Akin-Cole Adedamola Abisoye
** ****** ***** ******, *****, Lagos State
Mobile:+234**********, Email: firstname.lastname@example.org
Dependable Client service professional, skilled in training staff and establishing a rapport with clients, self-motivated with exceptional communication and transferable skills from experiences in executive assistance, office administration, health and safety adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy, efficiency and achieve organizational objectives.
Areas of Expertise
Customer Orientation: possess the ability to focus on satisfying both external and internal customers changing wants and needs.
Analytical Thinking: A well-developed ability to tackle problems using a logical, systematic approach by thinking forward to anticipate implications and consequences of situations and taking appropriate actions to prepare for possible contingencies.
Communication: ability to ensure that information is passed on to others who should be kept informed both written and orally and persuasive when necessary to make an impact on the intended audiences
Interpersonal Awareness: A strong ability to notice, interpret, and anticipate others' concerns and feelings, and to communicate this awareness empathetically to others.
Performance Management: Taking responsibility for employees’ performance by setting clear goals and expectations, monitoring progress in line with goals, ensuring constructive feedback and addressing all performance issues promptly.
MA International Management University of Sunderland 2014 – 2015
Coursework in International Business Environment, International Financial Trade, Cross Cultural Management, International HRM, Developing Skills for Business Leadership, Project Management, Applied Research for Business and Management.
BSc Economics Lagos State University 2005-2009
Trainings and Certifications
Health and Safety Supervision – Nigerian Institute of Safety Professionals July, 2013
General Health and Safety Environment –Nigerian Institute of Safety Professionals July, 2013
Basic Customer Service Strategy- Hit Network Nov, 2011
Basic First Aid Training - Nigerian Red Cross June, 2011
Diploma in Public Relations - Business Education Examination Council June, 2009
Health and Safety Wellbeing Assistant- Voluntary Job
Gateshead Citizens Advice Bureau Gateshead-Newcastle United Kingdom 08/2015 – 03/2016
Completed weekly walkabouts and assessed health and safety
Carried out detailed risk assessments, COSHH assessments and reviews
Basic admin, updated databases, information systems and records
Completed display screen equipment assessment to reduce or eliminate ergonomic hazards
Worked directly with Operations Manager to achieve occupation health, safety and wellbeing of all staff
Elimination and reduction in all physical hazards
Development of new health and safety policies
Elimination and reduction in ergonomic hazards
Front Desk/ Ccustomer Care
Protea Hotel Kuramo Waters Lagos- Lagos Nigeria 02/2012 – 07/2012
Made and confirmed reservations.
Verify customers' credit, and establish how the customer will pay for the accommodation.
Received mail and parcels and redirected them to appropriate individuals and departments.
Transmit and receive messages, using telephones/ telephone switchboards.
Advise housekeeping staff when rooms have been vacated and are ready for cleaning
Assistant Front Office Supervisor 07/2012- 01/2014
Train staff members.
Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions.
Carried out end of day financial audit using Micros Opera
Assign duties to workers, schedule shifts and supervise the work of other employees
Obtained a company appearance consistent with public-orientation operation.
Timely detailed and accurately analysed departmental revenues every day.
Smooth registration upon arrival at the front desk and managed registration time.
Implementation of marketing strategies which resulted in 30% growth of customer base and achieved monthly quotas.
Executive Assistant to the CEO
Xparts Tools Plus Equipment Limited – Lagos Nigeria 11/2010 - 2/2012
Managed the CEO’s complex and frequently changing travel arrangements and coordinated the pre-planning of trips.
Managed external contacts for CEO and kept track of periodic communication
Researched, and carried out regular market survey, analysis and negotiations.
Coordinated dealer visitations, company special events, renewal of company licence
Coordinate conferences and meetings.
Researched, proposed and implemented vendor services to decrease costs to organisation
Supervise other clerical staff, provide training and orientation to new staff.
Support the human resources department in the annual employee review process
Ensured occupational workplace safety
Maintenance of organisational culture and employee morale which supported the human resources department in the annual employee review process used to manage performance
Decreased cost to organisations in procurement of goods
Obtained monthly and year end vendor rebates.
Reduced risk in physical and ergonomic hazards
Debt Recovery Department
Ministry of Finance – (NYSC) Kogi Nigeria 10/2010-10/2011
Establish repayment schedules, based on customers' financial situations.
Date of Birth: September 24, 1983 • Sex: Female • Marital Status: Single • State: Lagos State