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Microsoft Office Master Instructor, SharePoint 2010-2013 Instructor

Tallahassee, FL
April 16, 2016

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Professional Resume of Beverly S. Gavin

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Home Address: **** ********* *****

Tallahassee, Florida 32303

Phone Numbers: Mobile: 850-***-****


LinkedIn Page: Professional Profile: OBJECTIVE

Pursue employment opportunities in the area of design, development, and delivery of instructional content in an effort to enhance work performance and accommodate an individual’s learning needs from anywhere, anytime, utilizing any device. Furthermore, to work in a team-oriented environment to attain organization’s educational goals. EDUCATION

Florida State University, Tallahassee, Florida

Master’s Degree - Instructional Systems for Learning Technologies December, 2015

Startup Quest® Entrepreneurship Training Program

Center for Entrepreneurship & Innovation

Warrington College of Business, University of Florida April, 2015

Florida A&M University, Tallahassee, Florida

BS-Computer Information Systems

August, 1998


Online Instructional Development (Florida State University) – 2012 SharePoint 2010 Administration - 2011

Microsoft Office 2007 Master Certification - - May 2010 Microsoft Office Specialist Master Instructor – 2003 Windows XP Workstation and Server - 2002

Microsoft Certified Professional 2001

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Professional Resume of Beverly S. Gavin



Division of Information Technology

November, 1990 – March, 2015

Positions Held:

System Project Analyst

Distributed Computer Systems Analyst

Senior Management Analyst I

Office Automation Analyst II


Served as liaison between the Division and business units in determining needs of the course and appropriate method for delivery of instruction. In addition, act as spokesperson for the Division of I.T. in facilitating educational opportunities to ensure staff are abreast of new technologies prior to implementation within the agency.

Developed custom instructional guides; job aids and other performance tools to enhance and streamline work processes and to meet performance goals of the end user.

Delivered instructions utilizing various learning methods to include traditional classroom style, instructor-guided online training, self-pace and blended training methods. Utilized coaching, mentorship, just-in-time learning to accommodate user’s learning needs as a means to meet urgent timelines and priorities for business units.

Developed and maintained learning management system which included course registration, description, pre-requisite, duration, date/time offering, and method of delivery.

Designed database to store participant attendance records and generate participant attendance reports and training plan for management in the Division of I.T.

Developed and disseminated learner assessment tools to evaluate progress, analyze and address learning gaps and to ensure transfer of knowledge in the work environment.

Designed and managed the Division’s SharePoint 2010 portal by building sites, design pages, create libraries, and lists.

Served as IT consultant on the efficient use of agency standard software to enhance office operations and employee performance. Collaborated with subject matter experts to streamline business processes and to guide in the development of customized instructional content based on needs of the business unit.

Researched technologies to support recommendation to stakeholders for purchase by business unit decision makers. This project involved evaluation and testing to ensure the recommended technology is compatible with the agency’s network platform and user’s computer configuration.

Coordinated acquisition of computer related purchases.

Directed installation of projection systems throughout the agency.

Participated in special projects, i.e., deployment of SharePoint Technologies, mobile networking devices, emergency operation plan, security Page 3

Professional Resume of Beverly S. Gavin


Division of Rehabilitation and Liquidation

November 1978 - October 1990

Supervised 5 data entry operators and 1 Data Entry Operator Supervisor.

Served as Administrator of Division's Novell 2.5 network system.

- Installed and configured Novell network system which involved cable installation and, server configuration. Installed user workstations, and related software.

- Troubleshoot/repair network/workstation malfunctions.

- Responsible for acquisition of micro-computer hardware/software.

- Designed database structure for data files received from liquidated insurance companies; analyze the compatibility of the company's data processing resources with the resources used within the Division.

- Coordinated the conversion of company's data, which involved preparation of the data file master record layout and file specification for processing on the IBM 4341 Mainframe computer along with coordination of the Division's batch and on-line processing with the Bureau of Information Systems and outside entities.

- Assisted in the development of the Division’s strategic plan.

- Performed other related duties when needed.


Served as research assistant under the direction of Drs. Jennifer Koslow and Anthony Dixon on behalf of the Smokey Hollow Historic American Landscapes Survey (HALS) project. Duties will involve compiling data from the Riley Archives at Tallahassee Community College, the Florida State Archives, and Strozier Library at Florida State University to identify documentation on the history of the people who called Smokey Hollow their home. Research further included reading newspapers, census manuscripts, reviewing church records, government documents, photographs, oral histories, telephone books, and identifying possible maps for the documentation of the history of the cultural landscape. Transcribed and analyzed 1930 census data and generated required reports for contribution to the finalized HALS report.

Assisted with the deliverable of a complete draft of the Historical Report using the guidelines provided by the U.S. Department of the Interior, National Park Service, Historic American Landscapes Survey.



Association for Talent Development (ATD) -Tallahassee Chief Learning Officer (CLO)

E-Learning Industry

Big Bend Minority Chamber of Commerce – Technology Council Page 4

Professional Resume of Beverly S. Gavin


Knowledge of Dick & Carey Design Model and A.D.D.I.E. Framework

Knowledge of multimedia design principles

Kirkpatrick Levels of Evaluation

SharePoint 2013 (Cloud-based)

SharePoint Designer 2010

Microsoft Project 2007/2010

Adobe applications [Adobe Acrobat X, XI, Photoshop, Fireworks, and Captivate

Camtasia Studio, Audacity, Windows Live Movie Maker

Creation of Storyboards

Learning Management Systems (LMS)

Social Media Networking Platforms (Facebook, Twitter, Pinterest, WordPress Blog Site)

Certified Master for Microsoft Office 2007, 2010, 2013 applications [Access, Excel, Outlook, Publisher, Word, Excel, PowerPoint].

Microsoft InfoPath, OneNote and Visio

Design sites, pages, lists, libraries using SharePoint 2007/2010 technologies.

Industry standard webinar services [WebEx, Illuminate, Adobe Connect, Go-To-Meeting, Microsoft Live Meeting, Microsoft Lync, Skype)

FileZilla File Transfer Protocol and GlobalScape (FTP)

Mobile Technologies (Blackberry, iPhone 4s (and above), iPad, Windows Surface Pro 3)

Virtual Private Networking (VPN), Hotspots, etc.


Possess strong verbal and written communication skills AWARDS

Title: CK Steel Scholarship Foundation

Issuer: CK Steel Scholarship Committee

Awarded: February 2012

Description: Recipients of the CK Steel Scholarship Foundation Award provide educational services to persons in the community in support of the mission established by Charles K. Steel, Tallahassee, Florida.

Title: Davis Productivity Award 2010 - Plaque

Issuer: Florida Taxwatch

Awarded: November 2010

Description: Internal IT Developer and Agency User Training Programs Title: Davis Productivity Award 2006-Plaque

Issuer: Florida Taxwatch

Awarded: November 2006

Description: Innovation, dedication, and commitment to excellence. As our IT Trainer, Beverly Gavin prepared a coordinated training program to introduce and orient our user community to the new Microsoft operating system, Windows XP, and the new office productivity package, Office 2003. This project included research on the platform differences and a presentation model for use in printed materials, live seminars and training classes.

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Professional Resume of Beverly S. Gavin

Title: Davis Productivity Award 2007-Plaque

Issuer: Florida Taxwatch

Awarded: November 2007

Description: Mobile Computing Enhancement Implementation REFERENCES

Supplied upon request.

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