Maureen R Satchwell
Key Qualities: Adaptable, High energy, excellent communication skills, Responsible, organized, detail oriented, enthusiastic, and motivated.
ENVIRONMENTS TOOLS & APPLICATIONS
Silver Spring Networks, Mainframes, CaliberRM, Quality Center/ALM 11.0, SharePoint, Field Service Unit (FSU), Meter Mate, 1132com, Communication Tester, MeterCat, MS Office, PowerPoint, Visio, Access, Excel, FileNet, Windows NT/XP.
Globe Institute of Technology - June 2002 Bachelor’s Degree – Computer Information Systems
SR. QA Test Analyst, Duke Energy, FL June 2012 – November 2015
Worked on the Next Generation Demand Response (NGDR) project as AMI Test Analyst (Advance Metering Infrastructure). This is a utility company that was introducing and installing smart Meters for their customers. These meters are designed to operate in a Mesh Network. They are called smart meters as they have NIC cards and Firmware which enables them to communicate to other meters within the Mesh Network.
Wrote comprehensive test cases that supported the metering business unit and proved all the managed risks associated with testing and took preventative measures to make sure milestones were met.
Manages testing activities in project.
Reports status of testing projects. Identify report, retest and track all defects.
Responsible for supporting, planning, design and execution of system testing on simple to complex implementation.
Elicit business requirements from project sponsors through a variety of means including formal interviews, BRD – Business Requirement Documents, JAD sessions, reviewing previous documentation etc.
Responsible for performing system testing by executing test cases and test scripts along with identifying any defects and formally documenting defects in a defect tracking tool.
Meet with developers and business so that I can best understand and represent their needs.
Performs quality audits across the various IT functions to ensure quality standards, procedures and methodologies are being followed.
Analyzed and reviewed user/business requirements and functional specs documents, detail design documents, to ensure that requirements were testable.
Participates in requirement analysis
Worked collaboratively within the IT department and business units to execute and validate test cases based upon system requirements.
Identified and track improvements to testing process and worked towards project implementation.
Validated that user expectations were achieved during the testing process.
Attended meetings, project reviews and updated test cases when necessary.
Used utility tools to read meters, upgrade/downgrade firmware. Created export jobs, schedules, reports, Demand Reset, and create events. Upgrade/downgrade NIC Firmware, set time, and changed billing cycles on meters.
Was responsible for onboarding of new employees, take pictures for ID’s, send in request forms for access to log in to databases and applications.
Walked through security procedures, exit and meeting place locations in case of fire or other emergencies.
Whitney National Bank, New Orleans, Louisiana August 2010 – March 2012
Sr. QA Test Analyst
Purpose: This project was implemented to convert the Core Processing System of Whitney National Bank ‘Jack Henry’s “Silverlake”’ to replace it with “Fidelity” system.
Managed twelve (12) testing analyst with day to day workload (assignments).
Reviewed training manuals to learn workflow process of all accounts such as Deposits, Withdrawals, IRA’s CD’s investments, General Trust Funds, Living Trust, and Trust Fund for children and Estate Planning.
Responsible for the creation of all Security and Deposits Test Scripts creation, and assist in testing them.
Generated plans for project, test scripts, schedules, workflows, and all documentation to complete testing through to conversion.
Test in Production, development, UAT and mainframe environment.
Uploaded from excel spread sheets in ALM Quality Center, run these scripts through QC for validation.
Assisted in validation procedures and results.
Israeli Discount Bank, NYC, New York, February, 2010 – June 2010
FileNet Consultant Manager
Used Document Management software Kofax to capture, automate and accelerate business process by capturing all paper documentation, electronic documents and forms, and transfer them into accurate and actionable information.
Scanned thousands of documentation on a daily basis for information will be available for instant access to all authorized IDB personnel.
Prepared and mailed tax information for customers and pulled customers account files that were close and removed them from files.
Environment/Tools: MS Office 2007, Word, Kofax, Excel, Outlook & PowerPoint.
Department of Buildings, NYC, New York, May 2007 – February 2009
eFiling Manual QA Tester
This project was implemented to modernize Department of Buildings outdated system by which the eFiling community filed for job applications. This system will allow the filing communities the ability to create job applications electronically that is automatically put through consistent integrity checks. Filers will no longer have to go in person to file job applications or to find out about issues such as problems with a particular address or if a required part of a form was inadvertently omitted. In addition, eFiling will immediately provide filers with the fees due with the application to be filed based on the information the filer provides, increasing fee transparency, and when the filer arrives in person to complete the job application filing they started in the eFiling system from home, their application can be processed faster since the data entry and computer error-checking has already been performed, and available in DOB system for upload. This enables them to spend less time on lines and at customer service windows.
Analyzed, reviewed and documented user/business requirements and functional spec documents.
Created scenarios to test all functionality of the application and wrote complicated quires manually for validation of data. Also updated DOB user requirements and documents all changes.
Assigned peers with tasks on a daily basis.
Attended project meetings, release meetings, and QA status meetings.
Performed all necessary type of testing, including manual, unit, web, functional, Mainframe, regression and integration. Test in Production and Development environment.
Citi Group, Long Island City, New York September 2003 - May 2007
QA Test Lead
Projects I worked on: LLT - Landlord Trust, AOM - Account Opening & Maintenance
BPMS - Bill Payments Merchant Services & CBUSOL - CitiBusiness Online, eForms - Electronic Forms. RPS -Citibank's Retirement Plan Service and 1099 Tax Reporting.
Managed sixteen (16) testing analyst with day to day workload (assignments) from different locations within the US and overseas.
Sat in on interview panel to valuate and ask questions of new employees for hire.
Evaluated Requirements and make decisions on how much time is needed to write scripts for such requirements taking into consideration bugs reporting and other issues that may arise, and submit time frame to PM for performing these task
Supervised, coordinated, and monitored the daily testing activities during various testing efforts.
Analyzed and reviewed the user/business requirements and functional specs documents.
Generated test cases for complex business applications, plans for project, test plans, schedules, workflows, and all documentation to complete testing in UAT.
Managed multiple existing projects, understand and documents all business requirements for projects.
Reports status of testing projects. Identify report, retest and track all defects.
Coordinated with Team and other project managers for weekly status reports.
Prepared project plans for review on weekly basis to be presented at status meeting.
Responsible for writing new scripts for change controls as new changes are made.
Attended business meetings for update to evaluate that targets are achieved on time.
Attended weekly conference meeting with project managers and team leaders from Ohio, San Antonio and other locations in NYC.
Reviewed internal test plans and worked with developers for external review on test plans and test cases.
References available on request.