LAUREN BAKER-MAGALHAES, SPHR
The Colony, TX 75056
I am a senior human resources professional with 15 years of diverse HR management experience. I’m committed to supporting and enhancing the strategic objectives of the business while maintaining the “human” in Human Resources. My objective is to secure a challenging position within a progressive Human Resources team where I can use my knowledge, experience and strong interpersonal and communication skills to add value.
HR Manager April 2013 – Present
Drive integration of two recently acquired, privately held companies under parent organization
Work with senior leadership to create common practices in the areas of compensation, performance expectations, and bridging the cultural gap between the two organizations
Guide business leaders in support of restructuring efforts to move to new business model
Led efforts in establishing a local new hire onboarding program
Sub-team lead of Global Onboarding project and Global Talent System migration project teams
Guide managers on progressive discipline for performance or behavior-related employee issues
Developed and facilitated training in ADP eTIME, Global Onboarding, and Performance Management
Led transition team for IT migration from ASI division to corporate Arrow
Developed Employee Engagement survey and the communications for deployment
Led efforts for reductions in force including working with management on business justification, selection criteria, communications for impacted and non-impacted employees and notification schedules
QBE North America October 2011 – March 2013
Senior HR Business Partner
Advise functional leaders and managers on organizational initiatives, employee relations matters, talent management, and organizational design
Ensure consistent interpretation, application and execution of HR programs, policies and procedures
Represent business perspective to HR centers of excellence to allow for positive outcome of business-driven and HR-driven programs
Act as liaison between client group and centers of excellence on escalated matters
Lead client group through integration efforts that are ongoing
Laboratory Corporation of America March 2009 – October 2011
Human Resources Manager
Heavy employee relations for region of 1000+ employees. Provided expert advice and counsel to management and employees on HR policies, procedures, performance management, appraisals, disciplinary issues and overall employee coaching.
Developed competency based behavioral interview guides for multiple positions (ongoing project)
Conduct monthly HR forums on topics such as Sexual Harassment, Effective Interviewing
Traveled throughout region to deliver updates on benefits programs prior to open enrollment
Responsible for four direct reports
Ensure all annual merit evaluations were completed prior to system closure
Countrywide/Bank of America September 2005 – November 2008
VP, Human Resources Business Partner March 2006 – Nov. 2008
AVP, Human Resources Business Partner Sept. 2005 – March 2006
Partnered and consulted with divisional executive leadership and line management of Insurance Division to understand their priorities, strategic objectives and related HR needs to ensure timely, focused, high quality human resources services for the division and various client groups I supported.
Based on the feedback from leadership and management, I championed the development of a career progression program, catastrophe incentive pay, culture management programs, consistent interviewing guides, pre-employment testing and an attendance performance management policy.
Increased culture survey participation by 60% from prior year.
Worked in a highly matrixed environment supporting three separate business functions in three locations with 1000+ employees.
Expedited and enhanced HR specialty area support (employee relations, payroll, benefits, etc.) to ensure client’s needs and priorities were understood and met, which resulted in solidifying a positive reputation for the Human Resources function.
Designed, implemented and facilitated training programs for leaders and staff in areas such as LOA, corporate policies and procedures, career development, behavioral interviewing, harassment, workplace culture and performance management which increased compliance, morale and retention. Personally delivered Respect in the Workplace” training to 700 employees in 2008.
Skilled with HRIS systems: Taleo and PeopleSoft. Selected to serve as divisional lead for performance evaluation system testing annually.
Assisted in the organizational design process as the compliance and insurance teams from Bank of America and Countrywide combined.
Worked closely with compensation team in the development of various Incentive Compensation Plans
Handled escalated issues for client group regarding Incentive Compensation and Stock Option Plans, Retirement Plans and Health and Welfare benefits.
Ensured 100% compliance with annual evaluation program
Citigroup, Irving, TX January 2002 - August 2005
Human Resources Generalist
Handled all Employee Relations for customer service group in the credit card division. Managed discrimination and harassment cases and resolved sensitive personnel issues resulting in a strong employee relations presence within company. Worked closely with leadership teams throughout the organization to effectively handle anonymous complaints through ethics hotline and dispute resolutions resulting from terminations. Conducted investigations of EEOC complaints working closely with management and legal counsel. Selected to oversee the HR function in a local credit card production facility when Citi acquired Sears credit card portfolio.
Led culture management teams, conducted assessment and focus groups and facilitated culture training sessions and action planning which increased culture survey participation rates (28%) and employee satisfaction ratings (2-5% in various categories)
Worked on planning and appraisal of design/process improvements to annual performance management system.
Participated in annual succession planning process
Certified to facilitate both internal and external training programs around culture, diversity, discrimination and harassment, and interviewing skills. Conducted large scale new employee orientation and exit interviews. Responsible for all training of soft skills, new programs, policies and procedures within client group.
Led and participated in large scale projects both nationwide and local.
Conducted Evaluation Interviews and/or Behavioral Interviews for all exempt level hires
Reviewed and approved all new hire requisitions within client group
Responsible for reviewing and approving/denying all employee life-cycle actions to include promotions, demotions, status changes and all year-end and ad-hoc salary/bonus actions.
Managed pre-employment process, including background checks/pre-screening.
Determined projections for future staffing needs.
Large scale project planning
“Respect in the Workplace” Certified Facilitator
“Dimensions of Diversity” Certified Facilitator
Certification in Evaluation Interviewing
Certification in Targeted Selection Interviewing
Certified facilitator for Leading Teams Training
Presentation skills and curriculum course design/training
PeopleSoft, Success Factors, ADP eTIME
Microsoft Outlook, Microsoft Skype for Business
Nominated for Quarterly Excellence Award at Arrow Electronics
Nominated for “President’s Excellence Award” at QBE
Awarded Citigroup’s “Quality Excellence Award”
Senior Professional in Human Resources (SPHR) since 2008 re
B.S. Secondary Education
University of Wisconsin-River Falls