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Sales Service

Toronto, ON, Canada
April 19, 2016

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John Finnerty


Six years direct sales & implementation experience with ServiceNow

Sixteen years sales engineer and professional services consulting experience with North American ITSM enterprise software vendors

Twenty Five years experience in the North American IT business

ServiceNow Certified Administrator 2011

ITIL Foundations Certifications – 2002 (v2), 2008 (v3)

Recognized for Sales contributions 2001, 2003, 2005, 2008, 2011

Professional Experience

January 2014 – Present – Principal Consultant/ Solution Architect- Alcor Solutions, San Francisco, CA

Pre-sales, solution architecture & design, and delivery services engagement management for ITSM & Professional Services practice

Project Lead build/test, solution design & delivery teams on 30+ ServiceNow implementations

Solution Architect & Lead Designer on major implementations, including Cisco, Walmart, Stanford Medical, Williams Sonoma, and Sacramento and Monterey Counties

ServiceNow SME for product presentations, requirement discoveries, RFP/RFI responses, Proof of Concepts and pilots, Scopes of Work, solution design during sales cycle

2011 – 2013 - Solution Architect/Engagement Manager–Nashco Consulting, Toronto, ON

Pre-sales and engagement management Solution Consultant for ITSM & Professional Services practice

Deliver product presentations, requirement discoveries, RFP/RFI responses, Proof of Concepts and pilots, Scopes of Work, during pre- and post- sales cycle

Solution design and technical guidance for ITSM, ITAM, Service and Support and Discovery on the SaaS/PaaS Cloud and mobility platforms

Manage virtual design & delivery teams on all aspects of ServiceNow deployment projects

2010 – 2011 - Senior Solution Consultant – TGA - A ServiceNow Partner, Toronto, ON

Pre-sales and implementation Solution Consultant for Sales and Marketing activities for the SaaS partner ITSM practice.

Participations in implementation projects including process design, and platform configuration & integrations

Build & deliver product demonstrations, RFP/RFI responses, proof of concepts & evaluations, Scopes of Work, and technical guidance during pre- and post- sales cycle

2008 –2010 – Senior Pre-Sales Engineer - FrontRange Solutions Inc., Toronto, ON

pre-sales activities supporting FrontRange IT Service Management, VOIP, Client Lifecycle Management (enteo, Centennial), GoldMine CRM solutions

Build & deliver product demonstrations, proof of concept & evaluations

2006 – 2008- IBM Canada – IT Specialist – Global Technical Services Group

Pre-sales & services enablement consultant for IBM Canada Global Technology Services Strategy, Architecture & Middleware practice

Professional services consultant for BMC Service Management products (BMC Remedy & BMC Service Desk Express/Magic)

2000 –2006 Network Associates(NAI)/BMC Software – Senior Solution Consultant

Technical leadership in Pre-Sales activities on large complex sales opportunities involving complex technical requirements or multiple hardware platforms.

Develop & deliver product technical & best practices content on BMC products for sales, channel partners, seminars and tradeshows

Provide expertise and guidance to Field Engineering, Product Management, Product Marketing, RFx process, and BMC product beta testing programs for products in pre- and post-release phases.

Recognized for sales contributions 2001, 2003, 2005

Major Implementations:


Cisco, Santa Clara, CA

AgLoan, Santa Rosa, CA

Hitachi Global Data Systems, Santa Clara, CA

Rovi Corporation, Santa Clara, CA, San Francisco, CA

Stanford Medical, Palo Alto, CA

Walmart Labs, San Bruno, CA

Rovi Corporation, Santa Clara. CA

Mozilla, Santa Clara, CA

County of Sacramento, CA

County of Monterey, Salinas, CA

Stanford University, Palo Alto, CA

Williams Sonoma, San Francisco, CA

Discovery Communications, Silver Spring, MD

Yamana Gold, Toronto, ON

Soroc Technologies, Toronto, ON

Nexen/CNOOC, Calgary, AB

Yamana Gold, Toronto, ON

Husky Energy, Calgary, AB

Kinross Gold, Toronto, ON

Canadian Medical Association, Ottawa, ON

Symcor, Toronto, ON


Government of New Brunswick Dept. of Natural Resources

TD Bank Treasury Group, Toronto, ON

Capital Health Authority, Halifax, NS

Government of Ontario Integrated Justice, North Bay, ON

Honda Canada, Toronto, ON

Surete de Quebec, Montreal, QC

Cirque de Soliel, Montreal, QC

National Film Board of Canada, Montreal, QC

EnCana Corporation, Calgary, AB

Certifications & Accreditation:

ITIL v2 Foundations certification - 2002

BMC Service Desk Express (Magic TSD) – Certification 2004

BMC Desktop Automation Express (OEM LANDesk v 8.0) -2005

BMC Remedy ARS Administration – Certification - 2005

BMC Identity Management Suite – Certification - 2005

BMC Performance Manager (Patrol) – Certification - 2005

BMC Atrium CMBD - Certification - 2005

IBM Engagement Management Certification - 2006

FrontRange ITSM & GoldMine Foundations certifications – 2008

ITIL v3 Foundations certification – 2008

ServiceNow Certified Administrator 2011

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