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Manager Customer Service

Location:
North Bergen, NJ
Posted:
April 19, 2016

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Resume:

Janette Pagan

** ****** *****

Old Bridge, NJ *8857

732-***-****

acue0h@r.postjobfree.com

Objective

A position in a progressive company that requires an ambitious and career conscious person, where my acquired experience, and skill will be utilized toward growth and advancement.

Profile

Absorbing new concepts easily and adapting to highly demanding situations. Exceptionally strong interpersonal and teamwork skills. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting and insurance guidelines. Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences Thrive in deadline-driven environments. Excellent team-building skills

Skills Summary

Project Management

Report Preparation

General Office Skills

Computer Savvy

Customer Service

Scheduling

Insurance Billing

Accounting/Bookkeeping

Front-Office Operations

Professional Experience

2012 – Present Parigi Group New York, NY

Payroll Manager – Human Resources

Oversee and managed bi-weekly, weekly, and Multi-State Payroll for over 1500 employees, both in-house and on assignment using ADP. As well as Coordinate the installation/implementation for all equipment

Maintain an accurate payroll system with all new employees, terminations, salary adjustments, changes to deductions or garnishments, and tax status.

Collecting and processing employee direct deposit and check distribution information. Initiating and authorizing ACH and positive pay file transmissions

Ran the payroll system to calculate pay and produce paychecks or vendor interfaces.

Collected and processed authorizations for mandatory (taxes) and non-mandatory (benefits) deductions.

Remitting employee deductions and organization contributions to governmental agencies and other vendors

Identified, researched and conducted payroll adjustments including retroactive payments, over/under payments.

Identified the need for and requested creation of manual checks, to reissue lost checks.

Processed updates to employee payroll information such as termination deductions and changes to status.

Tracked employee eligibility for benefits

Providing employees with W-2s and 1099-Rs, and federal and state year-end data electronically

Ran and produced statistical/operational reports for the core time & attendance/payroll function (e.g., exception reporting)

Accumulate all weekly special payments and adjustments made to employees from the various systems that process time and attendance and any adjustments inputted to payroll systems.

Establish, monitor and report all aspects of time & attendance practices. Responsible for ensuring payroll payments (hi-rates, penalty pay, attrition and etc.) are applied consistently and in accordance with labor provisions and established work rules

Professional Experience, continued

Janette Pagan

2007-2011 BP & SC Services Inc. Linden, New Jersey

Payroll Manager

Manage and administer all aspects of payroll and human resources to support the needs of our high growth organization.

Responding to routine inquiries from multiple unions, processed Workers Compensation cases and distributed severance payments.

Ensure that all payroll related functions are carried out timely and efficiently in accordance with company policies, procedures and work practices

Lead the discovery, implementation and maintenance of human resources information systems.

Collected and processed authorizations for mandatory (taxes) and non-mandatory (benefits) deductions.

Remitting employee deductions and organization contributions to governmental agencies and other vendors

Identified, researched and conducted payroll adjustments including retroactive payments, over/under payments.

Processed updates to employee payroll information such as termination deductions and changes to status.

Tracked employee eligibility for benefits.

Providing employees with W-2s and 1099-Rs, and federal and state year-end data electronically

Ensure the company is in compliance with all legal and statutory requirements

2006-2007 Technology Systems Lebanon, New Jersey

Project Manager – Temp

Work closely with Sr. Business Operations Manager in the development of processes and procedures that ensured the successful management between various subcontractors, vendors, and internal departments.

Manage specific projects with strong focus toward providing schedules and resource planning in coordination with various company department managers, external suppliers and vendors.

Used problem solving skills and product knowledge to identify customer issues and took efficient and effective action to resolve them.

Developed project plans to implement business call processing requirements which included call center call scripting, computer telephony integration, and call center reporting.

2001-2006 Broadwing Communication Edison, New Jersey

Customer Service Manager

Provide support to Vice President, Directors, project managers, and all other staff members as necessary and/or appropriate

Regularly communicated with vendors, state agencies, and clients during the order process.

Contacted clients to resolve questions obtain missing data and to provide turnaround times and status updates.

Manager office records by creating and organizing files, maintaining contracts, and storing confidential financial information

Analyzed all billing issues for the entire eastern region, as well as interacted with all customers to discuss payments and credits history

1998-2001 Primus Telecommunication New York, NY

Office Manager

Developed and implemented action plans to meet all site expectations

Maintained integrity of company-confidential information.

Prepared and submitted all monthly expenses

Prepared reports, purchase orders, timesheets, as well as interact effectively with customer contacts, customer vendors, and

Primus personnel to develop positive working relationship.

Education

2007 Middlesex College Edison, New Jersey



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