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Quality Assurance

West Warwick, RI
April 10, 2016

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To obtain a position where I can maximize the use of my multifaceted management skills include; quality assurance, program development, training experience, customer service, and successful track record in Lean Six Sigma methodologies.


Over 16 years of management experience with emphasis on quality control, utilizing expertise and knowledge in:

Certified Six Sigma Green Belt


Process Improvement

Database Management

ISO-9001:2000 Certification Management

Scorecard Development, Tracking & Reporting

Inventory Management

Strategic Planning

Root Cause Analysis

Key employee recruitment, Team Building

Documents Control



Conducted process mapping and time/capability studies to improve throughput by 26%, eliminate bottlenecks to ensure adherence to customer specifications

Reduced Lead Time by 1 week by using Value Stream Mapping and attacking high waste areas and eliminating Work In Progress stages

Lowered product returns by 12%, savings $60K per year. Cut number of complaints in half by accelerating response times to customer inquiries.

Cut product replacement cost by 25% and increased on-time delivery from 80% to 95% using Kaizen approach to quality issues rooted in manufacturing.

Incorporated Six Sigma methodologies to solve a range of design and manufacturing problems

Professional Experience:

Rosco Manufacturing LLC Quality Assurance Manager August 2015-Current

Managed a team of, 2Quality Technicians and 4 Incoming and Process Inspectors, assigning the Quality team with the daily assignments, while also performing the companies Annually Performance Reviews

Prepared PPAP for all new products and also prepare FAI’s

Created and Implemented SPC Charts, Control Charts, Process Flow Diagrams and FEMA, PFEMA and Control Plans, Work Instructions and Inspection Plans.

Managing training Document Management System and Quality Management system for all departmental employees

Provided coaching to personal on Quality systems (QS) to include document control and training. Acted as liaison with electronic quality systems vendor (s).

Work with Plant Manager and Safety Officer to keep a safe work environment

Work with Production Line Supervisors to conduct root cause analysis, carry out corrective and preventative actions.

Responsible for establishing, implementing, and maintaining Quality Assurance/Management System including Documentation and Records Establish, implement and maintain the “Quality Management System” in accordance to ISO 9001:2008

Requirements planning, schedule and supervision for internal and external audit programs for improving the system of quality and assure the quality of services and products to ensure maintenance of compliance.

Sensata Technologies Quality Assurance Engineer/Quality Assistant Manager October 2012 – August 2015

Supervised a team of 1 Quality Engineer,1Supplier Quality Engineer, 3 Quality Technicians and 4 Incoming and Process Collaborate with the customers’ quality and engineering personnel to determine critical part features and review manufacturability of design, make recommendations to modify customer part specifications and tolerances as necessary to support cost effective production

Provide engineering support to operations ensuring consistent application of quality techniques

Resolve quality issues of capability, tolerance, and materials related issues by identifying problems, examining solution options, implementing action plans, and providing resources

Conducted process mapping and time/capability studies to improve throughput by 26% eliminated bottlenecks and ensure adherence to customer specifications.

Organized PPAP submissions to Tier one and Tier two customers, with no PPAP rejections for product or documentation

Participate in the development of Failure Mode and Effects Analysis (PFMEA) and PPAP documents for new product launches to meet customer requirements

Customer liaison for PPAP/APQP, discern root cause analysis by applying analytical tools. Provided expert resolution and problem solving skills to non-conformance/non-compliances (CAPA).

Determine when process stability and capability studies should be performed on existing processes. Review and analyze results, recommend changes to processes based upon findings and perform follow up to verify effectiveness

Trained as a Lead Internal Auditor ISO 9001-2008 & participate in quality reporting & management review process

Trained and supervised Quality Technicians on quality management system standards, polices, and procedures; automotive quality standards; and OEM requirements.

Monitor the Periodic Review Matrix to ensure repetitive quality requirements are met

Manage quality metrics and present findings and recommendations to the management review team

Prepared procedures and reports on quality trends and other performance measures

Experience in Oracle, Track Wise, Agile, and Art Cube

Facilitate and promote use of appropriate problem solving techniques for effective root cause analysis and successful corrective action

Maintain and improve ISO / TS16949 Quality Management Systems (ISO / TS Rep) - Plexus ISO / TS Internal

Auditor (Lead)

Prepare and submit customer PPAP’s for new / modified products (Toyota, Nissan, Ford)

AS-9100 Certified Manufacturer of aircraft circuit breakers and sensors. (ISO / AS Rep)

Coordinate with Sales, Purchasing, Engineering, Production, and Tool room to resolve customer complaints and concerns

Evaluating the over time reduction for QA department, conducting weekly Safety meetings to QA personnel

Interviewing potential candidates in order to fill our QA openings

Updating product specifications (SOP’s) managing the Hold –Release program

Wolverine Joining Technologies Quality Assurance Engineer July 2011 - October 2012

Performed Incoming, In Process inspections & daily audits, as well as Quarterly ISO 9001:2008 Internal Audits

Prepared PPAP for all new products and also prepare FAI’s

Prepares quality documentation reports by collecting, analyzing, summarizing trends, failed processes, stability studies, recalls, corrective actions

