Cottage Grove, MN 55016
United States Air Force Grand Forks AFB, ND, Fort Snelling AFB, MN
May 1994-April 2001, Information Management Specialist
Protected and managed personal, private, and classified information for service members and our country. Responsible for nine other offices in my unit for their files, ordering supplies, maintaining publication library, and distribution of incoming and out-going mail
Type Travel Orders, Enlisted Performances Reports, and Officer Performance Reports
Continued training for safe guarding classified documents and other materials
The Sportsmans Guide 4110 Farewell Ave., S St Paul MN 55071
11 August 2008-Nov 2015 Order Processor/Customer Svc.
Consistently named Top Salesperson 6 out of 12 months. Answer inbound phone calls to process catalogue orders. Offer overstocked items on sale. Offer Club Memberships and renew them annually. Tracked shipped orders. Submitted catalogue requests. Answer general questions regarding company policies. Place orders for international callers.
Place orders for Work Wear Savings, Bargin Outfitters, and Boating Savings
Fun & Play Daycare 1206 Holley Ave., St Paul Park MN 55071
1 April 2005-11 Aug 2008 Owner/Manager
Provided a safe, nurturing, educational environment. Tracked each family’s childcare expenses for tax purposes. Documented and report daily meal plans. Cleaned home to prevent illnesses or the spread of them. Practiced fire, storm, and all emergency drills
Walgreens Drug 7135 E Point Douglas Rd, Cottage Grove MN 55016
Aug 2006-Aug 2008 Lead Cashier and Sales Floor Associate
Answered product information questions. Helped locate products in the store. Stocked shelves and keep work area clean. Ring up bill of sale giving back correct change. Wrote rain checks for sold out items. Talley drawer at end of shift leaving work area well stocked and clean for next shift. Encourage customers to donate to the charity of the month.
Tutor Time Childcare Center 7800 E Point Douglas Rd, Cottage Grove MN 55016
10 Aug 2003-Jan 2005 Teachers Assistant.
Signed child and parent in and out of the facility. Filled out daily activity sheet for each child. Stay after hours for parent teacher conferences and holiday parties. Helped teacher meet curriculum for the day. Additional training on weekends and corporate seminars twice a year.
Expert Global Solutions/United Health Care Insurance
1500 Commerce Drive, Mendota Heights MN
Medical Customer Service Representative/Seasonal
Nov 2015-Feb 2016
Communicate with pharmacies or medical offices through inbound calls and written communications. Respond to customer questions and helping to resolve their problems. Using computer system to track, gather information and/or trouble-shoot issues for customers. Provide exceptional customer service in your interactions with customers, medical professionals and their office staff. Documenting and updating records in the required systems while following company and client requirements. Remain helpful even when dealing with upset customers. Escalate customer complaints and/or calls to your manager when necessary. Provide feedback and recommendations to your manager on ways the company can improve. Perform other duties as assigned by my management team.
444 Cedar St Suite 206, St Paul, MN 55101
Began March 2016 to current
National American University
7801 Metro Parkway Suite 200
Bloomington MN, 55426
952-***-**** Kiara Taylor Academic Dean
Program of study: Medical Administrative Assistant (AAS Degree)