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Customer Service Maintenance

Location:
Rahway, NJ, 07065
Posted:
April 14, 2016

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Resume:

DALMA DE JESUS

*** ******* ***** *****: 551-***-****

Fairview, NJ 07022 Email: acucty@r.postjobfree.com

Housekeeping Professional

A diligent, resourceful and reliable professional with over sixteen years of experience as a successful Room Attendant for reputable hotel chains such as the New Yorker Hotel and Four Points Sheraton Hotel. Excellent interpersonal skills, with proficiency in interfacing with guests to address their needs and ensure their satisfaction. Proven expertise in consistently and thoroughly maintaining the cleanliness of all hotel facilities, including bedrooms and bathrooms. Highly skilled in maintaining records and facilitating repairs as needed. Language proficiency in English and Spanish, with a reputation for reliability and timeliness.

Areas of Expertise

Hotel Facility Maintenance

Room Attendance

Guest Relations

Customer Service

Staff Training

Problem Solving

Professional Experience

THE MANHATTAN CLUB TIMESHARE, New York, NY 1998 – Present

Room Attendant

Maintain cleanliness in all hotel facilities including bedroom, bathroom, and living area.

Maintain order and document all records.

Train staff in effectively performing duties.

Report maintenance repairs as needed, as well as lost and found items and any encountered problems.

Performed cleaning tasks, including sweeping, mopping and vacuuming floors and carpets.

Dusted, brushed and polished furniture.

Inspect rooms before cleaning and replace all bedroom linens.

Warmly greet guests and respond to their questions and requests, ensuring consistent satisfaction.

Ensure compliance to hotel policies and procedures in all aspects of daily housekeeping.

Maintain a professional but friendly demeanor.

FOUR POINTS SHERATON HOTEL, Queens, NY 1996 – 1998

Room Attendant

Provided daily maintenance to all hotel facilities including, bedroom, bathroom and living area.

Maintained responsibility for fifteen assigned rooms on a daily basis.

Removed all used guest amenities and trash and reported any issues or repairs needed in rooms.

Cleaned tubs, showers, sinks and bathroom articles.

THE NEW YORKER HOTEL, New York, NY 1994 – 1996

Room Attendant

Oversaw the maintenance of fifteen rooms on a daily basis.

Maintained order in storage rooms and stocking carts.

Performed tasks pertaining to laundry services and general cleaning duties.

Awards

Nominated for the Big Apple Stars Award (2001 and 2012, respectively) for excellence and achievement as a member of the hospitality industry of the city of New York: Hotel Association of New York City

Training

Tournant Certificate, 2010



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