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Technician Maintenance

Dallas, GA
April 15, 2016

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Darrien A. Clyne

Address: *** * * *******, ******, Georgia 30132, USA

Phone: + (1-678-***-****


NETWORKS SWITCH TECHNICIAN/TECHNICIAN TELECOMMUNICATION/NETWORK TECHNICIAN Accomplished Network Systems Technician with over 17 years’ experience in troubleshooting, upgrading, and administering network platforms and multiple vendor systems; maintaining system, element and platform applications, and providing support to a varied user community. Qualified individual attended Cisco Network Academy with numerous certifications to credit including Cisco CNS, CCNA, C Tech, and BISCI. Proficient in actively supporting company safety, environment, and quality policies and programs while executing specific duties and responsibilities as per management system documentation, policies, procedures, local documentation, management system manual, safety manual, and other related documents. Skilled in liaising with, and providing training and support to, end users and staff on equipment operation and other issues. Familiar with diverse topology on different phases of circuits and devices. Competent in interfacing and escalating as necessary with key stakeholders both within and outside the region to ensure projects as well as troubleshooting efforts are completed in a timely manner. Expertise in ensuring tools and consumables are available at all times and facilitating status reports and requirement to procurement team.


Circuits and Devices Contractors/Subcontractor Management Network Management Design Analysis Infrastructural Planning Issue Resolution Instrument Isolation Subordinate Training Troubleshooting Network Systems System Migration Application Security Operational Health and Safety Acceptance Testing and Commissioning Configuration Support


Network Protocols TCP/IP, LAN/WAN Telnet, IIS, FTP, PPP, NNTP, HTTP/HTTPS, POP3, and SNMP SS7 MGCP, Layer II transport, DS1/DS3

Operating Systems DOS/Windows 2000 Professional and Server, XP Professional., Windows 2003 Server, Windows Vista and Windows NT

Network Hardware LAN/WAN, Cisco 7800, 2600 Routers, D Link, belkin, and linksys, Cisco, summa, and Harris, lucent 5ESS, DMS 250/500, Nortel Meridian 100 Series. HP, Samsung, & Laser and Ink jet Printers Network Software Outlook, Internet Explorer, Microsoft Office Suite, Firefox, and Ghost, AVG 7.5 Ticketing Systems FACIT 3.0, Remedy, HAZCON

Monitoring and Security HP Open View, Power Term, Checkpoint Firewall KEY SKILLS

Data Networking – Hands on experience in installing, operating, administering, and performing advanced maintenance of the regional data network elements.

Contractor/Subcontractor Management – Extensive experience in liaising with and supervising contractors and subcontractors to ensure execution of contract work within stipulated time lines and budgets and to set contractual requirements; negotiating variances/changes and achieving successful contract delivery.

Network Management – Expert in maintaining all phases of IT network infrastructure including testing of network systems, network operations, issues management, system administration and server management, cross function teaming, and cross cultural communications

Troubleshooting and Maintenance – Competent in providing effective technical support and troubleshooting problems related to digital switching equipment and associated peripheral modules, switch and ancillary devices in a timely manner. Possesses strong working knowledge of network software and hardware systems. Executing planned routine maintenance as per laid down procedures and schedules and preparing reports on completed work. Darrien A. Clyne Phone: + (1-678-***-**** Email: 1

Team Player – Energetic and self motivated team leader and player offering on time high performance within competitive commercial environment and effectively helping cumulative success of the team while ensuring organisational benefit.

Relationship Building and Communication Skills – Demonstrating excellent relationship building skills while optimising communication with clients and key stakeholders. Excellent communicator with ability to work under pressure in fast paced work environments. Proficient in interacting effectively with people of diverse nationalities and comfortable working in a multicultural set up.


Conferred with several awards including the following:

Presidential Award 2012

County of California Board of Supervisors: Letter of Appreciation

ITT Technical Institute: Perfect Attendance Award

Honor Guard USMC

Meritorious Awards

Military Experience

Sergeant E 5 (Honorable Discharge) United States Marine Corp

Good Conduct Award – 3rd Award

Letter of Appreciation – 2nd Award


Digital Network Gateway Exchange HDX C Technician Feb 2011 – Present ITT Exelis

Serving as HDX C technician and operating and maintaining SL 100 multifunction switch, remotely dialing in to resolve maintenance issues and restore systems.

