HEMAN P. JOSHI

PHONE: 919-***-**** Cell: 919-***-****

E-MAIL: acubgl@r.postjobfree.com

UNIX – Linux – Network - System Administrator

I am a UNIX / Linux system admin with having more than 23 years of experience in IT field. Passionate about using my technical skills and abilities to resolve real time issues. Discipline to keep myself up-to date around my field of work. Willingness to learn any/all new stuff. My goal is to work in a challenging environment that will effectively utilize my technical skills and abilities, and provide me an opportunity to demonstrate my leadership skills.

QUALIFICATIONS

Highly organized, team player, results-orientated professional with a proven ability to implement IT standards, procedures and processes while improving system functionality.

I pleasure to find solution for given problem initially and do step by step documentation of solution and its procedure for team to follow

Expertise in site preparation, installation, administration, maintenance, scalebility, sizing, managing, debugging, diagnosis, troubleshooting, designing, configuring, hardening, performance tuning, documentation, reporting, tracking of procedure-solution, multi-tasking 24x7 support, project management, systems integration, strategic planning, procedures development under projects involving

OS: Machine Critical & Enterprise & VSOE HP UX 11iv1-11iv2,11iv3, RHEL (5.x, 6.x), AIX (6.x,5.x), Sun Solaris (2.6/7/8/9/10), Win NT (v3.51/4.0), Win 2000 (v 3.51/4.0), Novell NetWare (v 2.x, 3.x, 4.x), Cisco IOS (v 10.x and 11.x), Ubuntu, SuSE

Cluster: MC/Service Guard, VCS, Zones, LPAR

Virtualisation: HP Integrity VM, Virtual Server Environment, VMWare, ESX, KVM

Monitoring Tools: Tivoli, NetView, EPP, PCPMM, ITM, NetCool, BMC

Hardware: HP Integrity/IA64 – Blade System c-class 7000 Series, rx-8600 series, rx-6600 series, rx-3600, HP PA-RISC - SD32A 9000/800, rp-3440 series, rp-4440, rp-7410, rp-7420, Sun -V880, E6500, IBM - pSeries, various disk arrays, networking and peripherals hardware from IBM-Sun-Compaq-HP-In Reach, Cisco, EMC and other products families.

Software/Tools:, MC/Service Guard, Ignite, SGeSAP, SG NFS, WLM, vPar-nPar partition, APA port aggravation, Secure shell, Powerpath, Networker, SE, HP Software Distribution SD-UX, Blade Logic, TSM, TLSFTP, rsync, tftp, Visio, Citrix, CiscoView, cygwin, Exceed, office automation, send mail, Service Now, puppet and many others

Protocols: TCP/IP, DNS, DHCP, SSH, FTP, NTP, NFS and many others.

Storage:Local, SAN, NAS, LVM, VG, JFS

Console: HP Virtual Connect console, OA, iLO, BIOS Console

Others: Patch, FW upgrade, DR, SRDF, Dual boot, Incident and Change management, Trusted mode computing, Security, Shell scripting, project management, provide architectural inputs

PROFESSIONAL EXPERIENCE

Credit Suisse (RTP,NC)

Unix System Administrator, AVP Apr 2015 ~ Oct 2015

As part of UNIX team, I support day to day Admin work for more then 3000 servers run on various platform running most RHEL, CS Customized Linux, Solaris as well as SLES, VMWare ESX

Work on RFC, incident management, change management, PR, and SR using ITIL based Service Now (SNOW)

Work RPM/Patch management/Build server/Build VM using Blade Logic and other in-house tools

Support QUID, QMW and other quarterly exercise

Standardized and customization support for security and uni formality using puppet, in-house tools, script push and other various methods

Work with AD, NIS, NAS, NFS, LDAP, Solaris, SLES, Linux, Customized Linux, LVM, Veritas volume manager, Veritas Cluster, HP Asset Management, I2MS, Tectia SSH, PIX authentication, Sun Cluster

Work with Storage, dBa, App, MW, WM team and others to provide total customer satisfaction

Performance monitoring, using Tivoli, BMC, SAR, Glance Plus/UX, sysinfo and etc

IBM (RTP,NC)

HP L3 System Admin, SME & Unix Projects May 2012 ~ Nov 2014

Support project based work related to HP-UX and/or entire UNIX platform while supporting existing transition, steady state as well as decommission.

