evaluation of effectiveness, and strategic planning. Assist organizations in designing and implementing patient experience strategies and delivering training that drives sustainable improvement in the delivery of care.

Primary Duties and Responsibilities:

Provides leadership on consulting engagements and engage in billable consulting activity in partnership with client team members

Manage evolving client expectations, needs and priorities, and collaborate with client team members to ensure effective integration with consulting and service delivery capabilities and priorities

Oversee analytic consulting projects related to patient experience strategy, Patient flow strategy and cultural strategy

Manage and monitor client satisfaction, and recommend appropriate strategies, tactics and operational initiatives to continuously enhance client satisfaction

Assists with the development, documentation and presentation of results to clients

Ensure quality control of deliverables

Drive development of thought leadership materials and new service offerings

April 2014- October 2014 PeraHealth Inc. Charlotte, NC

Vice President of Clinical Effectiveness

Oversee the strategic deployment and use of PeraTrend to maximize the clinical and operational impact of the Rothman Index at client sites to ensure they recognize the value and return on investment of the tool. Coordinate with clients’ strategic and tactical processes utilizing the Rothman Index to improve quality outcomes, mitigate adverse events and decrease cost by integrating into workflow processes (i.e. staffing acuity assignments, patient rounding/ assessments, handoff’s, discharge planning, determining appropriate level of care).

Developed program for clinicians to foster adoption based on job duties and responsibilities

Present to Executives and Clinicians on PeraTrend’s impact on clinical quality

Supported sales team efforts in identifying potential new members and delivery of onsite Executive presentations to assist in closing leads

May 2010 – April 2014 Premier Healthcare Alliance Charlotte, NC

2012- 2014

Sr. Director of Quality and Safety Collaboratives

Develop organizational assessments, improvement services, collaborative meeting design and deployment, growth and utilization of the Premier knowledge transfer platform, and support of necessary services to drive member value and improve performance.

Responsibilities included strategic planning and deployment of the Quality and Safety Collaboratives, operations, project management, clinical analytics, organizational assessments, and improvement services.

2010- 2012

Director of Member Engagement-QUEST (quality, safety, and performance improvement collaborative)

Identification of best practices, facilitating knowledge transfer through Rapid Performance Improvement Sprints, National Meetings, and Condition Specific Collaboratives, identifying barriers for success at member hospitals, comprehensive data analysis and identification of actionable items, development of action plans, and accelerated solutions to close gaps.

March 2009- March 2010 Lake Norman Regional Medical Center Mooresville, NC

Director of Emergency Services

Managed the strategic oversight and operational performance for the department. Provided leadership, guidance, and direction in achieving outcomes consistent with organizational mission, philosophy, goals, and objectives. Assumed leadership responsibility for the assessment, planning, implementation, and evaluation of clinically effective and efficient systems of care and service within the continuum of care.

Primary Responsibilities Included:

Development, implementation, and continuous improvement of care delivery models and services that met or exceeded customer expectations

Fiscal oversight of allocated resources in order to optimize efficient and effective utilization

Provided effective and coordinated leadership of patient care within specified Emergency service areas

Direct oversight and responsibility for compliance with regulatory, accrediting, and 3rd party payer regulations and standards

Participated in the strategic planning structures and processes with administration, medical team members, and clinical leadership.

Promoted the development and use of evidence-based, outcome-driven treatment methods, which are deemed 'best-practice'

Cultivated a team environment and nurturing leaders under direct supervision

Responsible for development and execution of staff retention strategies

Apr 2008- May 2010 Compirion Healthcare Solutions Elm Grove, WI

Clinical Consultant and Project Management

Consultant in areas of Patient Experience and Emergency Department workflow. Led and facilitated work groups; mentored staff, managers, and directors; and assisted with the implementation of processes that were collaboratively developed with key stakeholders to meet clinical, quality and KPI goals as outlined in contract with binding hospitals. Utilized methodology of data analysis, observations, foot stepping, planning, coaching, and mentoring to achieve set goals and presented summary findings to senior leadership utilizing internal data highlighting areas of opportunity for improvement.

