Resume

Sign in

Customer Service Medical

Location:
General Mariano Alvarez, CALABARZON, Philippines
Posted:
April 09, 2016

Contact this candidate

Resume:

Alvin Paul T. Pastor

+63-907******* / +63-949******* acuanm@r.postjobfree.com

Experience

** ***** ** ***** **********

Sep 2014 - Jan 2016

(1 year 4 months ) Transaction Specialist

arvato Bertelsmann National Capital Reg, Philippines

Industry Call Center / IT-Enabled Services / BPO

Specialization Customer Service

Role Customer Service - General

Position Level 1-4 Years Experienced Employee

> Processes transactions through specific tools

> Analyzes email queries and/or issues from clients and provides resolution

> Prepares and sends production and analytical reports

> Sorts email transaction queries/issues and directs to the relevant department/s

May 2013 - Aug 2014

(1 year 3 months ) Call Center Representative

Spi Global Solutions

Industry Call Center / IT-Enabled Services / BPO

Specialization Customer Service

Role Customer Service - General

Position Level 1-4 Years Experienced Employee

Processes back office email communication requests from customers regarding their subscription with their journals. Handles inbound calls from customers pertaining to their journal inquiries, requests, and credit card payments.

Mar 2012 - Jan 2013

(10 months ) Customer Service Representative

Teleperformance

Industry Call Center / IT-Enabled Services / BPO

Specialization Customer Service

Role Call Centre Executive

Position Level 1-4 Years Experienced Employee

> Handles inbound calls and emails from customers inquiring about their hotel reservations

> Resolves issues or problems that customers are encountering and have encountered during their trip or property stay

> Explains policies and procedures about programs, benefits, promotional and deals

> Processes procedures pertaining to customers' requests about their hotel reservations

Jul 2011 - Feb 2012

(7 months ) Consultant

Sutherland Global Services Inc.

Industry Call Center / IT-Enabled Services / BPO

Specialization Customer Service

Role Call Centre Executive

Position Level 1-4 Years Experienced Employee

>Takes the responsibility of handling inbound calls, providing general information to members' account/s and explaining bill/statement details, charges and adjustments

>Ensures excellent service given to account member/s and exceeding expectations by delivering utmost, smart, friendly and fast resolution to all their concerns/issues

>Meets/exceeds company's and team's goals on a monthly basis by up-selling company's products and services

Oct 2009 - Jan 2011

(1 year 3 months ) Contact Center Representative

Convergys

Industry Call Center / IT-Enabled Services / BPO

Specialization Customer Service

Role Call Centre Executive

Position Level 1-4 Years Experienced Employee

>Handles outbound calls by contacting cardholders with 5-30 days past due accounts either at their home, work or cellphone numbers during allowed time zones

>Receives inbound calls from cardholders who have inquiries about their accounts thereby resolving their concerns and referring them to the respective departments

>With outbound and inbound calls, details about resolution, updates and check payments are being documented

>Processes check payments by phone, documents promise-to-pay payments and setting expectations for the cardholders

>Resolves varied problems of cardholders and providing best, possible options suited for them

Oct 2007 - Jun 2009

(1 year 8 months ) Customer Service Representative

APAC Customer Services, Inc.

Industry Call Center / IT-Enabled Services / BPO

Specialization Customer Service

Role Customer Service - General

Position Level 1-4 Years Experienced Employee

RESPONSIBILITIES:

>Receives inbound calls from health care providers

and provides information regarding health care

benefits and eligibility of the health insurance

members/patients.

>Provides answers or possible solutions regarding

health care providers' inquiries about claim status and informs best process/solution to be done such as reprocessing or adjusting of claim/s.

>Documents and records information before and after each call

Jul 2006 - Oct 2007

(1 year 3 months ) English Tutor

Blue Buddy Center

Industry Education

Specialization Education

Role Primary/Secondary Teacher

Position Level 1-4 Years Experienced Employee

>Teaches Korean Elementary, High School and College students the basic English grammar and proficiency, conversational English, reading comprehension and vocabulary as well as all the subjects taken by the students in the local school enrolled in

Jul 2005 - Apr 2006

(9 months ) Property Sales Associate

Jardine Land, Inc.

Industry Property / Real Estate

Specialization Sales - Retail/General

Role Sales Executive

Position Level 1-4 Years Experienced Employee

>Sells real estate high cost housing projects(lots/houses and lots) located at Dasmarinas and Pasig through mall exhibit manning, saturation drives and personal prospecting

Mar 2003 - Jun 2005

(2 years 3 months ) Officer-in-charge

Victory Realty

Industry Property / Real Estate

Specialization Sales - Retail/General

Role Supervisor/Team Lead

Position Level 1-4 Years Experienced Employee

>Organizes documents/files of clients regarding purchased house/s and lot/s

>answers inquiries, provided/disseminated information and resolved problems regarding purchased house and lot via phone calls or personal approach

>coordinates and manages agents/sales people with different Developers' marketing activities and strategies

Jan 2000 - Jan 2002

(2 years ) Staff Nurse

St. James Hospital

Industry Healthcare / Medical

Specialization Healthcare - Nurse/Medical Support & Assistant

Role Nurse

Position Level 1-4 Years Experienced Employee

>provides routine/necessary/emergency health care to general patients including taking of vital signs

>administers oral/parenteral/topical/intravenous medications per doctor's orders

>records pertinent data of patients and nursing care plans >assists in IV tubing insertion under medical supervision

Feb 1995 - Oct 1999

(4 years 8 months ) Nurse Reliever

Manila Children's hospital

Industry Healthcare / Medical

Specialization Healthcare - Nurse/Medical Support & Assistant

Role Nurse

Position Level 1-4 Years Experienced Employee

>provides emergency/routine/necessary health care to pediatric patients

>administers oral/parenteral/intravenous/topical medications per doctor's orders *assisted in IV insertion with medical supervision

>records pertinent data and nursing care plans

Jun 1994 - Dec 1994

(6 months ) Nurse Trainee

St. James Hospital

Industry Healthcare / Medical

Specialization Healthcare - Nurse/Medical Support & Assistant

Role Nurse

Position Level Fresh Grad / < 1 Year Experienced Employee

>assists in emergency health care - includes taking of vital signs, assisting in surgical operations by handing surgical instruments, administering intravenous medications and taking skin tests per doctor's order, assisting in IV insertion and assisting in other emergency surgical procedures

>provides necessary and routine health care - includes morning care/personal hygiene of patients, taking and monitoring of vital signs and other necessary medical procedures, administration of oral, parenteral, topical and intravenous medications per doctor's order and assisting in other medical procedures of the doctor at bedside

>records pertinent health information/data of patients

Education

1994 Galang Medical College

Bachelor's/College Degree in Nursing Philippines

Additional Info

Other Information

*Excellent English proficiency and communication skills

*Able to comprehend English language with Korean accents

*Patient, well-motivated and well-rounded person

*Computer literate(Microsoft 2000)

About Me

Gender Male

Age 45

Telephone Number +63-949-*******

Address Blk. 3 Lot 12 Ph 3 Sunshine Homes, GMA, 4117, Cavite, Central Luzon, Philippines



Contact this candidate