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Customer Service Technical Support

Location:
Tulsa, OK
Salary:
30,000-40,000
Posted:
April 12, 2016

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Resume:

OYAMMA C. CAVITT

**** * *******, *****, ** *****

Cell: 918-***-**** Cell: 918-***-****

acubw4@r.postjobfree.com

SUMMARY: Quality detail oriented craftsman with broad knowledge of mechanical manufacturing processes seeking full-time HVAC/R Apprenticeship . Interprets 2 dimensional blueprints, knowledge of geometry and welding equipment operation, steady eye hand coordination and ability to follow instructions. Demonstrated physical strength and stamina for hard work.

CAREER EXPERIENCE

Manufacturing

● Brazed and soldered copper pipe fittings for heat and air installation

● SMAW,FCAW, and GMAW 1G,2G,3G, and 4G

● Used acetylene, oxygen, and nitrogen gas to fit copper piping fittings accurately

● Adhered to state and federal: FDA, OSHA, and EPA regulations

● Maintained, cleaned and repaired machinery: forklifts, freezer units, bottling machines, etc.

● Assembled products for sale: bottled, labeled and packaged products by hand

● Used measuring devices scales and cups to accurately measure products for quality

● Loaded/unloaded trucks using forklifts/pallet jacks and conveyer belt systems

● Shipping: inventoried stock and supplies in timely manner and placed ordered as needed

Construction

● Followed blueprints, schematics, and wiring diagrams to accurately customize and install HVAC/R units

● Coordinated and supervised installations, upgrades, disconnections and relocations of satellite systems

● Used pneumatic, power and hand tools, measuring tape and T-squares to accurately construct items

● Measured, cut, mudded and taped sheetrock to accurate dimensions for building quality

● Performed minor plumbing and electrical repairs using tools and instruction manuals

● Stripped, waxed, and cleaned floors using extraction equipment, buffer and mops

● Performed blower testing using gauged readings to obtain appropriate seals

● Cut and threaded pipe to specified lengths using tap and die equipment

● Maintained a safe, organized and clean work area following OSHA and company guidelines

Sales/Customer Service

● Worked closely with clients to customize and develop products for sale

● Earned customer service awards consistently due to exceptional customer service skills

● Provided exceptional service and product knowledge to retain and increase customer base

● Assisted customers with technical support, billing, account setups, etc.

● Upsold products and services to increase company profits

● Coordinated and provided installation times with customer and business providers

● Utilized computer software: Outlook, Excel spreadsheets, graphs, Quicken, and Windows

CAREER HISTORY

Baker Daylight Donuts, Tulsa, OK 09/2015 - present

Dishwasher Monterey's Tex Mex, Tulsa, OK 07/2014 - 12/20015

Handyman Melanie Hayes LLC., Tulsa, OK 03/2012 - Present

Apprentice/Installer Morris Heat & Air, Okmulgee, OK 02/2014 - 06/2014

Assembly/Maintenance Carl’s Chili, Tulsa, OK 06/2012 - 09/2012

Laborer Green Country Staffing, Tulsa, OK 10/2009 – 02/2014

Technical Support Dish Network, Tulsa, OK 08/2008 - 12/2008

Sales/Tech Support Dell INC., Oklahoma City, OK 07/2005 - 03/2008

Maintenance/Assembler/Auto Tech Walmart, Broken Arrow, OK 09/2002 - 06/2005

EDUCATION/ CERTIFICATES

HVAC/R Wichita Technical Institute 2012 – 2013

IT Tech/ Business Wright Career College 2007 – 2009

Welding ( GMAW, SMAW, FCAW) Four M Welding 2014 - present



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