Work closely with project management team for the project planning, schedules, technical inputs, timely progress and closure.

HP L3 Sys Admin & Tech Lead May 2001 ~ May 2012

I have design, site preparation, physical install, OS install, hardening, configure, maintain, health check, migration, patching and even decommission

HP VM Host & clients, vPars, nPars, Blade Server, VC, iLOs,

160+ HP MC Service Guard clusters with multi packages (Oracle, SAP, SyBase, stand alone) on each.

300+ HP server including nPars, vPars, VM host as well stand alone.

Supports HP-UX while handling machine critical and enterprise level HP-UX OS (11i v1, 11iv2 and 11iv3)

Working using ITIL model for Incident management, change management and project management.

Collaborates with different team like storage, dBa, apps, MW, WM team and vendors to provide total customer satisfaction by finding and implementing solution for given problem in timely fashion.

Created and implemented Ignite setup, configuration, process and troubleshooting while demonstrating use of Ignite in a DR process. Was part of team created script/testing/implementation of dynamic root disk kind scenario using script

Administers installation, designing way and process, creation, maintaining, and troubleshooting problems with multiple HP HW platform including multiple Super Dome, RP series (PA-RISC) RX Series (Itanium)vPars, nPars,

Manages Firmware upgrade, patch analysis, patch installation and process

Performs performance tuning and monitoring using Kernel parameters using SAM and command line, Tivoli, BMC, SAR, Glance Plus/UX, sysinfo and other many tools data and suggest changes for better performance

Storage using mostly LVM, VxFS, HFS, ext4-3-2, VG

Tested, planned & executed disaster recoveries, contingency failover scenarios. Created, maintaining and work with many various documentation and procedure.

Knowledge of EMC DMX and EMC Symmetric disk arrays, HP disk arrays, and working very closely with EMC on various space allocation/design projects including BCV, SRDF, Networker backup

Experience in UNIX system administration including the platforms Sun-Solaris 5.x,8,10 RHEL 5.x, 6.x, AIX platforms 5.x, 6.x, including some experience with HMC and HACMP, Ubuntu, SuSe.

Worked with in supporting NFS, NTP, NAS, SAN, DNS, DHCP, NIS, Backup using Networker (SNAP, SRDF, BCV, Clone), TSM, 24x7 Help Desk / Data Centre, EMC Powerpath, SAN Multipath, TCP/IP, sshd, KVM, Lotus Notes/Domino, OS-Hardening, on-call paging, user and group management, Samba, Mirroring and etc

Worked through entire life cycle of application, hardware, data centrer refresh

On-Site Sys Admin, Tech lead Jun 2000 ~ May 2001

Supports HP-UX, Sun Solaris, and AIX while handling machine critical and enterprise level HP-UX OS (11i) from Installation to troubleshooting, including maintenance, health check, migration and patching

Provided local and remote support for the server farm which includes the network, connectivity (include Xylan Ominiswitch model 5 and 9 with lots of other ATT connectivity and other network devices like Cisco 4000,2600,3600,7206 series routers, Nokia and IBM Firewall, IBM e Network Dispatcher and Cisco Local Director and etc…) and more than 1,000 Servers with different OS platforms, including Windows NT, Sun Solaris, IBM AIX, RHEL, HP-UX while being monitored by Tivoli / Netview / Xvision as well as manually (Proactive monitoring) also, which generates alerts to Customer Support System as queued problem tickets

Installed and maintained Windows NT and 2000 in stand alone, Server, Cluster, Load Balancing environments with application software such as IIS, MS SQL, Active Directory, Carbon Copy, IBM Desktop and others

Worked as an on site (Universal Server Farm) System Administrator and Network support for all the Servers and Networking equipment located in IBM Raleigh Farm as to provide faster level III support response to the alert to achieve minimal downtime for the customer

Served as Level II System Administrator for GM account in IBM-USF, worked all i.e. monitoring, worked on automated alerts, worked on change, customer calls level II works, as well as worked extensively with Tivoli monitoring, auditing, validating, updating and ADSM/TSM.

