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Operational Excellence Executive

Bellevue, WA
April 12, 2016

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Reggie Malli, CSSBB

Web Portfolio:

M: 604-***-****

Sammamish WA 98074



Operational Excellence / Lean Principles / Continuous Improvement

Achieve operational excellence, exceed customer satisfaction, and drive bottom-line ROI through deep and rich experience communicating vision, streamlining processes, and deploying continuous improvement initiatives. Trusted advisor to senior leadership known for proven training, coaching, facilitating, and mentoring skills. Keen understanding of interrelationships between people, processes, and operations in complex business environments. Multi-lingual English, Hindi, Punjabi, Urdu. Deliver exceptional results through expertise in:

Team Recruitment / Development / Deployment

Performance & Quality Improvement / Metrics

Integrating Technology & Business Solutions

Vendor Analysis / Cost & Compliance Control

Multi-functional Collaboration & Leadership

Complex Program / Project Management

Business Continuity / Operating Standards

Facilities / Capacity Analysis & Planning

Strategic / Tactical Planning & Execution

Financial & Risk Management / ROI


Kito Canada Incorporated, Burnaby, BC 2014–2016

Director of Operations

Leading Manufacturing, Supply Chain, Engineering, Training and Continuous Improvement activities in Canadian operations for a Japanese hoist and crane manufacturing company.

Creation Technologies, Burnaby, BC 2000–2014

Operations Leader (2007–2014)

Led 60-member business unit of Process Engineers, Production Team Leaders, Facilities Maintenance, Trainers, Materials Coach, and Production Employees with accountability for profitability of manufacturing operations in a business unit for $500 million global electronics manufacturing services (EMS) provider with 3,000+ employees.

$48,000 added to bottom-line annually by implementing system to reclaim valuable metals from Wave Solder Machine dross.

97.5% on time delivery objective reached 85%+ of time by implementing accountability initiative for program managers with rapid identification of deviations for correction.

90% of health and safety concerns addressed and resolved guiding unit leadership in identification of opportunities for improvement and personally leading five Kaizen events.

83% CAGR achieved exceeding industry standard 6% despite changing market conditions.

80% of complex multi-level products launched in three months in response to customer-requested timeline compression leading cross-functional team, keeping live scorecard, and reviewing progress daily.

4% overtime reduction by implementing cross-training program in business unit.

30% SMT capacity increase realized leading project that developed layout standardization document enabling company to add machines and staff three shifts.

20% saved in factory power consumption partnering with local utility company to subsidize replacement of outdated lighting and compressors with energy efficient solutions.

$360,000 in payroll saved by assuming four additional roles of departed colleagues and delegating some tasks to subordinates during long complicated hiring process.

Creation Technologies, Burnaby, BC

Certified Facilitator 7-Habits of Highly Effective People (2008–2014)

Facilitated 2.5 day course of 7-Habits of Highly Effective People; trained 200+ employees in six business units across North American organization in four years.

Optimized organization performance by developing and implementing skills and behavioral awareness training; receiving "Excellent" rating 95% of time.

Creation Technologies, Burnaby, BC

Continuous Improvement Coach (2004–2007)

Promoted to Continuous Improvement Coach with concurrent role as Customer Focused Team Leader, directing team of engineering professionals in customer-focused solutions.

$7 million to $5 million reduction in raw materials inventory reached within three months after implementation and training of inventory control methodologies across operations.

19% to 25% contribution margin increase gained by setting up $15 million of customer products on pull system to achieve 95% prompt delivery.

20% reduction in WIP and 15% in raw materials inventory attained within six months after launch of continuous improvement strategy.

Creation Technologies, Burnaby, BC

Customer Focused Team Leader (2000–2004)

Concurrent position with Process Engineering Leader managing 31-member team providing account management for one customer.

Improved products and customer satisfaction score improvement in range of 3.5 to 4.8 on 5.0 scale.

Developed Performance Bonus Plan using KPI Scorecard with threshold, target, and stretch metrics to calculate multiplier for each employee’s bonus.

Creation Technologies, Burnaby, BC

Process Engineering Leader (2000–2004)

Recruited to develop 10-member Process Engineering Team by hiring new engineers, defining roles, setting up manufacturing processes and procedures, acquiring new equipment, and training production employees.

Slashed time to address process issues from more than 2 hours to less than 20 minutes that met demand of $25 million customer (largest client).

Improved brand awareness in marketplace by sharing 0201 strategy for process implementation with electronics manufacturing industry.

25% reduction in unplanned downtime achieved by implementing preventive maintenance program completed 95% on time.

Additional Career Positions

Process Engineering Manager, Glenayre, Vancouver, BC (1996–2000)

Process Engineer, Glenayre, Vancouver, BC (1994–1996)


Bachelor of Electrical Engineering, Satellite Communications, Lakehead University, Thunder Bay, ON

Electronics Technologist, Communications Systems Kwantlen Technology Centre, Surrey, BC


Certified Six Sigma Black Belt, American Society of Quality

Certified Facilitator 7-Habits of Highly Effective People, Franklin Covey


0201 Technology Implementation Strategy for Contract Electronics Manufacturers (CEM)

SMTA International Conference Proceedings

Management Strategies for Developing Group of Cross-Trained Manufacturing Engineers

Pan Pacific Symposium Conference Proceedings


Ridge Meadows South Asian Cultural Society, Vice President

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