Customer Service Medical

CHASITY J ENNINGS

Email: c ***********@*****.*** Cell: 318-***-**** Address: 1300 Redford St. #1902A Houston,Tx.77034 Professional Summary

Customer service oriented Phlebotomist skilled with venipuncture, greeting patients, scheduling appointments and preparing patient charts. Effective Medical Assistant with over 2 years of experience, who adapts easily to changing environments and demands.Familiar with basic laboratory procedures and testing. Reliable and h ighly accurate focused on quality completion of all lab procedures under tight deadlines. Works well under pressure. Level headed health professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of companionship and support in patient care.

S kills

● Risk and needs assessments

● Electronic health records

● Crisis intervention techniques

● Interpersonal skills

● Emergency procedures understanding

● Phlebotomy

● Simple dressings

● Prioritizing stat orders

● Lab equipment operation

● Exceptional communicator

● Effective time management

● Strong work ethic

● Venipuncture/blood draw expert

● Highly organized

● Close attention to detail

● Report writing

● Office support (phones, faxing, filing)

● Excellent verbal communication

● Strong decision maker

● Insurance and collections procedures

● Data collection

Work History

Phlebotomist Extern (Outpatient Services) 0 2/2016 to Current MD Anderson Cancer Center 1 515 Holcombe Blvd. Houston,TX 77030 Collect blood samples from patients,practice proper patient identification, especially when working on hospital floors.Label vials with patient names and dates,decipher the best method for drawing blood depending on the specific patient.Transport all specimen samples to a nearby laboratory,centrifuge blood samples, depending on if this is allowed in the state you are working in,expect to work with a large number of patients varying in age and health status.Be friendly, courteous and sympathetic when it comes to working with patients,keep your phlebotomy cart or station well organized at all times.Practice infection control standards at all times when working with patients and equipment.

Lab Tech (Transfusion Medical Lab) Blood Bank 0 1/2016 to Current MD Anderson Cancer Center 1 515 Holcombe Blvd. Houston,TX 77030 Prepares and maintains laboratory areas, ensuring cleanliness and proper aseptic techniques. Performs laboratory procedures leading to diagnosis or assimilation of data with minimal supervision. May serve as an assistant to investigator during dissections or animal surgery. Prepares records, labels specimens for filing, and acts as curator of the files including the retrieval system. Performs technical duties related to photography of specimens and distribution of materials for interpretation. Answer telephones, call floors and clinics when requested.Investigate phone inquiries,transport Samples from the tube station to the cross match area. Tube blood products to the floors and clinic, receive blood bank samples in Cerner Millennium.Take blood to surgery satellite monitor and help unpack consumable inventory. Make segments on units of blood received from the outside. Verify the units of blood in the shipments received dispense blood components,helps pool platelets. Phlebotomist 0 8/2015 to 11/2015

Grifols Biomat Plasma Center 1223 W43rd Street Houston,Tx.77018 In compliance with Standard Operating Procedures, (SOPs) performs all aspects of the pheresis procedure and plasma collection, including donor set up, collecting whole blood samples for testing, monitoring donors for any reaction and donor disconnect. Evaluates vein performance of the donor by checking data to identify possible problems ensures product quality and donor safety. Alerts Group Leader or Supervisor of donor flow issues.Educates new donors on the use of products made from donated plasma. Explains the process, the tests, the appointment system, fees, center policies, proper nutrition and other information pertinent to the donor. Answers donor's questions timely, accurately and professionally. Also, provides guidance and technical training about processes and procedures to other staff.Prepares equipment for production by performing calibrations and verifying that maintenance has been performed. Troubleshoots equipment failures and removes and/or replaces equipment from service.Ensures the accurate and legible recording and maintenance of data in charts, records and Donor Management System (DMS). Responsible for changing supply lot numbers in DMS when new lot number is introduced.Maintains clean efficient work environment, and ensures sufficient operating supplies are available. Follows all HSE and OSHA policies and procedures and maintains confidentiality of all personnel, donor and center information.

Patrol Officer 0 6/2015 to 10/2015

ABM Security (B aylor Medical School Medical Center) 7200 Cambridge St. Houston Tx. 77030 P rovide for public safety by maintaining order, responding to emergencies, protecting people and property, enforcing motor vehicle and criminal laws, and promoting good community relations. R ecord facts to prepare reports that document incidents and activities.

