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Analyst/Trainer for Airline Industry and Healthcare Industry

Metairie, LA
April 10, 2016

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Highly motivated IT professional with more than 10 years of experience in Information Technology as an Analyst/Busines-Product Specialist/Manager and Trainer; providing support, training and working as a Technical Analyst supporting multiple systems. I have worked in Clinical Healthcare IT for the last 5 years.


Nextgen Certified Professional - EHR

Experienced with Gap Analysis and training for NextGen version 5.6 to 5.8 Upgrades and KBM 8.1 to 8.3.10

Participate in the planning, development, training, implementation, evaluation, and maintenance of NextGenv5.8 and KBM 8.3.10 as it relates to Meaningful Use Stage 1 and 2

Troubleshooting specialist via Oshlink testing environment

Heat ticket specialist for escalating issues

Familiar with Epic Sherlock Testing system

Responsible for conducting Epic End User classroom training for CPOE Orders

ClinDoc applications; class sizes varying between 2 – 20 physicians, surgeons, nurse practitioners and physician assistants at several Ochsner facilities

Gap Analysis for NextGen KBM8.3.8 updates

Facilitates communication between the clinical end users - physicians, nursing staff, physician assistants, medical assistants, nursing care practitioners, and ancillary staff

Senior NextGen Trainer with over 4 years of Clinical Healthcare IT training including NextGen, Epic and Medhost

Upgrades Lead training for Pediatric clinics within the CHMPC hospital system

Experienced with Meaningful Use Reporting for Stage 1 and Stage 2


General Dynamics Information Technology– New Orleans, LA December 2015 to Present

Business Analyst - Government

• Develops computer system and software specifications using an Agile/Scrum methodology.

• Reviews, analyzes, and evaluates existing and proposed changes based on needs and requirements.

• Elicits, gathers, documents, and analyzes business requirements and process workflows.

• Creates and updates documentation (e.g., requirements analysis, use cases, user stories, and level of effort/resource estimates) for existing and new complex computer systems.

• Analyzes detailed system factors, including input/output requirements, information flow, hardware/software requirements, and reliability characteristics.

• Ensures business objectives are accomplished and aligned with overall business strategies.

• Works with Subject Matter Experts (SMEs) and other stakeholders to gather business processes, business requirements, identify and mitigate risks, and coordinate project plans.

• Defines scope and objectives; analyzes business processes; documents requirements; identifies and mitigates risk, resolves system design problems; and coordinates project plans.

• Works as part of a team to perform quality assurance reviews of specifications for internal and external delivery

• Works with the various teams to troubleshoot and provide technical support.

• Works with team members to develop, enhance, and maintain analytical tools (e.g., Team Foundation Server (TFS) for requirements specification and management) for use in designing and redesigning systems.

• Works with multiple project teams to develop and implement solutions.

• Delivers requirements related project artifacts.

Intellect Resources – St. Tammany Parish Hospital – Covington, LA Contract

November to December 2015

Epic Go Live Support

Provided go live support to the providers in CPOE for Emergency Department and Hospitalists.

Assisted physicians with orders and in customizing smart phrases, order sets, and templates.

Preferred Solutions – UHS – Binghamton, NY Contract August 2015 to September 2015

NextGen Healthcare IT - – Lead Classroom Training and Go-Live support of NextGen upgrade from 8.3.4 to 8.3.10. for 65 clinics going live simultaneously. Training for NextGen Share, new Problem List functionality; new Order Management functionality; new Workflow (Inbox) functionality and new Telephone modules/templates, and ICD-10 Dual Coding Tool for in 8.3.10.

Preferred Solutions – Oakland CA Contract June 2015 to August 2015

NextGen Healthcare IT Support

Provide at the elbow technical EHR software activation support services and classroom training StarPoint facilitation assistance to nurses, doctors and other clinical staff as directed by Client Management for their NextGen Ambulatory Go-Live Project.

Assist with any other non-patient care activities as requested that will provide value.

Starpoint/Siemens - Hartford CT Contract Nov. 2014 – April 2015

IT Trainer/Business Analyst, NextGen

Translated NextGen v5.8/KBM 8.3 functional requirements into Workflow analysis documentation using Visio for NextGen Ambulatory Clinics and Specialties.

Documented requirements, systems analysis, business processes, data, applications and systems interfaces; and how they interrelate into NextGen functional documentation for NextGenv5.8 and KBM 8.3.10

Prepared, facilitated, coordinated and supported training for multiple types of end-users on how to use applications, all NextGen Applications, templates and documents as requested.

Participated in the preparation of fully integrated testing scenarios.

Participated in the designs of end-user training and curriculum for applications and systems. Participated in the initial rollout and ongoing training of the user community.

Rooted in Healthcare-ESD IT, Albany NY Contract Sept. 2014 – Oct 2014

NextGen Activation Consultant

Provided training to facility resources, thus reinforcing prior education and training

Provided support for clinical and operational process behaviors as part of the Go-Live process

Provided one-on-one guidance with physicians, nurses, and other staff to assist with questions or procedures

HSM Consulting, OB/GYN, Rochester NY Contract Aug. 2014 – Sept. 2014

NextGen Consultant

Provide NextGen Training and Support for 8.3, 5.8 for Ambulatory, Hospital and Community Connectivity environments.

Helped support the focus on Meaningful Use for the exchange of Health data between providers; labs; and pharmacies; and to receive EHR incentive payments.

