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Customer Service Management

April 12, 2016

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Marisa Valdez

**** ******** ** *** * Moses Lake, WA 98837

H: 509-***-**** C: 509-***-****

Seeking to obtain a full-time position as a medical receptionist where I can utilize my education and strengths in public service.


■ Financial eligibility review ■ Customer service management

■ 50 Wpm/10 Key ■ Flexible and adaptable to changing environments

■ Organization & time-management skills ■ Ability to develop a trusting rapport with people

■ Problem solving in high-stress working conditions ■ Excellent Interpersonal skills

■ Office Orientation (phone etiquette) ■ Team Player/organized motivated

■ Confidentiality ■ Multiple project management

■ HIPPA Regulations ■ Spanish Bilingual/Bicultural

Proficient Computer Skills: MS Excel, MS Word, MS Outlook, and Internet Access


Four years of experience in human services & administrative services

Prepared required registration forms and processed payment of related fees

Examined financial eligibility for health services

Coordinator of schedules and appointments for entire staff

Assisted in translation of Spanish/English

Verified insurance and obtained referral if necessary

Received payments and handled petty cash

Managed details of in-house and off-site meetings, luncheons, calendars, itineraries, agendas and preparation of letters, memos and correspondence

Handled inventory and requisitioning of supplies; researched to secure savings on all items

Exercised independent judgment, decision-making abilities and high level of confidentiality

Collaborated with various levels of management to gather information pertaining to key issues

Acted as liaison between management and staff to ensure proper communication


Big Bend Community College, Moses Lake, WA 06/2012

Associate of Arts & Science Degree


All Heart Staffing, Certified Nursing Assistant, Moses Lake, WA 08/2015 to Present

Grant County Health District, PHA, Moses Lake, WA 03/2012 to 07/2012

Kadlec Clinic, Office Assistant, West Richland, WA 11/2008 to 09/2009

Moses Lake Clinic, Patient Representative, Moses Lake, WA 09/2003 to 02/2004

Samaritan Physicians, Receptionist, Moses Lake, WA 02/2002 to 08/2003

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