ABM Security ( Weatherford) 2000 St.James Place Houston, Tx. 77056 Detected suspicious activities and watched for criminal acts and rule infractions.Monitored and authorized entrance and departure of employees and visitors.Circulated among visitors, patrons and employees to preserve order and protect property.Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.Warned offenders about rule infractions and violations and verbally evict violators from premises.Denied entrance to the building to unauthorized persons.Secured all doors in the office and main building after hours.Performed surveillance. Phlebotomist 04/2015 to 08/2015

CSL Plasma Center 1 1430 East Freeway Houston, Tx. 77029 R esponsible for efficient and effective collection of plasma from donors by performing venipuncture, monitoring the pheresis process and following Standard Operating Procedures.In compliance with Standard Operating Procedures, (SOPs) performs all aspects of the pheresis procedure and plasma collection, including donor set up, collecting whole blood samples for testing, monitoring donors for any reaction and donor disconnect. Evaluates vein performance of the donor by checking data to identify possible problems, makes necessary corrections to expedite donation time, moves donors throughout center to minimize wait time and ensures product quality and donor safety. Alerts Group Leader or Supervisor of donor flow issues.Prepares equipment for production by performing calibrations and verifying that maintenance has been performed as outlined in SOPs. Responds to and resolves complex equipment alarms. Troubleshoots equipment failures. Removes and/or replaces equipment from service.Ensures the accurate and legible recording and maintenance of data in charts, records and Donor Management System as outlined in SOPs. Documents biohazard waste disposal logs.Maintains clean efficient work environment, and ensures sufficient operating supplies are available. Follows all HSE and OSHA policies and procedures and maintains confidentiality of all personnel, donor and center information.

S ecurity Officer

06/2014 to 0 5/2015

Texas Southern University – 3100 Cleburne St. Houston, Tx.77077 Detected suspicious activities and watched for criminal acts and rule infractions.Monitored and authorized entrance and departure of employees and visitors.Circulated among visitors, patrons and employees to preserve order and protect property.Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.Warned offenders about rule infractions and violations and verbally evict violators from premises.Denied entrance to the building to unauthorized persons.Secured all doors in the office and main building after hours.Performed surveillance of suspects using binoculars, cameras and camcorders.

Traffic Guard/Public Safety Officer

01/2009 to 05/2014

Grambling State University – 403 Main St. Grambling, La. 71245 Detected suspicious activities and watched for criminal acts and rule infractions.Monitored and authorized entrance and departure of employees and visitors.Circulated among visitors, patrons and employees to preserve order and protect property.Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.Warned offenders about rule infractions and violations and verbally evict violators from premises.Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.Secured all doors in the office and main building after hours.Screened all passengers, crew members and employees for weapons and contraband.Performed surveillance of suspects using binoculars, cameras and camcorders.Coordinated and worked closely with law enforcement, social service agencies and mental health providers. Security Guard

05/2007 to 12/2008

Northeast Support and Service Center – 2776 Hwy.150, Ruston, La. 71245 Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.Detected suspicious activities and watched for criminal acts and rule infractions.Monitored and authorized entrance and departure of employees and visitors.Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.Denied entrance to the building to unauthorized persons.Performed surveillance of suspects using binoculars, cameras and camcorders.Monitored and evaluated unit performance on key security issues, recommending corrective action programs where appropriate.Screened vendors and contractors before granting access to restricted areas within the mall.

M edical Records Clerk 1

05/1997 to 10/2000

First Choice Home Health Agency – 1015 South 1st St.,Hodge, La.71247 Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.Accurately posted and sent out all medical claims.Submitted electronic /paper claims documentation for timely filing. Performed billing and coding procedures for ambulance, emergency room, inpatient and outpatient services.Precisely evaluated and verified benefits and eligibility.Examined patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.Compiled and tracked outstanding balances owed to medical facilities. Printed and reviewed monthly patient aging report and solicited overdue payments.Prepared billing correspondence and maintained database to organize billing information.

Education

Associate of Science: Criminal Justice

May 2007 Spring

Grambling State University 403 South Main St.Grambling, La.71245 Criminal Justice 3.0 G.P.A.Honored three Lantern of Knowledge Medallions Academic Achievement Award Coursework in Law Enforcement Coursework in Criminology and Criminal Justice Social Justice coursework Coursework in Child and Adolescent Psychology Coursework in Law Enforcement, Correctional Administration and Information Security Systems High School Diploma: General

May 1997

Jonesboro Hodge High School 440 Old Winnfield Rd. Jonesboro, La.71251 GPA: GPA: 2.92 C ertifications March 2015

Certified Phlebotomy Tech Training Certification #201-***-**** 03/01/2015 at Central Texas Phlebotomy Institute,LLC

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