Helpdesk level 1,1.5,2... Tech Team Lead (IBM) Feb 1999 ~ Jun 2000

Involved in the Helpdesk Operation activity and level2 support for the large IBM customer base with a various network and OS Platforms (SUN, AIX, MS Win NT-2000, HP-UX, RHEL) consisting of working with customers directly or with real-time automated alerts, as well as need to maintain communication with the team of focal accounts managers, infrastructure team and local admin/network team engagements

Successfully achieved a excellent stand by timely & efficiently handling of maximum numbers of alerts to such a level to have them have “Heman Joshi” awards every month to close most tickets in month

THE COPY CAT, LTD. (Nairobi - Kenya)

Senior Network Specialist / System Administrator Jun 1996 ~ Feb 1999

As Senior Network Specialist /Administrator I executed following activities and efficiently handled major projects using Cisco Systems / Lucent Technologies / MS Windows Products.

Held accountability for the design, installation, troubleshooting, and support for the Cisco Systems products under WAN and LAN.

Configured and demonstrated VoIP first time in East Africa, using Cisco 2600 Router connected using leased line and connected locally to EPABX.

Provided, Installed, configured and Maintained country wide WAN solution with routers such as high end routers 7200 series to small 1600 series routers, configured using leased line, satellites links, demand dial-up network setup, X.25-HDLC-PPP-EIGRP-RIP-Serial/Modem communication, access lists.

Designed, Installed, Configured and Maintained Building LAN using Lucent Technologies Structured Cabling System (SCS) using Cisco Core Fibre and Copper switches.

Maintained DEC Clusters including TRU-CLUSTER as well as Novell Servers.

Fostered the installation, troubleshooting and for the Servers & all Peripherals under Windows Workgroup/95/NT/Client-Server and Novell NetWare Platform and application software.

COMPUTER WORLD (Baroda - India)

Senior Support Engineer Apr 1992 ~ Jun 1996

Oversaw the installation, maintenance, performance tuning, and trouble shooting of both hardware and software from various vendors and self assembled machine.

Handled and trained 4-6 Support En. for maintaining setup base of about 2,000 system and peripherals.

Design, Installed and Maintained more than 50 LANs sites on various platforms like Novell NetWare network, Windows Networking, Peer to Peer Networking through Novell DOS.

Co-axial to twisted pair cabling, ARCnet and Ethernet using repeaters, bridges, Ethernet hub as network component.

Installed and maintain sites using VSAT network terminal for Bombay Stock Exchange.

Involved in the design, installation, troubleshooting, and support of most of the System Hardware i.e. PC XT to Pentium, Peripherals i.e. Printer, Modems, Scanner, IDE, Hubs, NICs, Multi Media, Graphic Card and etc. and software i.e. MS Windows, Ms Windows for Workgroup, Windows 95, Ms Office, Novell Network, Corel Office, CAD, PC Plus, PC Anywhere, and MS DOS, Dr DOS, Anti Virus Software, NDD, QAPlus and other many utility software.

EDUCATION / TRAINING

Diploma in Electronics and Telecommunication, Bangalore, INDIA. & Post Graduate Diploma in Computer H/W Maintenance, Bombay, INDIA. (Equivalent to Bachelor in USA as per education evaluation)

Training : ACRC (Advanced Cisco Router Configuration), ICRC (Introduction to Cisco Router Configuration), SYSTIMAX SCS Design & Engineering, SYSTIMAX SCS Technical Support, SYSTIMAX SCS Wave LAN Technical Support, Network: Installation and Administration, Technical Web Support: Web hosting specialist / operations / level 2 support, High end Server / Desktop / Network / Communication / Novell / Intranet and Internet Concept / Ethernet Switching / VLAN, Windows NT, AIX4-System Administration (Q1114), AIX4-Advanced System Administration (Q1116), AIX4-Configuring TCP/IP (Q1107), AIX4-Performance Management (Q1128), Hands On with MC/Service Guard (HP), HP-UX partition management with vPars/nPars (HP), Performance and Tuning (HP), Sun Fire ™ High-End Server Administration (Sun), Various in-house training on the processes / Customer satisfaction delivery (IBM), Various training on HP-UX, VC, OA, WLM, ITIL, SA&D, Change/Incident Management, Microsoft and many small and mandatory training

CERTIFICATIONS: ICRC: Kenya --- ACRC: South Africa CCNA 2.0: USA (expired 2003)

REFERENCES AVAILABLE UPON REQUEST

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