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Customer Service Sales

Greenville, SC, 29605
April 19, 2016

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Japhet R. Rodriguez

*** ******** ****** **********,** 29605



Experienced in Radio Production and have great customer services skills with a strong ability to manage multiple projects simultaneously. I'm Highly motivated Dependable and customer services focused with over 6 year of working with the clients needs and helping market the right advertisement for their business. Solid team player with great positive attitude. Energetic, bilingual team player. Enjoys interacting with others.

Core Strengths

Fast learner

Energetic work attitude

Team leadership

Bilingual (Spanish & English)

Neat, clean and professional appearance

Delivers exceptional customer service

Conflict resolution

Listening skills

Excellent multi-tasker

Late night shift availability


Excellent communication skills

Computer proficiency

Microsoft Word, Excel, PowerPoint


Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Advertisement sales for companies such as: Allstate, Greenville Hospital System, Greenville County Hispanic Chamber of Commerce, Government advertisements, Red Cross & as well as many locally know businesses

Consistently generated contracts with big companies through skilled sales techniques.

Customer service and hospitality training provided by Marriott International

Work Experience


June 2011 to Nov 2011

Orlando Marriott World Center-Orlando,Fl

Consistently provided friendly guest service and heartfelt hospitality. Demonstrated integrity and honesty while interacting with guests, team members and managers. Promptly reported complaints to a member of the management team. Managed banquet setups for 2,000+ guests for special events. Helped with preparation, setup, and serviced for catering events. Cleared and reset tables at conclusion of each event. Great with meeting deadlines. Recieved frequent customer compliments for going above and beyond for normal duties

Mug & Muffin Cafe & Catering

January 2008 to May 2011


Took necessary steps to meet customer needs and effectively resolve issues. Greeted customers and provided excellent customer service. Collaborated with others to ensure the delivery of efficient, high-quality service and hospitality. Helped with preperation setup and service for catering events. Managed food deliveries for 150+ guests for special events such as weddings & corporate meetings. Greeted each customer with friendly eye contact. Cleared and reset tables at conclusion of each event.

Latin Image Productions

March 2003 to Current


Implemented marketing strategies. Managed wide variety of customer service and administrative tasks. Built radio advertisement contracts for businesses such as Allstate, Red Cross, Greenville Hospital, Government agencies, and among others. On air talent for 103.9 FM. Assited radio director in programming and rotation of music and commercials. Produced and audio edited all commercials for the company.


Nov 2012 to July 2013


Answer calls from customers with questions or concerns about there accounts, and Provide legendary customer services with a positive attitude on every call.

Educational Background

Cornerstone Christian School

High School Diploma

References available upon request.

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