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Customer Service Engineer

United States
40k USD
April 13, 2016

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Paul M. Roth-Soto


408-***-**** cell(preferred)

Objective: Lucrative Employment


Data Center Engineer, Computer Room Operator/Engineer, Equipment Maintenance, Shipping/Receiving, Customer Service, Maintenance, Data Processing, Network Engineer, Inventory,

Production/wafer fabrication, Cleanroom Environment Certification


Manpower/Benchmark /RHT San Jose, CA 7/2009 to present

Temporary Assignments

-Computer Operator

-Computer Help Desk

Afcom Technologies

-Upgrade hard drives in CPU cash registers

-Upgrade memory in CPU cash registers

-Server upgrades in Cash Stores

-Cabling of servers

-Ending cables for connections

-Putting up connection boxes for cables

Berryessa Union School District

-Ensure Access Points(APs) working throughout district using electronic tools

-Load software to district PCs in computer labs

-Enable USB wireless access to computer lab PCs

-Inventory APs, drops, phones, and printers for district


-Take down OSH network

-Setup network for Lowe's buyout


-Use files from USB hubs to prepare devices

-Configure sense devices from computer and on-line files and programs

-Configure touchpad screens from computer and on-line files and programs

-Ship processed devices in a timely manner


• Processing of production wafers

• Operation of Microlithography processors, Mask aligner, Stepper, Wafer reader and sorter

• Batch jobs

• Some diagnostics and trouble shooting of server/tool connectivity

• Various other work sites as assigned

EHC LifeBuilders/LifeSource Sunnyvale, CA 11/2013 to 04/2014

-Cold Weather Shelter Worker -- overnight

-Provide homeless with overnight shelter

-Input data to secure database using PeopleSoft

-Maintain order throughout the night

-Ensure safety measures were enforced

-Provide breakfast

Garden City San Jose, CA 2/2005-5/2009

Card Room Associate

• Responsible for representing the “house” in a variety of card games

• Excellent customer service

• Work with accuracy and integrity

Bed, Bath & Beyond San Jose, CA 3/2004-1/2005

Receiving Clerk

• Unloaded and scanned incoming inventory

• Price marked items and assisted on sales floor as needed

Lind-Walcock & Co Chicago, IL 11/90-9/03

Computer Operator/Engineer, Database Engineer/Supervisor of Operations

• Responsible for maintenance and troubleshoting network for data center operations and in house end users.

• Trained and supervised staff in AS/400 RISC operations

• Troubleshooting IBM AS/400 mainframes

• Executed all transmissions in a timely manner including the Chicago Board of Trade and Chicago Mercantile

• Use of C+, COBOL, RJE, RJS and SQL

• Distribution of reports

• Maintain printers (band and laser)

• Maintain FTP server and network connections, PERL box transmissions, and dedicated line transmissions

• Execute 128 batch jobs nightly

• Start and maintain backup systems mirroring AS/400 in case of “disaster”

• Inventory and order needed supplies

• Perform IPLs, system saves, and disaster recovery

• Ran monthly transactions checks and purges as appropriate


Almeda University

MS in Information Technology 02/20/2015

BS in Information Technology 06/14/2013

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