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Customer Service Manager

Huntsville, AL
April 10, 2016

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*** ***** ***** ***, *** Market, AL 25761 C: 270-***-****


Results-oriented Manager who thrives in fast-paced and competitive environments. Brings strong presentation,

analytical and problem solving skills.


Performance tracking and evaluation

Decisive leader Procedure development

Tactical execution Operations management



Assistant Store Manager 11/2013 to

SCH/Kmart Decatur, AL

Identified staff vacancies and recruited, interviewed and selected applicants.

Identified inefficiencies and made recommendations for process improvements.

Replenished floor stock and processed shipments to ensure product availability for customers.

Completed weekly schedules according to payroll policies.

Addressed customer inquiries and resolved complaints.

Reorganized the sales floor to meet company demands.

Stocked and restocked inventory when shipments were received.

Assistant Store Manager 09/1999 to 10/2012

Wal*Mart Stores Inc O'Fallon, IL

Plan and direct staffing, training, and performance evaluations to develop and control sales and service


Resolve customer complaints regarding sales and service.

Manage staff, preparing work schedules and assigning specific duties.

Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel


Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.

Conduct exit interviews to identify reasons for employee termination.

Oversee the evaluation, classification and rating of occupations and job positions.

Perform difficult staffing duties, including dealing with under staffing, refereeing disputes, firing employees, and

administering disciplinary procedures.

Identify staff vacancies and recruit, interview and select applicants.

Provide current and prospective employees with information about policies, job duties, working conditions, wages,

and opportunities for promotion.

Server/Server Assistant 06/1995 to 12/2000

Red Lobster St Charles/Paducah, MO/KY

Accepted payment from customers and made change as necessary.Assisted co-workersCorrectly calculated charges,

issued bills and collected payments.

.Assisted diners with seating as needed

Restaurant Management 09/1992 to 04/1995

PO Folks Savannah, GA

Scheduled and directed staff in daily work assignments to maximize productivity.Developed and maintained exceptional

customer service standards.Performed checkouts of servers and bartenders to ensure that all tickets were accounted

for.Performed restaurant walk-throughs to gauge timeliness and excellent service quality.Counseled and disciplined staff

when necessary.

Bachelor of Science: Business Administration

DeVry University

Diploma: Accounting

Sanford Brown




Collinsville, IL

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