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IT Systems Support

Lutz, FL
April 12, 2016

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***** ******* ******, *** **** Richey, Florida 34654



Accomplished professional and former business owner with more than 20 years of business experience. Highly skilled in the coordination of complex projects under intense deadline demands and under crisis conditions. Developed solutions and related training using technology and cutting edge business skills learned through self training and conferences. Incorporated passion for technology to an industry that was resistant to change and thus provided added value to customers and personalization of offerings to enhance customer satisfaction. Looking to use experience and drive for continuous improvement to bring added value to forward thinking enterprises.

Key Skills:

Coordination of complex projects under intense deadline demands and under crisis conditions

Remote and Phone Support

Microsoft Office Suite and Office 365

and Visio

Windows XP, 7, 8.1, 10 and Mac OS X

Dell Sonicwall

Sage 100 ERP Advanced and Crystal Reports


Microsoft Server

o2008 R2, SBS 2011, 2012 R2

oSharePoint, Active Directory

oIIS, CompanyWeb and Intranet

Conflict management and resolution

Team Building and Collaboration

Building and fostering relationships

Effective/persuasive communication style

Ability to quickly master new skills

Solid Written and Verbal Communication


Gator Cases, Inc January 2015 - Present

IT Support, System, Network and Database Admin

(Lutz, FL)

All Desktop Support including printers and other peripherals

Provision all new equipment as well as setup new users

Automated Report Creation and Maintenance (Excel, Access, and Crystal Reports)

24/7 support for Indiana Distribution and Manufacturing facility as well as remote Employees

Manage all servers for the company.

(DC, SDC, TS, Application server, File Server)

Managed Companywide Migration from Hosted Exchange to

Office 365.

Initiated Help Desk Ticketing System

Sage 100 ERP Advanced and Crystal Reports

GulfCoast Networking March 2014 – December 2014

System Engineer

(New Port Richey, FL)

System setup

System troubleshooting and repair

System Administration

Monitor Managed Services Portal

Network Administration

Onboarding Managed Services

Marketing and Public Relations

Roe Insurance


(Trinity, FL) January 2014 - June 2014

Consulted on data conversion from local to cloud Agency Management Solution(AMS 360)

MicroData Systems January 2012 - March 2014


(Port Richey, FL

Assisted with system setup, troubleshooting, and repair

Assisted with Network and System Administration

Retail Customer Service

Morgan Funeral Home and Cremation Services August 1991 - March 2010

CEO, CTO, Co-Owner, and FDIC

(New Port Richey, FL)

Responsible for HR, business planning, annual budgets, marketing, merchandising, and public relations

Responsible for general management of the daily operations including, bookkeeping, accounts receivables and accounts payables

Setup and maintenance of a 10 workstation network

Responsibilities included both direction of funerals and handling the sales process with each client family

Sold the business to local competitor in March 2009


University of South Florida Saint Petersburg December 2013

B.S., Business, Management Information Systems

Coursework concentrations:

Systems Analysis and Design (SLDC and Microsoft Visio for ERD’s)

Database Administration (Microsoft Visio and MySQL)

Global Information Systems

Information Security

Advanced Network Security (Pen Testing Tools and Network Security Procedures)

Pasco Hernando Community College May 2011


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