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Customer Service Management

Lagos, Nigeria
April 17, 2016

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Akin-Cole Adedamola Abisoye

** ****** ***** ******, *****, Lagos State

Mobile:+234**********, Email:

Dependable Client service professional, skilled in training staff and establishing a rapport with clients, self-motivated with exceptional communication and transferable skills from experiences in executive assistance, office administration, health and safety adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy, efficiency and achieve organizational objectives.

Areas of Expertise

Customer Orientation

Project Management

Stress management

Problem Solving

Performance Management

Team leadership

Staff Training


Team Building

PowerPoint Presentation

Interpersonal Awareness

MS Office

Core Competencies

Customer Orientation: possess the ability to focus on satisfying both external and internal customers changing wants and needs.

Analytical Thinking: A well-developed ability to tackle problems using a logical, systematic approach by thinking forward to anticipate implications and consequences of situations and taking appropriate actions to prepare for possible contingencies.

Communication: ability to ensure that information is passed on to others who should be kept informed both written and orally and persuasive when necessary to make an impact on the intended audiences

Interpersonal Awareness: A strong ability to notice, interpret, and anticipate others' concerns and feelings, and to communicate this awareness empathetically to others.

Performance Management: Taking responsibility for employees’ performance by setting clear goals and expectations, monitoring progress in line with goals, ensuring constructive feedback and addressing all performance issues promptly.


MA International Management University of Sunderland 2014 – 2015

Coursework in International Business Environment, International Financial Trade, Cross Cultural Management, International HRM, Developing Skills for Business Leadership, Project Management, Applied Research for Business and Management.

BSc Economics Lagos State University 2005-2009

Trainings and Certifications

Health and Safety Supervision – Nigerian Institute of Safety Professionals July, 2013

General Health and Safety Environment –Nigerian Institute of Safety Professionals July, 2013

Basic Customer Service Strategy- Hit Network Nov, 2011

Basic First Aid Training - Nigerian Red Cross June, 2011

Diploma in Public Relations - Business Education Examination Council June, 2009

Professional Experience

Health and Safety Wellbeing Assistant- Voluntary Job

Gateshead Citizens Advice Bureau Gateshead-Newcastle United Kingdom 08/2015 – 03/2016

Key Responsibilities

Completed weekly walkabouts and assessed health and safety

Carried out detailed risk assessments, COSHH assessments and reviews

Basic admin, updated databases, information systems and records

Completed display screen equipment assessment to reduce or eliminate ergonomic hazards

Worked directly with Operations Manager to achieve occupation health, safety and wellbeing of all staff

Key Accomplishments

Elimination and reduction in all physical hazards

Development of new health and safety policies

Elimination and reduction in ergonomic hazards

Front Desk/ Ccustomer Care

Protea Hotel Kuramo Waters Lagos- Lagos Nigeria 02/2012 – 07/2012

Made and confirmed reservations.

Verify customers' credit, and establish how the customer will pay for the accommodation.

Received mail and parcels and redirected them to appropriate individuals and departments.

Transmit and receive messages, using telephones/ telephone switchboards.

Advise housekeeping staff when rooms have been vacated and are ready for cleaning

Assistant Front Office Supervisor 07/2012- 01/2014

Train staff members.

Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.

Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions.

Carried out end of day financial audit using Micros Opera

Assign duties to workers, schedule shifts and supervise the work of other employees

Key Accomplishment

Obtained a company appearance consistent with public-orientation operation.

Timely detailed and accurately analysed departmental revenues every day.

Smooth registration upon arrival at the front desk and managed registration time.

Implementation of marketing strategies which resulted in 30% growth of customer base and achieved monthly quotas.

Executive Assistant to the CEO

Xparts Tools Plus Equipment Limited – Lagos Nigeria 11/2010 - 2/2012

Managed the CEO’s complex and frequently changing travel arrangements and coordinated the pre-planning of trips.

Managed external contacts for CEO and kept track of periodic communication

Researched, and carried out regular market survey, analysis and negotiations.

Coordinated dealer visitations, company special events, renewal of company licence

Coordinate conferences and meetings.

Researched, proposed and implemented vendor services to decrease costs to organisation

Supervise other clerical staff, provide training and orientation to new staff.

Support the human resources department in the annual employee review process

Ensured occupational workplace safety

Key Accomplishment

Maintenance of organisational culture and employee morale which supported the human resources department in the annual employee review process used to manage performance

Decreased cost to organisations in procurement of goods

Obtained monthly and year end vendor rebates.

Reduced risk in physical and ergonomic hazards

Debt Recovery Department

Ministry of Finance – (NYSC) Kogi Nigeria 10/2010-10/2011

Establish repayment schedules, based on customers' financial situations.

Personal Details

Date of Birth: September 24, 1983 • Sex: Female • Marital Status: Single • State: Lagos State

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