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Customer Service Manager

Location:
Houston, TX
Salary:
40,000 to 50,000
Posted:
April 12, 2016

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Resume:

Reuben Rudison, Sr.

**** ******** **., ******* ** 77026

Cell: 281-***-**** - acublv@r.postjobfree.com

Summary

Logistics Specialist focused on drafting persuasive and comprehensive information papers, feedback reports and

recommendations that influence company decision-making.

Dedicated Transportation Logistics Coordinator qualified in data management and anomaly-based analytics. Cuts costs

and improves efficiency through effective management, strategic scheduling and streamlined operations.

Highlights

Global logistics Ground and air transportation

Inventory tracking Shipment consolidations planning

Budget management Automotive logistics and procedures knowledge

Customer service-oriented Reverse logistics

Accomplishments

Increased personnel productivity by 75% by creating a progressive pay program that tied safety and customer service to

individual and team performance.

Awarded the premier HEL2 dispatcher with J.B. Hunt Trucking in the United States.

Experience

Dispatcher

May 2013 to June 2015

Noble Logistics Houston, TX

Defined appropriate metrics and measurements to drive results.

Manually created shipments, assigned carriers and dispatched shipments.

Completed and followed up on all registration and traffic documents.

Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.

Coordinated rush orders and order changes.

Conducted qualitative and quantitative analysis of logistics operations using simulation models and other tools.

Dispatcher

Lane Freight Houston, TX

Negotiated contracts with outside providers to minimize costs to the company and customers.

Oversaw scheduling for the day-to-day activities of 200 transportation employees.

Defined appropriate metrics and measurements to drive results.

Completed and followed up on all registration and traffic documents.

Forwarded client-related quality and service issues to the appropriate manager for resolution.

Wrote weekly and monthly global transportation reports.

Monitored shipments to guarantee on-time delivery.

Completed all necessary customs documents and other paperwork.

Fleet Manager

October 1988 to December 1998

J.B. Hunt Houston, TX

Conducted qualitative and quantitative analysis of logistics operations using simulation models and other tools.

Synthesized project findings into actionable recommendations with demonstrable effects on business performance.

Built partnerships with local organizations to increase company offerings and improve services.

Exhibited strategic leadership and foresight in support of long-range sales growth.

Prepared invoices for all customers in the logistics department at the end of every month.

Oversaw the organizing and product storage in stockyard areas.

Acted as a liaison between logistics, carriers and customers.

Reviewed new customer orders and requests and manually entered data into a centralized database.

Education

Associate of Science: Diesel Mechanics

Universal Technical Institute Houston, TX

Top 3% of class

Basic Vocational Certificate: Truck Driving

Coursework in Logistics and Transportation Technology

Coursework in Engineering Design and Machine Tool Operations

Heavy Equipment Maintenance Technology Certificate



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