Trained and supported customization templates for OB/GYN specialties focusing on documenting the elements of SOAP and obstetrics templates.

Intellect Resources, Alpine Texas Contract April 2014 – Aug. 2014

IT Consultant, Medhost Electronic Medical Records System

Implemented MEDHOST Enterprise Software applications.

Trained classrooms of clinical staff on MEDHOST CPOE; Clinical Reconciliation and Physician Documentation.

Provided Elbow to Elbow support for MEDHOST Go Live.

Trained Immodal Fluency Dictation Software

Childrens Hospital of Louisiana, New Orleans LA Feb. 2013 - April 2014

NextGen IT Analyst/Trainer

Provided NextGen maintenance for Meaningful Use Reporting for Stage 1 and Stage 2.

Generated Crystal Reports for reporting Meaningful Use Core/Menu Objectives. Generate Health Quality Measures (HQM) reports.

Participated in system testing process for new functionality or system upgrades.

Performed gap analysis (including scripts, timing and resources) needed to compare the customized 8.0.1 templates to the 8.3 templates customization.

Provided insight to which fixes or updates require SQL Stored Procedures and Triggers adjustment or document builder input.

Investigated and made recommendations on new performance methodologies and application design.

Assisted with coordinating requests by CHMPC clinics for system modifications and enhancements.

Maintained an issue knowledge base to document specific training issues related to the application.

Created documents and documentation procedures for various NextGen training sessions (Orientation, Advanced, Refresher classes, Helpful Hints, Frequently Asked Questions).

Conducted classroom style training for users including setting up and populating electronic training environment, coordinating access with IT security team.

Supported Super Users as necessary to maintain ongoing ability to actively support end-users.

Intellect Resources-Ochsner, New Orleans LA Contract April 2012 to Dec. 2012

Epic Electronic Medical Record Systems Credentialed Trainer

Conducted Epic End User classroom training CPOE applications-class sizes varied between 2-20 physicians, surgeons, nurse practitioners and physician assistants at several Ochsner facilities.

Supported Epic Go Live for Ambulatory in Cardiology, Gastroenterology Pediatrics; and Family Medicine modules/workflows.

Demonstrated classroom experience as Lead and Support for physicians and surgeons. Trained Clinical Staff on Epic system on Inpatient and Ambulatory Support at Mount Sinai Hospital in New York, New York (June 2012)

Displayed a solid knowledge and skill set for Epic system build/trouble shooting to input Heat tickets.

Ochsner Health Center, New Orleans LA March 2011 – April 2012

Technical Support Specialist, Healthcare Information Systems

Troubleshooting specialist via Oshlink testing environment.

Heat ticket specialist for escalating issues.

Participated on the Epic Go Live Help Desk for the Northshore Hospital in Slidell, Louisiana

Acted as a technical resource in assisting users to resolve hospital-related equipment and software issues for OCW, HIS, Allscripts, Krewe and Printing issues for all Ochsner locations

Implemented solutions or notifies escalation specialists as required via HEAT tickets.

Remote access via Landesk into customer computers to install, configure, and troubleshoot hospital applications/software and printers

Served as the first escalation point for more complex technical support issues.

Pam Lab, Mandeville LA 2010 - 2011

Inside Sales Representative

Educated Doctors’ offices on medications and therapies that Pam Lab offered

Managed doctor accounts via IMS database

Majestic Media Solutions, Atlanta Georgia 2001 – 2009

Marketing Manager

Designed and implemented creative marketing tools to reach targeted audience

Ensured that all marketing projects stay on schedule and within budget

Researched and developed media plans, identifying target audience and ideal media outlets

Recommended media mix and frequency as appropriate to client budget and objectives

Worldspan/Travelport, Atlanta Georgia 1999 - 2001

Senior Systems Analyst – Airlines Industry

Managed 14 Structured Messaging Interface (SMI) International accounts

Produced, designed, customized, enhanced and implemented SMI messages

Provided first-level technical support for Global IT Infrastructure supporting International accounts in assisting to resolve software issues (client/server environment)

Provided daily, weekly and monthly generated system reports to ensure ongoing maintenance of security policy & procedures for compliance

Traveled to Paris, London, Manchester, Frankfurt and Amsterdam locations to support & train clients

Test customization fixes with Outside View (web connectivity host application)

Provided training on web messaging products to customers and internal departments

Provided consultation to customers’ development and intervention of their internet design and flow application including which SMI message sets to use

Delivered presentations to potential web messaging customers

Worked closely with Project Management team to set up tandem for the new SMI environment

Proactively worked with Business units in gathering customer requirements for the best web messaging product solution for the customers’ business and Internet Connectivity

Worldspan/Travelport, Atlanta Georgia 1996 - 1998

Onsite Training Instructor – Airlines Industy

Conducted training at new customer locations or all Worldspan products

Developed, planned and customized training strategies and material to ensure a smooth and effective transition to the Worldspan System.

Conducted specific onsite training at various customer locations when new products introduced

Maintained thorough job knowledge on all features, benefits and functionality of the Worldspan system and products

Maintained a thorough knowledge of travel agency operations and internal automation tools and software


Delta College, Computer and Information Sciences Graduated 1986

University of Missouri-Columbia, Computer Sciences Attended 1982-1984

Training Courses

New Horizons Classes, Metairie, LA -MCTS SQL Server 2008 Implementation & Maintenance

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