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Customer Service Care

Reidsville, NC, 27320
April 11, 2016

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For the past several years I have spent my time as a stay at home mother, military wife, and volunteer. I have managed every aspect of our lives, all the while trying to develop and become more knowledgeable, to one day reenter the workforce. My family and I are currently transitioning from the military lifestyle and I am prepared and motivated to contribute my skills, while I complete my degree. To all who know me, I am considered to be a highly motivated, personable, driven, organized, relatable, and sincere person. I am currently enrolled in my second year of college at Liberty University to obtain my Bachelors of Science in Psychology.

I am very eager to contribute my skills and further develop my abilities. I am excited to demonstrate my positivity and helpful nature to the overall objective of your business. Terri Mace

TERRI MACE 1101 Cypress Dr. Reidsville, NC 27320 910-***-**** OBJECTIVE

Currently pursuing a career, where I may use my previous knowledge, competencies, and skills that will contribute to the success of the organization’s overall objective and goals as well as help further develop me as a healthcare professional.


Proficient in Microsoft Office

Superior verbal and written communication skills

Excellent organizational abilities

Strong workplace competencies

Highly compassionate, empathetic, and eager to help others

Exemplary customer service techniques


Fayetteville State University

August 2017 Bachelors of Science in Nursing

Kaplan University

January 2014-August 2014 Bachelor of Science in Health Science

Military Spouse Unit Treasurer Course 2009

Military Spouse Unit Leader Course 2010

Military Spouse Secretary Course 2010

Military Spouse Battalion Treasurer Course 2010

Military Spouse Battalion Care Team Training 2010

Army Family Child Care Certification 2010

USDA Certification 2010

First Aid/CPR 2010

First Aid/ CPR 2011

First Aid/ CPR 2012

Ashley Belton

Terri Mace


Annie Penn Hospital- Emergency Department


Admissions Services Associate

A fast paced environment where it is essential that I think fast and on my feet. Responsibilities include: Patient check-in, payment collection, insurance verification/billing, organization of work space, and overall self- accountability.

Fayetteville Family Chiropractic


Chiropractic Assistant

Efficiently maintained exceptional customer/ patient services. Was responsible for checking patients in, scheduling payments, scheduling future appointments, taking insurance information, maintained organized work space, was responsible for entire front office cleanliness and organization. Camp Casey Elementary School Camp Casey, South Korea Volunteer 2012 – 2014

Worked effectively to assist teachers in the completion of tasks regarding the students. Provided children additional guidance in their daily learning.

1-38 Field Artillery Battalion Camp Casey, South Korea Volunteer Family Readiness Group Leader 2012 – 2014 Worked alongside field grade officers of various ranks to plan, organize, and carry out fundraisers and social gatherings in the community. Keep accurate records of all incoming and outgoing funds regarding unit activities. Complete quarterly assessments of accounts. Organized volunteers and schedules for volunteers needed for each individual function or activity.

1-14 Field Artillery Alpha Battery Ft. Sill, Oklahoma Volunteer 2009 – 2012

Managed military spouse volunteers for the unit and worked efficiently with field grade officers of various ranks, to carry out the overall unit objective. During any deployment of the unit, it is the responsibility of the Military Spouse Leader to plan monthly spouse meetings, organize activities for families, and direct any issues that may arise to the proper channels.

Operation Homefront, Oklahoma Lawton, Oklahoma

Volunteer Coordinator 2010 – 2012

Managed military spouse volunteers for the organization. Helped to manage large-scale events for the organization which supported military families.

Army Family Child Care Provide Ft. Sill, Oklahoma Owner 2010-2012

Provided each family/ customer with top-quality service throughout their time in my care. Worked effectively with customers to ensure their specific, individual needs were met. Provided special needs care, full-time care, part-time care, drop-in care, on- call care and long-term care. Worked specifically with military families in need of mission essential care. Ensured all medical records and vaccine records of children were kept up to date, as required by Family Child Care guidelines and expectations.

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