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Customer Service Manager

Location:
Tyler, TX
Salary:
12hr
Posted:
April 29, 2016

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Resume:

SUZETTE THEDFORD

***** ** ****

Flint,TX *****

Phone Number: 903-***-****

Email Address:acudv0@r.postjobfree.com &

acudv0@r.postjobfree.com

OBJECTIVE:

Work with the public, in a happy healthy way.

I am very confident,and have an infectious smile. I enjoy the public. I have an abundant amount of compassion and respect to work with/for them.

I have matured with plenty of skills consisting of general office,clerical & administrative knowledge, sales, track record of consistent top performance.

I am seeking a position within a dynamic organization who has a proven track record of integrity, honesty, stability and respect with their employees.I want my workplace to show a balance of positive goals, respect for all, low pressure.

I can prove total committment with my unmeasurable skills of managing, providing direction, fast with multi tasking and completing excellence in customer service.

QUALIFICATIONS/SKILLS

Administrative support

Time Management Skills

Medical Terminology / AP/AR

Co-pay and balance collection

Charge and Payment posting

Remittance Advice posting

Strong organizational skills

ICD-9 and CPT Coding

Electronic claims processing

Claims Correction/Rejection

HIPAA Certified

Microsoft Office

MDCR,MDCD UHC,CIGNA,SVP,BCBS,BLOCK, other various private and local business/ commercial insurance, billing access websites, Optical Lab duties. OD/MD tech assistance to various doctors. Works of tax reporting, tax certificates, tax scrolls, plots, surveys appraisals, planning & zoning .

Computer knowledge of Windows Outlook, Word, Data entry, Quickbooks, Copy, Fax, Filing, excellent spelling, math,organizer,

banking, mail services, broad knowledge of our local areas roads and businesses within East TX. Capable of managing time to complete errands, tasks, deliveries along with reliable transportation/fully insured. Clean driving record. Provided private sitting in home & Live in duties of health & personal care- duties for dementia, alzheimer and physically impaired patients. Underwrite various policies of Insurance, gave quotes,filed claims,sales & service.. from Commercial lines/ Home,Auto,Renters,Personal & Life, formatted & completed TT&L documents,Transfers & Closing. Skip tracing, collections, legal documents. Girl friday duties personal assistant, general law office secretary. Payroll clerk, Cashier, PBX Rolm switchboard operator/dispatch. Pharmacy knowledge CPT(EXP). Use of Inventory hand held equipment, broad office equipment, make UPC labels & use Barcode machines, price & tag labelers.

Secretary for small personal loan offices, pulled credit reports, filed applications, finalized reports, wrote checks, took payments, collected.

SKILLS JOB TITLES:

Administrator, Office manager, Lead front customer service representative, Pharmacy tech, Assistant manager of financial services.

Applied CPT, ICD-9, and HCPCS codes to physician reports and recorded multiple physician codes for each specific medical procedure into the patient’s medical records. Helped prepare invoices to patients and insurance providers to ensure rapid payment for the services provided.

Reviewed and appealed unpaid and denied or delinquent claims and accounts. Performed necessary protocol to guide and direct calls to appropriate staff and public. Scheduled and confirmed patient diagnostic appointments. Performed patient check in/check out. Collected insurance co-pays. Processed daily,monthly, quarterly reports. Provided the personal use of my own transportation and cell phone in doing office errands, customer service and banking.I have answered heavy multi fast paced phone lines. I can multi task several skills needed to assist with the public. I can utilize my workspace. I have provided inventory count, ordered supplies, worked with sales reps, processed labeling and price points .

EDUCATION :

Graduate of 12 yrs...high school

College courses of Business, Accounting, Administration.

PROFESSIONAL:

Ragsdale in Martin Optical/Jacksonville, Dr. John Ardill,O.D. 5 years

EyeCare Associates/ Dr. Troy Cooper, O.D. 7years

Eyemart Express Tyler, Tx. 3 years

Walmart Vision centers N.Tx.Div. 4 years

Drug Sav Pharmacy Tyler, Tx. 2 years

Advance loans Tyler, Tx. 2 years

East Texas legal services East Tx. Eric Jensen,Nathan Hoffman Attorneys at Law.1 year

City of Tyler- Tax department 2.5 years



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