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Customer Service Management

Clifton, NJ
April 12, 2016

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Phone: 732-***-**** Email:


Familiar with computer hardware and networking

Technical skills working with MS Office 2013

Advance MS Excel skills with basic VBA

Research and design of material for trainings using PowerPoint, Visual Basic, Visio, Word or other Microsoft products

Knowledge of current software programs; excellent computer skills; Internet, data entry skills

Working knowledge of eLearning and digital object editing tools, HTML and CMS (Content Management Systems)

Research, develop and deliver informational and educational presentation and workshops

Working skills with Adobe products

Presentation skills using Camtasia, Prezi, Articulate Storyline 2

Ability to create an instructional design (especially for adult learners)

Expertise ADDIE, Blooms Taxonomy, Gagne’s nine instructional methodology

Conducting online webinar using Adobe Connect, Zoom, Kaltura

Conducting classroom training workshop

Researching new technologies and methodologies in workplace learning and presenting this research

Experience writing/editing instructional materials, lesson plans, assessment materials, or storyboards and specs for digital materials

Experience with digital authoring tools, content management systems, blogging software tools

Training and mentoring new associates and adult learners

Expertise the working of Learning Management System (Black Board v.9 & Schoology)

Experience with Learning Management Systems (LMS), specifically uploading and testing content, assigning items to users, and basic reporting

Ability to identify, recommend, and lead the adoption of new technologies

Creating distance learning material on Schoology

Good domain knowledge of Commercial Mortgage Backed Securities

Expertise the servicing and lending on mortgages

Expertise mortgage origination and underwriting

Experienced in various types of leases in to abstract or summary

Creating lease estoppels

Analytical skills to compare balance sheet, rent rolls and other financial statements

Competent to prepare accounting statements using the Tally software

Foundation of Project Management

Creative and innovative in dealing with critical situations and problem solving

Excellent customer service skills required

Organizing and managing office events

Excellent at verbal and written communication

Good team player and flexible to work with all sizes of team

Ability to build and maintain effective working relationships with others to facilitate completion of initiatives and projects that involve participation of multiple parties

Responsible to complete work within turn around time

Professional Experience:

Touro College Graduate School of Technology - NY Jan. 2015 – Dec. 2015

Title: Instructional Technologist


Training college faculty and admin members for using Learning Management System and use of other technologies

Create and maintain appropriate documentation and tutorials on LMS best practices

Experience facilitating classroom-based training preferred

Conducting classroom workshop for adult learners

Conducting webinars/ online session for training

Providing in-person training with specific requirements

Providing technical help to faculty and the admin team

Facilitating students with the use of technology in the classroom and for learning

Creating workshop schedule

Managing the workshop with feedback, follow up and coordination

Creating MS Excel templates

Managing courses using Black board (Learning Management System)

Berkadia Commercial Mortgage - India Nov. 2013 – Aug. 2014

Title: Mortgage Banking Analyst


Analyzed the commercial mortgage for multi-family, senior housing, HUD (Housing and Urban Development), Mobile home parking, retail and office properties

Analyzed financial statements for Fannie Mae and Freddie Mac and generated into final summarization using given templates

Analyzed rent roll for Fannie Mae, Freddie Mac and HUD using template provided

Abstracted leases for commercial properties and government properties

Created Estoppel certificate for commercial properties, multi-family properties and government properties

Managed work flow of team using Salesforce software

Maintained the record of working leases and shared with the team

Communicated with the USA counter office for updating and submitting work done

Created check list for lease abstract for the entire team to improve quality

Trained and mentored the new associated for lease analysis, in-person and in classroom training

Conducted team meeting and prepared minutes of meeting

Contributed major ideas for improvement of team production and quality

Wells Fargo – India Jun. 2012 – Aug. 2013

Title: Associate Financial Analyst


Originated commercial mortgages using Rockport software

Analyzed underwriting of commercial mortgages – large loans, small loans and portfolio loans using Rockport software

Analyzed Trailing 12 statements, forecast budget and analyze year to date statements

Analyzed multifamily, hospitality, self-storage, industrial, retail and office property mortgage

Reviewed lease documents

Prepared third party reports

Serviced commercial rent roll for every quarter using C3 software

Analyzed financial statements for a commercial mortgage

Direct sign off loans to the front office in USA

Contributed and implemented the process improvement idea for more production and better quality of work.

Organized and managed office events like town hall, flash mob and team meetings.


Masters of Science in Instructional Technology

Touro Graduate School of Technology – NY

Bachelors of Commerce in Financial Accounting

Osmania University - India

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