Jan 2005-April 2008 Presbyterian Healthcare, Novant Charlotte, NC

May 2007- April 2008

Nurse Manager, Adult and Children’s Emergency Services

Strategic oversight and operational performance within the department. Leadership, guidance, and direction in achieving outcomes consistent with organizational mission, philosophy, goals, and objectives. Assumed leadership responsibility for the assessment, planning, implementation, and evaluation of clinically effective and efficient systems of care and service within the continuum of care.

Primary Responsibilities Included:

Development, implementation, and continuous improvement of care delivery models and services that met or exceeded customer expectations

Fiscal oversight of allocated resources in order to optimize efficient and effective utilization

Provided effective and coordinated leadership of patient care within specified Emergency service areas

Direct oversight and responsibility for compliance with regulatory, accrediting, and 3rd party payer regulations and standards

Participated in the strategic planning structures and processes with administration, medical team members, and clinical leadership.

Promoted the development and use of evidence-based, outcome-driven treatment methods, which are deemed 'best-practice'

Cultivated a team environment and nurturing leaders under direct supervision

Responsible for development and execution of staff retention strategies

Sept 2006- May 2007

Nurse Manager, Children’s Emergency Department

Strategic oversight and operational performance within the department. Leadership, guidance, and direction in achieving outcomes consistent with organizational mission, philosophy, goals, and objectives. Assumed leadership responsibility for the assessment, planning, implementation, and evaluation of clinically effective and efficient systems of care and service within the continuum of care.

Primary Responsibilities Included:

Development, implementation, and continuous improvement of care delivery models and services that met or exceeded customer expectations

Fiscal oversight of allocated resources in order to optimize efficient and effective utilization

Provided effective and coordinated leadership of patient care within specified Emergency service areas

Direct oversight and responsibility for compliance with regulatory, accrediting, and 3rd party payer regulations and standards

Participated in the strategic planning structures and processes with administration, medical team members, and clinical leadership.

Promoted the development and use of evidence-based, outcome-driven treatment methods, which are deemed 'best-practice'

Cultivated a team environment and nurturing leaders under direct supervision

Responsible for development and execution of staff retention strategies

Jan 2005- Sept 2006

Nurse Manager, Orthopedic Spine Unit

Oversight of 31-bed in-patient Spine Unit and day to day operations of 50 team members. Responsibilities included oversight and management of operating budget, capital budget, compliance with regulations, and maintaining quality of care for patients.

Nov 1995- Dec 2004 CaroMont Healthcare- Gaston Memorial Gastonia, NC

Nov 2002-Dec 2004

Clinical Nurse Manager, Emergency Services

Aug 2000- Nov 2002

Assistant Nurse Manager, Emergency Services

Oct 1996- Aug 2000

Staff Nurse, Emergency Services

Nov 1995- Oct 1996

Staff Nurse, Orthopedic/ Neuro Inpatient Unit

Accomplishments

National Baldrige Examiner 2012; 2013

Nominated and accepted into Cambridge Who's Who of female executives 2006-2007

Nurse of the Year, 2007 Presbyterian Healthcare

Presbyterian Children's Emergency Department Awarded "Best New Unit" by Advance for Nurses Magazine, May 2007

Author for presentation “Collaboration Improves Care Rapidly and Saves Billions of Dollars”, presented at ASQ conference May 2013

Co-author for poster on results of QUEST Collaborative presented at IHI 2011

Education:

2008 Master of Business Administration/Master of Health Administration Pfeiffer University Charlotte, NC

2004 Bachelors of Science in Nursing Winston-Salem State University Winston-Salem, NC

1995 Diploma of Nursing Mercy School of Nursing Charlotte, NC



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