J. Kauser Begum
Contact No: 056*******
Email Address: acudrq@r.postjobfree.com
Marital Status: Married
Languages known: American English, Hindi, Urdu
Profile
Personal abilities
Strong communication skills in written and spoken English. Good public relation and flair to learn
anything pertaining to my field and my interest, adaptability to change and good interaction with
fellow workers at all levels., To add value to my personal skills and use them to enhance my
professional career.
Strategic and energetic in the management field. Planned organized and implemented instructional
programs as well as keenly observed, evaluated, encouraged and provided feedback on staff
performance and development. Maintained discipline in accordance with the rules and disciplinary
systems of the company. A tireless motivator, entrepreneurial spirit, and innovative solution finder
coupled with strong instructional, time management and office management skills.
Professional Experience
Logicom Distribution Sep 2015 - March 2016
(current)
Call Centre Specialist
Making outbound calls for promotions, Campaigns and Telemarketing.
Leading and motivating the Call Centre Team for their best performance .
Responsible for all the reports for the Call Centre, i.e. event, Campaign and promotion reports.
Maintaining a monthly calendar schedule for the all the call centre agents .
Planning and following up for the incentives for the campaigns .
Keeping a track and planning the SOP for the call centre . Provide status reporting of team
activities against the program plan or schedule .Keep the project manager and product committee
informed of task accomplishment, issues and status. Serve as a focal point to communicate and
resolve interface and integration issues with other teams. Escalate issues which cannot be resolved
by the team. Provide guidance to the team based on management direction. Responsible for the
overall performance of the call centre.
My strength in this area are
Well-organized
Motivated
Patient
Good communicator
Energetic and versatile
Adaptable and able to explain things clearly.
Responsible for the overall development of the call centre.
Motivate and inspire team members
Facilitate problem solving and collaboration
Recognize and celebrate team and team member accomplishments and exceptional
performance
JSS Private School Al Safa, Dubai June 2014 - June 2015
Primary Teacher
Planning lessons
Teaching core subjects according to the curriculum
Marking and assessment vide FA's and SA's
Using class resources effectively
Monitoring the development of individual students
Assessing skills and knowledge through tests and assignments
Communicating with parents and administrative staff
Contributing to school events
My strength in this area are
Well-organized
Motivated
Patient
Good communicator
Energetic and versatile
Creative and INTERESTING
Adaptable and able to explain things clearly.
Ensign Equipments (P) Ltd., Bangalore January 2010 - March 2014
Office Administrator
Producing documents, briefing papers, reports and presentations.
Experience of managing a team of up to 15office staff members.
Organising and maintaining diaries and making appointments.
Staff administration including holiday and sickness tracking.
Assisting with the preparation of the monthly management accounts.
Monitoring of staff timesheets time in lieu and holidays.
Organising meetings and ensuring senior managers are well prepared for them.
Maintaining & developing the office filing systems both on paper and computer.
To identify, plan and execute implementation of new business streams.
Ensuring that any concerns or complaints are dealt with appropriately.
Involved with recruitment; dealing with ad responses, sourcing potential candidates and
arranging interviews.
My strength in this area are :
providing clear management and leadership
Good office management skills and computing skills
Organising maintenance of systems, document records, space management
Ability to come up with own ideas to take the company forward
Experience of forward planning and team management.
Report monthly on office progress, identifying areas of concern or improvement
DELL INTERNATIONAL SERVICES September 2004 November 2009
Senior Technical Associate (TSA) (Tech support- Canada, Id - 813719)
Dell Inc. is an American multinational computer technology corporation based in Round Rock,
Texas, United States, that develops, sells, repairs and supports computers and related products and
services. Bearing the name of its founder, Michael Dell, the company is one of the largest
technological corporations in the world
Responsible for supporting all aspects of end user Information Systems support including backend
system and services support in the Canada office.
Essential Responsibilities:
Perform remote and desk-side, on-call, telephone and operational support of PC based
information technology. This includes diagnosis, problem resolution, escalation, and
follow up with customers on their specific requests.
Participate in and create Helpdesk and personal computer policies, standards, procedures
and work instructions for implementation and on-going support of in-house customers.
Utilize tools (Quest and others) to monitor infrastructure for basic availability of key
systems and technologies.
Prepare and implement schedules, status reports and milestones for assigned
responsibilities.
Interface with all other support team members to ensure smooth operation of the desk-side
support environment.
Prepare personal computer or related technical documents as required.
Participate in training activities as applicable.
Customer Service Associate (Out Bound)
Maintain working knowledge of Quest standard microcomputer software and project
related packages.
Maintain current knowledge of basic personal computer repair, upgrade and support
techniques.
ICICI OneSource May 2003 August 2004
ICICI OneSource, currently known as First source is a leading global provider of business process
outsourcing (BPO) services offering a wide range of services across banking and financial
services, telecommunications and media and the healthcare industry.
answer calls professionally and respond to customer inquiries
research required information using available resources
handle and resolve customer complaints
provide customers with product and service information
enter customer information
process orders, forms and applications
identify and escalate priority issues
route calls to appropriate resource
follow up customer calls where necessary
complete call logs
produce call reports
Personal Information
Husband's Name : Syed M. Barakat
:4th October 1976
Date of Birth
Education : Pre-University College (Chemistry, Biology, ComputerScience)
: Diploma in pre and primary school (TESOL - UK)
Pursuing graduation in BA English Annamalai University
Nationality : Indian
Visa Status : Dubai Residence Visa (Under Husband)
I hereby declare that the above information is true to the best of my knowledge
J Kauser Begum
Date :