Actively performing all service orders (SEVORD) on the switch.

Responsible for overall telephone systems administration, operations, maintenance, and services as per the OEM manual.

Executing required troubleshooting of the switch and ancillary devices to rectify issues; executing mechanical or programming tasks and/or parts replacement required to store service.

Enabling patch programming changes, and telephones prefix and area code updates.

Accountable for installation, testing, and repair of the IGX tactical communication package (TCP).

Managing Operations & Maintenance (O&M) of the communication lines, trunks, cabling, and switching systems associated with the IGX, HDX C as well as of systems, modules, cabinets, processors, circuit cards, power supplies, peripheral, and ancillary equipment to include cabling, wiring, plugs, and adapters.

Conducting preventative maintenance, corrective maintenance, and routine maintenance procedures for the REDCOM IGX switch.

Network Technician II Aug 2008 – Jan 2011


Executed maintenance activities on multiple networks, monitored systems for SS7 networks as well as enabled overall server related repairs with tier 2, 3 technicians.

Responsible for coordination of voice carrier maintenance, voice traffic as well as ensuring proactive network monitoring of all systems in tech control centers.

Enabled monitoring and repair maintenance for managed modems, 5E, and voice platforms.

Supported continual improvement of the network, switches, and MTTR for customer quality. Tier 2 Technician Jan 2006 – Aug 2008


Facilitated expert IT support to internal and external end users within the network.

Conducted effective troubleshooting to determine and resolve equipment malfunction within defined time frames.

Prepared accurate documentation of support services provided to end users utilizing the CRM trouble ticketing management system; offered new opportunities for support services improvement.

Delivered Nortel technician’s expert analytic support during monitoring of network systems which led to uninterrupted system operations.

Darrien A. Clyne Phone: + (1-678-***-**** Email: 2

Accountable for effectively mentoring and training new hires on troubleshooting techniques as well as user support processes and procedures.

Efficiently evaluated and provided feedback on new product features, usability, and support.

Undertook required equipment analytics based on customer specifications utilizing various testers preventing potential system malfunction and downtime.

Network Test Technician Dec 2004 – Dec 2005

IML Corporation

Effectively executed field testing and troubleshooting activities in liaison with other regional network operation centers including MCI, Sprint, Verizon, and Southwestern Bell.

Actively monitored Cisco routers, data center WAN interface errors, and accordingly resolved issues.

Performed complex diagnostic tests on Stratus server series systems.

Successfully involved in monitoring outage notification systems.

Responsible for processing required notification of scheduled and unscheduled system outages while addressing issues and effectively minimizing system downtime.

Technician Level III Oct 1996 – Dec 2004

International Brothers Electrical Workers (IBEW)

Worked as Journeyman Level II for multiple data centers in Silicon Valley Ca, leveraged on excellent communication skills and accurately trained end users on installation and use of commercial and tactical circuit switching interface at national and international sites.

Facilitated training sessions to familiarize customers on usage of inter digital multiplex device and resolution of bandwidth issues.

Performed effective troubleshooting of digital switching equipment and associated peripheral modules; effectively reduced equipment downtime by 20%.

Kept accurate track of associated computer elements including LAN/WAN and X.25 traffic.

Accountable for monitoring, troubleshooting, and resolving operational issues relating to circuit connections involving Luent 5ESS 2000 and Nortel Meridian SL 100 switches.

Worked in close coordination with support teams and utilized apt technologies to identify and promptly solve network issues and challenges.


AA in Science Jun 2006 – Jul 2007

ITT Technical College (Networks CEET), Kennesaw, GA PROFESSIONAL CREDENTIALS

Certification in Sound and Communication, Foothill College, Networks for Network Silicon Valley CA

Member of National Society of Black Engineers

Other Certifications

Security +

Cisco CNS

Cisco Network Academy


C Tech


Cat 5e 6

Fiber Optics Splicing, Testing


Date of Birth: 14th Apr, 1963 Nationality: American Marital Status: Married Driver’s License: USA

References available on request

Darrien A. Clyne Phone: + (1-678-***-**** Email: 3

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