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Human Resources Management

Dallas, TX
April 19, 2016

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**** ****** *****

The Colony, TX 75056

214-***-**** (cell)


I am a senior human resources professional with 15 years of diverse HR management experience. I’m committed to supporting and enhancing the strategic objectives of the business while maintaining the “human” in Human Resources. My objective is to secure a challenging position within a progressive Human Resources team where I can use my knowledge, experience and strong interpersonal and communication skills to add value.

Job History:

Arrow Electronics

HR Manager April 2013 – Present

Drive integration of two recently acquired, privately held companies under parent organization

Work with senior leadership to create common practices in the areas of compensation, performance expectations, and bridging the cultural gap between the two organizations

Guide business leaders in support of restructuring efforts to move to new business model

Led efforts in establishing a local new hire onboarding program

Sub-team lead of Global Onboarding project and Global Talent System migration project teams

Guide managers on progressive discipline for performance or behavior-related employee issues

Developed and facilitated training in ADP eTIME, Global Onboarding, and Performance Management

Led transition team for IT migration from ASI division to corporate Arrow

Developed Employee Engagement survey and the communications for deployment

Led efforts for reductions in force including working with management on business justification, selection criteria, communications for impacted and non-impacted employees and notification schedules

QBE North America October 2011 – March 2013

Senior HR Business Partner

Advise functional leaders and managers on organizational initiatives, employee relations matters, talent management, and organizational design

Ensure consistent interpretation, application and execution of HR programs, policies and procedures

Represent business perspective to HR centers of excellence to allow for positive outcome of business-driven and HR-driven programs

Act as liaison between client group and centers of excellence on escalated matters

Lead client group through integration efforts that are ongoing

Laboratory Corporation of America March 2009 – October 2011

Human Resources Manager

Heavy employee relations for region of 1000+ employees. Provided expert advice and counsel to management and employees on HR policies, procedures, performance management, appraisals, disciplinary issues and overall employee coaching.

Developed competency based behavioral interview guides for multiple positions (ongoing project)

Conduct monthly HR forums on topics such as Sexual Harassment, Effective Interviewing

Traveled throughout region to deliver updates on benefits programs prior to open enrollment

Responsible for four direct reports

Ensure all annual merit evaluations were completed prior to system closure

Countrywide/Bank of America September 2005 – November 2008

VP, Human Resources Business Partner March 2006 – Nov. 2008

AVP, Human Resources Business Partner Sept. 2005 – March 2006

Partnered and consulted with divisional executive leadership and line management of Insurance Division to understand their priorities, strategic objectives and related HR needs to ensure timely, focused, high quality human resources services for the division and various client groups I supported.

Based on the feedback from leadership and management, I championed the development of a career progression program, catastrophe incentive pay, culture management programs, consistent interviewing guides, pre-employment testing and an attendance performance management policy.

Increased culture survey participation by 60% from prior year.

Worked in a highly matrixed environment supporting three separate business functions in three locations with 1000+ employees.

Expedited and enhanced HR specialty area support (employee relations, payroll, benefits, etc.) to ensure client’s needs and priorities were understood and met, which resulted in solidifying a positive reputation for the Human Resources function.

Designed, implemented and facilitated training programs for leaders and staff in areas such as LOA, corporate policies and procedures, career development, behavioral interviewing, harassment, workplace culture and performance management which increased compliance, morale and retention. Personally delivered Respect in the Workplace” training to 700 employees in 2008.

Skilled with HRIS systems: Taleo and PeopleSoft. Selected to serve as divisional lead for performance evaluation system testing annually.

Assisted in the organizational design process as the compliance and insurance teams from Bank of America and Countrywide combined.

Worked closely with compensation team in the development of various Incentive Compensation Plans

Handled escalated issues for client group regarding Incentive Compensation and Stock Option Plans, Retirement Plans and Health and Welfare benefits.

Ensured 100% compliance with annual evaluation program

Citigroup, Irving, TX January 2002 - August 2005

Human Resources Generalist

Handled all Employee Relations for customer service group in the credit card division. Managed discrimination and harassment cases and resolved sensitive personnel issues resulting in a strong employee relations presence within company. Worked closely with leadership teams throughout the organization to effectively handle anonymous complaints through ethics hotline and dispute resolutions resulting from terminations. Conducted investigations of EEOC complaints working closely with management and legal counsel. Selected to oversee the HR function in a local credit card production facility when Citi acquired Sears credit card portfolio.

Led culture management teams, conducted assessment and focus groups and facilitated culture training sessions and action planning which increased culture survey participation rates (28%) and employee satisfaction ratings (2-5% in various categories)

Worked on planning and appraisal of design/process improvements to annual performance management system.

Participated in annual succession planning process

Certified to facilitate both internal and external training programs around culture, diversity, discrimination and harassment, and interviewing skills. Conducted large scale new employee orientation and exit interviews. Responsible for all training of soft skills, new programs, policies and procedures within client group.

Led and participated in large scale projects both nationwide and local.

Conducted Evaluation Interviews and/or Behavioral Interviews for all exempt level hires

Reviewed and approved all new hire requisitions within client group

Responsible for reviewing and approving/denying all employee life-cycle actions to include promotions, demotions, status changes and all year-end and ad-hoc salary/bonus actions.

Managed pre-employment process, including background checks/pre-screening.

Determined projections for future staffing needs.


Large scale project planning

“Respect in the Workplace” Certified Facilitator

“Dimensions of Diversity” Certified Facilitator

Certification in Evaluation Interviewing

Certification in Targeted Selection Interviewing

Certified facilitator for Leading Teams Training

Presentation skills and curriculum course design/training

PeopleSoft, Success Factors, ADP eTIME

Lotus Notes

Microsoft Outlook, Microsoft Skype for Business



Nominated for Quarterly Excellence Award at Arrow Electronics

Nominated for “President’s Excellence Award” at QBE

Awarded Citigroup’s “Quality Excellence Award”


Senior Professional in Human Resources (SPHR) since 2008 re


B.S. Secondary Education

University of Wisconsin-River Falls

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