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Regional Director of Operations / Executive Director

Tacoma, WA
April 14, 2016

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Innovative leader, team-builder, coach, and mentor

Effectively manages people, situations and provides crisis intervention

Specialized in developing innovative solutions for unique problems and challenges

Over 20 years in senior living management and healthcare coordination

Experience with IL/AL/MC Communities in 6 States: AZ, CO, OR, NM, NV, and WA

Successful Transition Specialist with emphasis in regulatory compliance, development and implementation of operating systems

Skilled operator with the ability to quickly build trust with regulatory agencies, professionals, and staff

Awarded “Excellence of Service – Operations” by Assisted Living Concepts for successfully bringing (7) Arizona ALF communities into regulatory compliance and exceeding the expectations of the Company and of the State surveyors


Regional Director of Operations – Washington

Compass/Morrison Community Living 6/2015 to Current

Lead team of Dining Services Directors, Executive Chefs and Registered Dieticians to provide excellence in food quality and dining experience for Non-for-Profit CCRC Campus’s located throughout Washington

Develop innovative solutions and Business Plans for CEO’s in order to consistently grow and inject the “WOW” factor into their dining program while being sensitive to financial constraints and resident preferences

Successfully build cohesive teams by coaching and mentoring both MCL personnel and Community personnel within the Department and other involved Departments

Partner with Business Development Associate to introduce program and garner new business for MCL and other Compass groups

Maintain high standard for Satisfaction Surveys and Regulatory Reviews

Regional Director of Operation – Oregon

Prestige Senior Living, Vancouver, WA 2/14 – 11/14

Successfully transitioned (5) severely distressed Communities in less than 6-months; Region consisted of (10) multi-level IL/AL/MC Communities located throughout Oregon, (9) of which were newly acquired managed properties in severe regulatory distress

Developed and implemented Region-Wide Systemic Plan of Correction, of which received State approval to ensure regulatory compliance within 9-months

Conducted extensive trainings for the leadership personnel with topics such as Case Management, Regulatory Compliance, Investigation, Documentation and Communication, etc.

Reduced State complaint investigations Region-wide by 90%; investigated and resolved complaints; acted as liaison between Community and families, Health Agencies and regulatory Agencies to resolve issues/concerns

Full P&L responsibilities; implemented tracking systems both at the Community and Region level to allow for tighter cost containment

Developed and implemented new auditing system so as to maintain consistencies across staff lines for regulatory compliance

Regional Director of Operation – Arizona

Assisted Living Concepts, Peoria, AZ 5/12 – 2/14

REASON FOR LEAVING: ALC was restructuring; discussions with new DVP were to move AZ into an existing TX Region; decided to accept position with Prestige due to uncertainty of role.

Awarded the “Excellence in Operations” Award by the CEO and Sr. VP of Operations for excellence in achieving regulatory compliance in Arizona and in gaining the confidence and trust of the Department of Health Services

Developed and implemented operational change and culture shift throughout the Region (7 communities)

Wrote and implemented Region-wide Plan of Correction in order to maintain license to operate in Arizona

Conducted extensive training and auditing throughout Region to ensure proper application and follow through

Lead the Regional Team and directly supervised the Residence Directors for each community including hiring, training, performance evaluation, coaching and terminating

Improved both Customer and Employee satisfaction through mentoring leadership teams

Transition Specialist

Multiple Communities, Arizona 5/07– 5/12

NOTE: Normally 4-8 month independent assignments to bring Communities in line for Change of Ownership or to be in good standings for sale. (Total of 5 assignments) Also includes Ops Specialist role with ALC (5/07-2/08)

Transitioned communities that were in extreme regulatory and financial distress, with the intention of retaining operating license or bringing property into good standing for sale

Community sizes: 86 – 297 including IL, AL, and MC

Exceeded owners and State Surveyors expectations both in the quality of operation and the short amount of time taken to bring Communities inot substantial regulatory compliance

In most cases re-wrote the book for Operating P&P’s including Customer Service, Team Training Modules, Dining Services, Routine Maintenance and Quality Initiatives

Improved both reputation and customer/staff satisfaction while building trust and support with regulatory agencies and referral sources

Improved quality while simultaneously reducing expenses; initiated audits and tracking mechanisms to provide consistency of standards

Spearheaded Marketing/Sales Plan and Strategies including providing monthly trainings for University of Arizona Family Practice Physicians on the Physicians Role and Responsibilities when Partnering with an Assisted Living

Provided support in a Consultant capacity to assist newly hired Executive Directors and Wellness Directors in order to continue the Communities moving forward after my departure

Residence Director, Heritage Senior Homes (7 AL/MC Communities)

Volunteers of America, Grand Junction, CO 8/05 – 5/07

REASON FOR LEAVING: VOA was awarded the P.A.C.E Grant in October of 2006; to fulfill the extended service requirements, they decided to sell 5 of the 7 Communities; agreement was that I would resign as soon as I secured employment and my house sold; offered ED position with VOA in Minnesota but declined.

Increased Resident and Employee Satisfaction by 27% by developing new Dining Services Program, restructuring staffing shifts, and implementing Employee appreciation programs

Developed and implemented operating P&P’s and a New Hire Training Program so as to bring all Communities in line with regulatory compliance

Received “Most Innovative” Award at VOA Spring National Services Conference

Community Health Aide Program Director (22 rural AK Native Health Clinics)

Tanana Chiefs Conference, Fairbanks, AK 10/03 – 8/05

REASON FOR LEAVING: Was not re-adjusting to the winter weather as well as expected.

Coordinated healthcare delivery in 22 Alaska Native Clinics located throughout the interior including: Emergency Services, minor surgical procedures, telemedicine systems, birthing, routine care, medication management, transportation, medical evacuations and public health concerns/issues/education in schools and Tribal Council Meetings

Designed and conducted corporate-wide trainings with over 700 personnel including Senior Management and Board of Directors

Wrote and was awarded first Memorandum of Agreement between a health program and village Chiefs

Directly supervised Physician’s Assistants, RN Practitioners, RN’s, Program Trainers and a variety of administrative personnel


BA, Secondary Education (Teaching Credentials) Certified ALF Manager – Arizona (09417)

University of Alaska - Fairbanks Certified Assisted Living Manager - Oregon

(previously Certified ALF Manager – CO)

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