Kimberly Baxter

**** ******* **., **********, ** 47403

812-***-**** (C) s acubuh@r.postjobfree.com

Objective

To obtain a position that utilizes my human resources experience as well as my expertise in employee recruitment and retention, benefits administration, and training.

Professional Summary

Dedicated Human Resource Professional with over 10 years as a member and active board member of South Central Indiana Human Resource Association. Proven expertise in employee retention, benefits administration, HR administration, employee relations, HRIS management systems, wellness and safety. Demonstrated ability to assist employers to install and maintain a variety of employee benefit plans. Earned HIPAAP and HIPAAA designations, kept abreast of industry changes and standards, and worked with sales and service of employee benefits for 10 years. Accomplished at creating workflows and accompanying documents and skilled in technology, Microsoft applications, and Adobe Professional

Experience

BloomingPaws., Bloomington, Indiana, 10/2014 – Present

A pet kennel, resort, spa, academy and clinic.

Office Manager & Customer Service Supervisor (10/2014 – Present)

Created and streamlined HR protocol and procedure

Process payroll

Implemented & maintained an employee benefits program

Order supplies for the entire resort

Manage the retail area

Supervise PM customer service representatives

Fill in as customer service representative

Recruiting

Created & Maintained HRIS

Stone Belt Arc, Inc., Bloomington, Indiana, 06/2013 – 09/2014

A non-profit firm in the United States, providing support & empowerment to individuals with Intellectual and Developmental Disabilities.

Employee Relations Manager (06/2013 – 09/2014)

Supported internal employees in areas including employee relations, HRIS management, new employee orientation, and event management while complying with local and federal laws and healthcare reform.

Planned and coordinated wellness fairs for all 3 regional locations.

Sent weekly communications regarding wellness and safety.

Sat on the Safety Team.

Coordinated the strategic move to a new Insurance Broker and implemented the placement of employee benefits with a new insurance carrier, which helped save the company over $500,000.

Maintained HRIS.

Hylant Group, Bloomington, Indiana, 02/2004 – 03/2013

A privately held insurance brokerage firm in the United States, providing one of the most competitive and strategic insurance solutions to businesses and individuals.

Senior Client Service Specialist (02/2009 – 03/2013)

Supported internal employees and external partners in areas including employee relations, HRIS management, new employee orientation, and event management while complying with local and federal laws and healthcare reform.

Worked with Client Executive on 24 medium and large sized accounts and managed Small Business Unit by providing customer service to 40 clients and their employees, assisting employees with claims, quoting and managing employee benefits, and advising clients of other benefit options.

Maintained client database and provided access to employers for an information portal that enabled over 300,000 client employers nationwide to ask and answer questions within the HR community.

Quoted and maintained current employee benefits, advised clients on alternate employee benefits and served on Wellness Committee.

Created communication and technology for external clients in Indianapolis and Bloomington including developing portals to manage employee information, life events, and benefit elections and building enrollment forms to upload employee information to insurance carriers.

Developed employee Open Enrollment Benefit Guides including benefit summaries, employee contribution information, value added information, federally mandated disclosures, contact information, healthcare financial vehicle information and examples, and employer eligibility information.

Facilitated employee recruitment and retention by writing online surveys for employers to determine what employees and prospective employees desired in an employee benefits plan, quantifying data, and presenting results to employer.

Collected employee data from employers, merged information, and generated benefit statements for employees to document the true cost of all employee benefits.

Created HIPAA-compliant client portal for clients with 2 employees to clients with more than 10,000 employees by manually uploading all benefit plan information, attaching applicable benefit summaries and forms, and personalizing portals to each client.

Served as corporate Zywave champion, developed company training materials, and conducted local office and corporate training for up to 100 attendees in areas such as healthcare reform, Zywave software and tools, employee benefits, Microsoft Office, and internal company software as well as leading new employee orientation.

Kimberly Baxter Page 2

Hylant, cont’d

Led training utilizing Go To Meeting to train new Hylant employees how to use Zywave products following acquisition of new offices in Tennessee, Florida, Michigan, and Chicago.

Developed Emergency Action Plan for Bloomington office and trained all employees on ways to respond in disaster scenarios.

Collaborated with corporate HR to conduct annual employee benefit meetings in Bloomington office, coached employees on benefit plans and served as a resource for local employees with employee benefits questions, and managed employee benefit meetings for clients including creating new hire packets and fielding employee questions.

Selected Accomplishments

Improved operations by requesting the addition of a check box to the agency management system to maintain client list in Zywave and facilitate generation of monthly reports by identifying who should be added or removed from the system.

Coordinated Zywave use and training and provided consistency between offices by recommending central training oversight.

Streamlined HR department processes by serving on a focus group of 16 at varying levels of seniority and management to identify ideas to change, recreate, and simplify department processes.

Account Assistant (02/2004 – 02/2009)

Maintained electronic and hard copy client files and provided service to clients including managing client listings for 2 account managers and client executive. Handled employee relations and safety issues.

Oversaw database management and maintenance, provided computer assistance to co-workers, and championed Zywave throughout local office.

InterArt (a subsidiary of Hallmark), Bloomington, Indiana, 01/2002 – 02/2004

A subsidiary of Hallmark Greeting Cards that obtained artists and focused on the creative side of greeting cards.

HR Administrator

Oversaw Human Resource department functions including HR administration, HRIS management systems, benefits administration, employee relations, and training including new employee orientation, safety, and event management.

Supported 500 local and international employees, answered employee’s benefit and employee relations questions, and adhered to and enforced all Human Resource policies and procedures.

Provided 401K, medical, dental, life, and disability employee benefit information to all employees, participated in annual open enrollment process, and served as first line of service for HR department by discussing available benefits, coaching employees in assessing and selecting benefits best suited to their individual needs, and resolving employee claims.

Planned and executed recognition events for over 400 employees, led Personal Growth Committee, published employee newsletter, and improved communication with managers and directors.

Skills

ABRA, TAM, OnBase, BenefitPoint, Zywave, ADP, Go To Meeting, Internet Explorer, Google Chrome, FireFox

Microsoft Word, Excel, PowerPoint, Publisher, Access

Professional Affiliations

South Central Indiana Human Resource Association, Diversity Chair & member

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