Sign in

Customer Service Manager

Saint Paul, MN
April 19, 2016

Contact this candidate



**** ********** *** * *** ***

Cottage Grove, MN 55016

651-***-****/651-***-**** (cell)


United States Air Force Grand Forks AFB, ND, Fort Snelling AFB, MN

May 1994-April 2001, Information Management Specialist

Protected and managed personal, private, and classified information for service members and our country. Responsible for nine other offices in my unit for their files, ordering supplies, maintaining publication library, and distribution of incoming and out-going mail

Type Travel Orders, Enlisted Performances Reports, and Officer Performance Reports

Continued training for safe guarding classified documents and other materials

The Sportsmans Guide 4110 Farewell Ave., S St Paul MN 55071

11 August 2008-Nov 2015 Order Processor/Customer Svc.

Consistently named Top Salesperson 6 out of 12 months. Answer inbound phone calls to process catalogue orders. Offer overstocked items on sale. Offer Club Memberships and renew them annually. Tracked shipped orders. Submitted catalogue requests. Answer general questions regarding company policies. Place orders for international callers.

Place orders for Work Wear Savings, Bargin Outfitters, and Boating Savings

Fun & Play Daycare 1206 Holley Ave., St Paul Park MN 55071

1 April 2005-11 Aug 2008 Owner/Manager

Provided a safe, nurturing, educational environment. Tracked each family’s childcare expenses for tax purposes. Documented and report daily meal plans. Cleaned home to prevent illnesses or the spread of them. Practiced fire, storm, and all emergency drills

Walgreens Drug 7135 E Point Douglas Rd, Cottage Grove MN 55016

Aug 2006-Aug 2008 Lead Cashier and Sales Floor Associate

Answered product information questions. Helped locate products in the store. Stocked shelves and keep work area clean. Ring up bill of sale giving back correct change. Wrote rain checks for sold out items. Talley drawer at end of shift leaving work area well stocked and clean for next shift. Encourage customers to donate to the charity of the month.

Tutor Time Childcare Center 7800 E Point Douglas Rd, Cottage Grove MN 55016

10 Aug 2003-Jan 2005 Teachers Assistant.

Signed child and parent in and out of the facility. Filled out daily activity sheet for each child. Stay after hours for parent teacher conferences and holiday parties. Helped teacher meet curriculum for the day. Additional training on weekends and corporate seminars twice a year.

Expert Global Solutions/United Health Care Insurance

1500 Commerce Drive, Mendota Heights MN

Medical Customer Service Representative/Seasonal

Nov 2015-Feb 2016

Communicate with pharmacies or medical offices through inbound calls and written communications. Respond to customer questions and helping to resolve their problems. Using computer system to track, gather information and/or trouble-shoot issues for customers. Provide exceptional customer service in your interactions with customers, medical professionals and their office staff. Documenting and updating records in the required systems while following company and client requirements. Remain helpful even when dealing with upset customers. Escalate customer complaints and/or calls to your manager when necessary. Provide feedback and recommendations to your manager on ways the company can improve. Perform other duties as assigned by my management team.

Kelly Services

444 Cedar St Suite 206, St Paul, MN 55101


Began March 2016 to current


National American University

7801 Metro Parkway Suite 200

Bloomington MN, 55426

952-***-**** Kiara Taylor Academic Dean

Program of study: Medical Administrative Assistant (AAS Degree)

Contact this candidate