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Customer Service Manager

Springfield, OH
April 17, 2016

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Heidi Mazzucco

Professional Summary

Store/Assistant management experience with exceptional customer service skills. Duties include: scheduling, payroll, ordering, tracking inventory, hiring store employees, building team morale. Over five years of management experience. Three years Shipping experience loading/unloading product. Experience using both manual and electric pallet jacks. Motivated individual, kept deadlines, physical job. Core Qualifications

Quick learner

Computer proficient

Microsoft Office








great attitude


picking/packing/pu to light Associate

June 2015 to January 2016

Excel/Thirty One Gifts Springfield, OH

Worked well as a team filling orders in multiple way by picking the product, organizing product, or packing the product to be mailed directly to customer.

worked in Warehouse atmosphere.

shipping/tray washer

October 2012 to May 2015

Klostermans Baking Co. Springfield, OH

Worked in a factory setting loading/unloading product on trucks using a two wheeler. Washed trays

Store Manager/Assistant Manager/2ND Assistant Manager November 2005 to April 2010

Yankee Candle Co Beevercreek/columbus, OH

Started as a seasonal sales associate and quickly worked my way up. By excellent customer service skills and great attention to detail when preparing floor changes. As a 2nd assistant manager I helped with ordering supplies, training sales associates, and prepared floor changes. As an Assistant Manager I had added responsibilities such as scheduling and prepping inventory. As a store manager I had even more added responsibilities such as hiring/firing employees, tracking the stores quarterly profits. And always building store morale. Education

High School Diploma : 2002

Shawnee High School Springfield, OH, USA

1951 Elaina Dr., Springfield OH 45503

Cell: 937-***-**** -

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