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Manager Customer Service

Lewisville, TX
April 12, 2016

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Jean John

Cell: 516-***-****



Seeking position with clinic or long term care or retail med. home practice with experienced staff and training.


Drug destruction for ALF, lop, work comp process

Compounding Rx topical, previous IV experience

Licensed to practice in Texas, Florida,New York

Experience with AS sterile facility Long term care facility

Qs1,Parata, Mckesson enterprise rx, digital rx, Word, Office, Google Drive Docs

Cures reports.

Herbal, Otc, Rx interactions provision to current patients


Bachelor of Science (BS) in Pharmacy, St. Johns University, NY

IV Certified. –National certification

Compounding Certified- low risk steriles Npta

Diabetes Management course and Anticoagulation course




2/ 2015-3/2016 Family Pharmacy- Dallas/Mesquite, TX

Pic/Pharmacy staff-

Assist in development of compounding facility.

Type, fill, count, retail insurance, Cures report for retail

Maintain perpetual control inventory. Daily drug order, pull expired

Recalls, returns, orders,dispensing/counseling, physician calls,shipping

1/2013-12/2014 Pharmacy Concepts Arlington, TX

Staff Pharmacist

Pharmacist for LTC facilities. Parata pass stocking

IV antibiotics preparation

Compounding formulations for long term care residents

Restock, data entry, error resolution and dispensing

Drug destruction for long term care homes and ALF and independent facilities


Pharmacist floater-Billing, verification, counseling, phone calls,immunizing

12/2011- 8/2012 Mi Doctor Clinic Pharmacy Dallas, TX

Pharmacist staff /manager

Clinic Pharmacy development and policy /procedure development.

Formulary Drug review development within clinic physicians.

Implementation of pharmacy systems and training of techs

Manage efficiency and profitability of new pharmacies .

Patient counseling, dispensing and clinical interaction with Physicians.

Non sterile compound. Marketing

07/2006-07/2011 Kroger Pharmacy Manager Plano, TX

Pharmacist Manager

Counsel customers on medication and medication interactions

Handle phone calls from Physicians and verify medication errors

Interact with insurance companies and advise customers on insurance related issues

Immunize customers and provide health screening services for blood pressure and Alzheimer’s

Maintain inventory without shrinkage and managing cost control

Manage profit margins of the store by effective drug returns management

07/2003-04/2005 Eckerd/CVS Pharmacy Tampa, FL


Customer medication counseling

Physician interaction for medication verification and fraud

Training Pharmacist interns and Pharmacy Technician interns on policy and processes

Enabling customer prescription refills and DUR

06/2002- 04/2003 CVS Pharmacy New Hyde Park, NY


Managed inventory and drug returns

Counsel customers and manage refills

Interact with Physicians by phone and facsimile

08/1998-05/2002 Eckerd Pharmacy Orlando, FL

Pharmacist/Pharmacy Manager/pic

Manage smooth workflow

Answer and attend to Physician calls

Train Pharmacy Technician interns

Sort and manage prescription insurance issues

Manage Inventory and drug returns

Involved with customer service issues refills

04/1996-05/1998 Jamaica Hospital Queens, NY

Pharmacy Intern

Prepare and manage treatment infusion drugs

Crash carts and writing up DUR for Jamaica hospital

06/1991-06/1998 Long Island Jewish Medical Center New Hyde Park, NY

Lab Assistant

File patient specimens and reports. Irradiation of blood products.

Data entry of patient information and insurance information

Determination of Rhig therapy for patients



Jerrod Robinson-Consultant pharmacist 214-***-****

Christina Samuel PIC, Pharmacist 214-***-****

Mark Webb PIC 817-***-****

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