Yvonne M. Burns

. ***/***-**** (home) ***/***-***6 (cell) acuebu@r.postjobfree.com

Highlights of Qualifications:

Over 15 years experience as a receptionist/office assistant. Expertise in Microsoft Word, and Excel. Proficiency in QuickBooks, switchboard, 10 key, and voicemail programming. Adeptness in research and problem resolution. Customer driven to provide stellar service.

Relevant Experience:

Receptionist:

•Respond to phone calls and route to applicable departments.

•Assisted customers in resolving various issues.

•Assist customers with applications and certifications for compliancy.

Office Assistant:

•Prepare, type, and maintain written correspondence.

•Interact with vendors and official organizations.

•Process company photo ID badges.

•Sort mail and distribute.

•Process applicable documents and review for compliancy.

•Maintain reports, records, files, supplies and inventory.

•Update and maintain company and department directory databases.

•Assist supervisor in department’s daily operations.

Data Entry:

•Enter statistical information from confidential documents.

•Expeditiously review, prepare, research, verify and proofread documents and records for correctness and conformance under prescribed requirements, terminology, codes and chronology of actions,

•Extract, maintain, and compile data for perpetual equipment activity and number assignment reports

•Process, update, and track customer orders and files.

Computer/Document Control Administrator:

•Maintain server and document database.

•Process file sharing applications.

•Design and convert documents into automatic naming and fill-in forms.

•Operate various scanning equipment and prepared documents to transfer into computer.

•Program telephone and voicemail connectivity features.

•Troubleshoot, research, and resolve user reported problems.

•Design various forms, artwork, charts and reports for department operations.

Bookkeeper:

•Accounts receivable and payable,

•Process payments and invoices.

•Deposit payments into bank.

•Process purchase requests.

•Payroll.

Employment History:

2009 – 2015: Mazzy’s Corner, Wildomar, CA

2005 – 2009: Guaranteed Organic Certification Agency, Temecula CA

2003 – 2005: County of Riverside TAP, Riverside, CA

2001 – 2003: Event Specialties, Canyon Lake, CA

1987 – 2001: Computer Sciences Corp. (Hughes Aircraft), Fullerton, CA

1984 – 1987: Western Airlines, Los Angeles, CA

Yvonne M. Burns

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ACCOMPLISHMENTS:

•Exceeded customer satisfaction by meeting deadlines in major projects, reducing downtime for customers accessing phones and computers.

•Provided superior client interaction by going the extra mile with research and follow-up telephone calls to resolve problems

•Initiated and organized a database for tracking and labeling inventory, making it more readily accessible and efficient, thus saving time.

•Increased efficiency by creating and implementing an excel spreadsheet which converted statistical data to automatically calculate.

•Instrumental in recovery, organization, and reproduction of files and data that was destroyed in fire.

•Executed installation and maintenance of database interfaces for large amounts of production.

•Acquired proficiency of multiple organizational systems.

•Created, designed, and setup programs for new start-up company.

•Initiated all accounting and maintenance records and ledgers.

•Designed logos and brand for stationery, forms and business cards for new company.

•Met time sensitive project deadlines by compiling and tracking of documents, data and files, working overtime when needed

•Possessed the highest degree of integrity and discretion, supported by a flawless record of maintaining confidentiality of corporate security files, records, and reports, which involved exposure to sensitive company information and associated agency officials.

•Coordinated meetings and appointments for manager and investigators with FAA, police, and other associated officials.

•Developed proficiency as key operator on letter/envelope inserting machine, folding machine and labeling machine.

•Assisted supervisor in daily operations of reproduction/mail room.

•Delivered bank deposits as courier for the company accounting department.

Education:

•Net 10 Technologies – Microsoft Office User Specialist

•Southern California Regional Occupation Center – Business Operations Procedures

Community Activities:

•Board of Directors member and site coordinator for volunteer parent support group.

•Assistant cub leader for Cub Scouts of America.

•Assistant at Head Start pre-school program.

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