Trained as Lead Auditor for ISO 9000 and ISO/TS 16949. Successfully managed the Quality Management Systems which resulted in recertification

Trained as a Lead Assessor for ISO 9000 and ISO/TS 16949. Successfully implemented the Quality Management Systems as several locations which resulted in registration of ISO 9001 and ISO/TS16949

Training new employees on the use of quality measuring instruments, reported weekly Quality metrics in the production meetings

Organized and reporting the company’s weekly DPPM’s to management

Achieves quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change

Use of Lean Quality Tools (PFMEA, Pareto Charts, Fishbone Diagrams, 5S, 8D, Sig Sigma Methodology)

Responsible for training 4 Incoming inspectors, while evaluating their performance level

Lead quality auditor, trainer for internal and external audition practices, and trainer for the company’s internal quality management systems requirements as well as OEM customer requirements.

Micro Group Inc. Quality Assurance Supervisor October 2008- July 2011

Supervised and guided 4quality Technicians, 3 Inspectors to establish quality standards as per industry and market requirement

Directed employees to ensure highest standard of quality so that the organization meets both internal and external requirements – Ensured that all quality standards are met by all departments, by explaining the importance of maintaining quality standards

Proficient knowledge as well as experience creating inspection plans through IQS systems

Supervised 4 inspectors, 1 quality specialist, and 1 document control specialist while directly managing the Quality Control Laboratory activities and personnel; ensuring compliance is maintained with cGMP, ISO-Standards 9001:2008, ISO-13485

Ensuring quality assurance objectives, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning, enforcing policies and procedures

Lead a team to identify and eliminate waste using Lean Manufacturing principles and techniques including 5S, DMAIC, Kanban system, and Kaizen events

Lead facilitator of MRB meetings, while also responsible for closing NCMRs & assisted in the validation of new jobs and presenting weekly Quality Metrics

Organized and facilitated weekly quality production meetings, managed incoming Non Conforming Reports

Supports and implements the rollout of any new CAPA solutions (tools, techniques, and/or process enhancements

Performed first article and first piece inspections on titanium orthopedic implant for Johnson & Johnson.

Acted as a focal point and leader to all quality related programs – Directed QA activities to ensure maximum quality and effectiveness

Ridco Casting Company Quality Assurance Manager October 2005 – October 2008

Managed the MRB area, a quality supervisor and 12 quality inspectors on 1st and 2rd shift

Supervise employees engaged in quality assurance activities, hire, train, monitor and assist employees

Knowledgeable in geometric tolerances, blueprint reading, CAR, SCAR and PPAP processes

Work directly with technical staff performed first article inspections, capability studies, calibrations, correction actions, and document control, and operating a CMM Machine

Serve as quality representative when dealing with customers and help determine customer needs and advise customers on their performance capabilities

Review incoming orders/quotations and determine materials and outside vendor requirements

Responsible for maintaining strong relationships with current and potential vendors

Perform NIST traceable calibration of the quality system gages and test equipment. Maintained the calibration management system records and the database

Created and Implemented SPC Charts, Control Charts, Process Flow Diagrams and FEMA, PFEMA and Control Plans, Work Instructions and Inspection Plans

Served as the quality representative on ISO 9001-2008/ TS-16949 semi-annual audits

Responsible for writing up Inspection plans and Work instructions

Investigated fully the ability of the supplier to meet material requirements according to our manufacturing schedule, and also negotiated a supply guarantee. Resulted in $96k in annual savings

Tiffany & Co Quality Tech, Lead Auditor, Jr. Quality Engineer December 1998 - October 2005

Responsible for Incoming Inspections, Quality Audits, Gauging and Process Controls

Involved in drawing up inspection procedures and test plans

Performed first Article inspection incoming inspections and quality tool calibrations.

Assisting in creating SPC Charts, Control Charts, Process Flow Diagrams and FEMA, PFEMA

Proficient in the use of Digital Calipers, Micrometers, Brinell Hardness Tester, Gage Blocks, Optical Comparators, Dial Indicators, Height Gages, Radius Gages, Go-No Gages, knowledge of CMM

Marathon Company Manufacturing Supervisor October 1992 – December 1998

Oversee 14 employees on daily production, along with giving 90-day feedback sessions and performance reviews.

Collaborated with other production departments to introduce newly designed products to manufacturing

Responsible for the successful day-to-day shipments

Organized, developed, and created effective record keeping tools to provide accurate data upon request.

Create weekly and monthly production schedules.

Military Experience

United States Marine Corp, 1987-1991


B.S. Business Management (GPA 3.5 Cum Laude)


American Society for Quality: Blueprint Reading, Quality Auditor, Quality Technician, Quality Engineer

Plexus International ISO 9001-2008/AS9001C- (ISO / TS-16949 Rep)

Member of the RI Section American Society for Quality-2002

Six Sigma Green Belt

Additional Qualifications

Analyzing Information, Verbal Communication, Informing Others, Quality Engineering, Emphasizing Excellence, Attention to Detail, Thoroughness, Dealing with Complexity, and Leadership

Experienced in Windows and all Microsoft Office, QI Macros, Minitab, Six Sigma, JD Edwards, Lean Manufacturing, JIT, Oracle, Trackwise, and Agile

Contact this candidate