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Customer Service High School

New York, NY
April 14, 2016

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Jovan Agnes Thomas

*** ****** ****** • Brooklyn, NY 11249 • 718-***-**** •

OBJECTIVE: To obtain a challenging position, in a growth oriented company, where I can effectively demonstrate my skills and further my development.


Outstanding customer service and intrapersonal skills

Highly organized, with great attention to detail and follow through

Flexible; able and willing to learn new things


The Home Depot Queens, NY

Cashier 9/2013-11/2013

Received payment by cash, check, credit cards, vouchers, or automatic debits

Issued receipts, refunds, credits, or change due to customers

Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change

Greeted customers entering establishments

Maintained clean and orderly checkout areas

Established or identified prices of goods, services or admission, and tabulated bills using calculators, cash registers, or optical price scanners

Resolved customer complaints

Answered customers' questions, and provided information on procedures or policies

Metro Cleaning Lady Brooklyn, NY

Housekeeping 12/2010-8/2013

Carried linens, towels, toilet items, and cleaning supplies, using wheeled carts

Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms and other work areas so that health standards were met

Emptied wastebaskets, emptied and cleaned ashtrays, and transported other trash and waste to disposal areas

Replenished supplies such as drinking glasses, linens, writing supplies, and bathroom items

Swept, scrubbed, waxed, and/or polished floors, using brooms, mops, and/or powered scrubbing and waxing machines

Washed windows, walls, ceilings, and woodwork, waxed and polished as necessary

Hung draperies, and dusted window blinds

B.N.S. Security Bronx, NY

Security Guard 8/2005-(Date)

Patrolled industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates

Answered alarms and investigate disturbances

Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises

Wrote reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences

Called police or fire departments in cases of emergency, such as fire or presence of unauthorized persons

Circulated among visitors, patrons, or employees to preserve order and protect property

Warned persons of rule infractions or violations, and apprehended or evicted violators from premises, using force when necessary


Boys and Girls High School Brooklyn, NY

Computer Graphics Diploma 1994

REFERENCES: Available Upon Request

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