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Customer Service Desktop Support

Location:
Powder Springs, GA
Posted:
April 17, 2016

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Resume:

*** ****** **** **** - ****** Springs, GA *****

Home: 678-***-**** – Email: acud59@r.postjobfree.com CLARENCE W. BARNES, III

*** ****** **** **** - ****** Springs, GA 30127

Home: 678-***-**** – Email: acud59@r.postjobfree.com Computer Support Specialist

An exceptional PC professional with over twenty years’ experience in the Windows 7 environment supporting computers, printers, and CD ROMs. Excellent troubleshooting, networking, configuration and desktop support skills. Ability to identify problems and formulate acceptable resolutions. TECHNICAL SKILLS

Remedy Windows XP/7 Software Configurations

Desktop Support Network Connectivity Customer Service/Help Desk Hard Drive Sanitization LANDesk Hardware Break/Fix Data Migration TeamViewer Active Directory

Computer Hardware Support Microsoft Office Printer Setup Symantec AV Wireless Configuration Technical Writing TeamViewer Technical CE Avaya VOIP Setup

Microsoft Outlook Bomgar Operating System Migration PROFESSIONAL EXPERIENCE

Clarence Barnes – Freelance PC Technician 6/2015 – Present

• Performed PC Break/Fix repairs, software installations, hardware upgrades and new systems builds.

• Virus and Malware removal including doing system backups for multiple clients.

• Wireless configurations, password resets and Cat5 cabling including patch panel punch downs.

• Installed and configured routers and switches and setup LAN and wireless networks. US EPA, Atlanta, GA - Desktop Support Tech (Sherman Consulting) 2/2015-6/2015 Desktop Support for Region IV US Environmental Protection Agency

• Worked on Help Desk doing phone support with users to resolve problematic issues.

• Performed desk side support for users that had complex hardware and network problems.

• Printer maintenance (minor) with network connectivity and toner replacements.

• Performed computer and VOIP telephone moves within the office according to schedule.

• Used Bomgar application to remote into user’s machines to perform installs and adjustments.

• Insured cabling in network closets were correct and replaced worn cables if necessary. Clarence Barnes – Freelance PC Technician 4/2014 – 2/2015

• Performed PC Break/Fix repairs, software installations, hardware upgrades and new systems builds.

• Virus and Malware removal including doing system backups for multiple clients.

• Wireless configurations, password resets and Cat5 cabling including patch panel punch downs. 409 Legacy Park Lane - Powder Springs, GA 30127

Home: 678-***-**** – Email: acud59@r.postjobfree.com First Data, Marietta, GA – Desktop Analyst (CompuCom) 9/2013-4/2014 Performed Windows 7 upgrade from Windows XP and Desktop Support at First Data and Tasq Systems.

• Getting information from LANDesk preparing desktop or laptop to be prepared for reimaging.

• Wrote document in how to migrate data migration and deployment safely using MS Easy Transfer.

• Performed desk side support duties including hardware, software and network changes.

• Active Directory to add and remove machines and reset user’s passwords.

• Reset network switches and performed cabling when needed. SunTrust Bank, Atlanta, GA - Transition Team Technical Writer (Apollo) 3/2013-8/2013 Writing and revising technical skill documents for transition team at Sun Trust Bank

• Researched job descriptions in a knowledge transfer for corporate bank data center.

• Verified duties listed in job descriptions and compared what center employees actually did.

• Rewrote an entire Unix Administrator’s documents and presented to management.

• Collaborated with coworkers and management on the best way to implement skills documents. McKesson, Alpharetta, GA – Deployment Technician II ( Pomeroy) 1/2013-3/2013

Performed Windows 7 upgrade from Windows XP at McKesson Corporate site.

• Getting information and preparing desktop or laptop to be backed up.

• Authored procedural documents in MS Word referring to data migration and deployment.

• Backed up customer information using Microsoft Easy Transfer software or manual methods.

• Used Active Directory to assign permissions and reset lost or forgotten passwords. Hewlett Packard, Atlanta, GA – Customer Engineer (Experis) 2/2012-10/2012

Traveled to different client locations installing hardware components

• Installed and or replaced defective hardware on customer’s computers.

• Upgraded BIOS and driver software including network connectivity changes.

• Recommended available options to customers regarding HP upgrades and new products.

• Customers included were AT&T, USPS, colleges as well as individuals. Apto Solutions, Atlanta, GA – PC Technician / Inventory Control Clerk 10/2010-4/2011 Removed proprietary software and reimaged equipment per DOD standards

• Supported internal employees’ using Active Directory for connections to printers and network drives.

• Worked with refurbishing and testing printers, computers and Avaya VOIP phones

• Replaced defective parts and cosmetically refurbished laptops and desktops.

• Assisted in setting up VPN and MS Office for sales and remote office staff to work effectively. EDUCATION

AA - Liberal Arts - Dutchess Community College, Poughkeepsie, New York Completed: December 1977



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