Results-oriented Manager who thrives in fast-paced and competitive environments. Brings strong presentation,
analytical and problem solving skills.
Performance tracking and evaluation
Decisive leader Procedure development
Tactical execution Operations management
Assistant Store Manager 11/2013 to
SCH/Kmart Decatur, AL
Identified staff vacancies and recruited, interviewed and selected applicants.
Identified inefficiencies and made recommendations for process improvements.
Replenished floor stock and processed shipments to ensure product availability for customers.
Completed weekly schedules according to payroll policies.
Addressed customer inquiries and resolved complaints.
Reorganized the sales floor to meet company demands.
Stocked and restocked inventory when shipments were received.
Assistant Store Manager 09/1999 to 10/2012
Wal*Mart Stores Inc O'Fallon, IL
Plan and direct staffing, training, and performance evaluations to develop and control sales and service
Resolve customer complaints regarding sales and service.
Manage staff, preparing work schedules and assigning specific duties.
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel
Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
Conduct exit interviews to identify reasons for employee termination.
Oversee the evaluation, classification and rating of occupations and job positions.
Perform difficult staffing duties, including dealing with under staffing, refereeing disputes, firing employees, and
administering disciplinary procedures.
Identify staff vacancies and recruit, interview and select applicants.
Provide current and prospective employees with information about policies, job duties, working conditions, wages,
and opportunities for promotion.
Server/Server Assistant 06/1995 to 12/2000
Red Lobster St Charles/Paducah, MO/KY
Accepted payment from customers and made change as necessary.Assisted co-workersCorrectly calculated charges,
issued bills and collected payments.
.Assisted diners with seating as needed
Restaurant Management 09/1992 to 04/1995
PO Folks Savannah, GA
Scheduled and directed staff in daily work assignments to maximize productivity.Developed and maintained exceptional
customer service standards.Performed checkouts of servers and bartenders to ensure that all tickets were accounted
for.Performed restaurant walk-throughs to gauge timeliness and excellent service quality.Counseled and disciplined staff
Bachelor of Science: Business Administration