Japhet R. Rodriguez
Experienced in Radio Production and have great customer services skills with a strong ability to manage multiple projects simultaneously. I'm Highly motivated Dependable and customer services focused with over 6 year of working with the clients needs and helping market the right advertisement for their business. Solid team player with great positive attitude. Energetic, bilingual team player. Enjoys interacting with others.
Energetic work attitude
Bilingual (Spanish & English)
Neat, clean and professional appearance
Delivers exceptional customer service
Late night shift availability
Excellent communication skills
Microsoft Word, Excel, PowerPoint
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Advertisement sales for companies such as: Allstate, Greenville Hospital System, Greenville County Hispanic Chamber of Commerce, Government advertisements, Red Cross & as well as many locally know businesses
Consistently generated contracts with big companies through skilled sales techniques.
Customer service and hospitality training provided by Marriott International
June 2011 to Nov 2011
Orlando Marriott World Center-Orlando,Fl
Consistently provided friendly guest service and heartfelt hospitality. Demonstrated integrity and honesty while interacting with guests, team members and managers. Promptly reported complaints to a member of the management team. Managed banquet setups for 2,000+ guests for special events. Helped with preparation, setup, and serviced for catering events. Cleared and reset tables at conclusion of each event. Great with meeting deadlines. Recieved frequent customer compliments for going above and beyond for normal duties
Mug & Muffin Cafe & Catering
January 2008 to May 2011
Took necessary steps to meet customer needs and effectively resolve issues. Greeted customers and provided excellent customer service. Collaborated with others to ensure the delivery of efficient, high-quality service and hospitality. Helped with preperation setup and service for catering events. Managed food deliveries for 150+ guests for special events such as weddings & corporate meetings. Greeted each customer with friendly eye contact. Cleared and reset tables at conclusion of each event.
Latin Image Productions
March 2003 to Current
Implemented marketing strategies. Managed wide variety of customer service and administrative tasks. Built radio advertisement contracts for businesses such as Allstate, Red Cross, Greenville Hospital, Government agencies, and among others. On air talent for 103.9 FM. Assited radio director in programming and rotation of music and commercials. Produced and audio edited all commercials for the company.
TD BANK USA
Nov 2012 to July 2013
Answer calls from customers with questions or concerns about there accounts, and Provide legendary customer services with a positive attitude on every call.
Cornerstone Christian School
High School Diploma
References available upon request.